Parking

For best parking, please enter via Stud Road Entry or Entry 1, 2, 3 or 4 located on Burwood Highway.

Please see below best parking access for your trip.

Woolworths - Woolworths is located on Level 1. Enter via Stud Rd Entry.

ALDI - ALDI is located on Level 1. Enter via Stud Rd Entry.

Kmart - Kmart is located on Level 2. Enter via Burwood Hwy Entry 2.

Target - Target is located on Level 2. Enter via Burwood Hwy Entry 1 or 2.

Coles - Coles is located on Level 1. Enter via Melbourne St Entry 3, turn left at the roundabout, down to the underground parking.

Ozone and Village Cinemas - Ozone has a multi-level parking space and parking lot near Village Cinemas, enter via Burwood Hwy, Entry 4.

Rebel - Rebel is located on Level 2. Enter via Burwood Hwy Entry 1 or Stud Rd Entry, turn left into the multi-level parking.

Harris Scarfe - Harris Scarfe is located on Level 1, enter via Burwood Hwy Entry 2.

Baby Bunting - Baby Bunting is located on Level 2, enter via Burwood Hwy Entry 3.

Undercover parking – Undercover parking available via Melbourne St Entry 3 (turn left at the roundabout) and the multi deck via Burwood Hwy Entry 4 (5 minute walk to the centre).

Undercover parking is also available by turning right at Stud Road Entry or by or by going straight at Burwood Hwy Entry 4 and proceeding past the Capital Blvd intersection into the underground Blue Car Park.

Changes to Melbourne Street

Please note that Melbourne Street is closed for vehicle access.

The South bound single lane exit from Brisbane Lane will remain open.

Customers can enjoy the use of the electronic car charging station located in the Blue Car Park, accessible via Burwood Hwy Entry 3, to electronically charge their vehicles. They are conveniently located near Australia Post and Coles.

How does the new system work?

The new system uses number plate recognition to track parking without the need for a paper ticket.

On entry, a camera will capture your licence plate and entry time. On exit, the system will recognise the licence plate and capture the exit time. Those visiting for three hours or less will receive free parking and can drive straight out, with the boom gate opening automatically.

Why have you made changes to cinema validation?

We now offer one-hour cinema validation at Westfield Knox but as a Westfield Member, you receive up to 4 hours free parking and free parking when you enter after 6pm.

How can I pay for my parking?

If you spent more than 3 hours in-centre, or 4 hours as a Westfield member, you can pay in one of two ways:

Enter your number plate details and pay at one of the pay stations located at all centre entrances via cash, Visa, Mastercard or Amex

Utilise pay wave at the car park exit gate

What should I do if I require assistance at the Payment Machine or Exit Boom Gate?

Please press the HELP button and a member of our parking team will assist you.

How does free parking work after 6pm?

Parking will be free for Westfield members if you enter any car park after 6pm and exit before 6am the following morning. If you enter the car park before 6pm, normal parking rates will apply for the duration of the stay.

Not a Westfield member yet? Download the free Westfield app today.

What about Accessible [mobility] parking?

Parking will remain free for customers who register with a valid Australian Disability Parking Permit. You will need to present your valid Australian Disability Parking Permit at Concierge for our parking system to automatically apply the accessible parking permit each visit until your permit expires.

How can I track my parking time?

There will be a digital clock at each entry to allow you to note what time you enter. During your visit you can check your elapsed parking time by typing your licence plate number into an automatic pay machine, at any digital directory, through the Westfield app if you’re a Westfield member, or by asking at Concierge.

Moving through the car park

Your parking period will begin based on the last set of boom gates you travel through.

What if I have to leave the centre and return?

If you exit the centre, there must be one hour between exit and re-entry to receive another 3 hours of free parking.

How long do I have to exit the car park after validating my parking?

You have 15 minutes to exit the car park after validating your parking at the pay station located near each centre entrance.

Are public transport options available?

There are several public transport options from Westfield Knox including taxis and numerous bus routes which can be accessed via the bus interchange, located at the front of the centre on Burwood Highway.

Do I get an extra 3 hours free parking if I visit the car park twice in one day?

If you exit the centre and want to return on the same day, there must be one hour between exit and re-entry in order to receive another 3 hours free parking.

How do I manage my parking profile?

PARK+ has moved to Westfield Membership. Download the Westfield app and create an account to manage your parking profile. In the Westfield app you can update your vehicle details set a 30min parking timer and view your parking transactions.

To become a Westfield member, download the free Westfield app >

Where can a taxi drop me off?
Convenient drop off points are located at the Taxi ranks in front of all entrances.

Do the car parks fill up quickly?
Plan your trip in advance for a swift journey. Parking can fill up very quickly so it's best to be prepared. For best parking, please enter via the Stud Road Entry or Entry Burwood Highway 1, 2, 3 or 4.

What's the best parking for Ozone?
Ozone multideck and parking lot - The best access is the parking lot adjacent to the Ozone Multi-deck. Enter via Burwood Hwy Entry 4. It’s only a 5 minute walk from the car park to the shopping centre entrance.

How can I remember where I parked?
Our parking is colour coded to help you to remember where you parked.

Is there undercover parking?
Undercover parking is available via Melbourne St Entry 3 (turn left at the roundabout) and the multi deck via Burwood Hwy Entry 4 (5 minute walk to the centre).

Undercover parking is also available by turning right at Stud Road Entry or by or by going straight at Burwood Hwy Entry 4 and proceeding past the Capital Blvd intersection into the underground Blue Car Park.

Who can I contact for more information about parking?

For any parking enquiries, please email [email protected], call 03 9814 5000 or visit our Concierge located on level 2 near Baby Bunting or level 1 near Just Cuts.

Conditions of entry

By entering this car park you agree to be bound by these conditions. If you do not accept these conditions you must immediately proceed to the nearest exit and leave the car park.

We make no express warranties in relation to the services we provide. Under the Australian Consumer Law, consumers have certain rights which cannot be excluded, including guarantees as to the fitness for purpose of services. Nothing in these conditions of entry shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law, including the Australian Consumer Law, and which by law cannot be excluded, restricted or modified.

1. Limitation of liability and indemnity:

You enter and use the car park at your own risk. Subject to your rights under the Australian Consumer Law, we are not liable for, and you indemnify us against, any cost, expense, liability, loss, damage, claim or proceeding (whether direct or indirect, howsoever rising) we incur in relation to:

• Personal injury to or death suffered by you or any person; or
• Theft, loss of, destruction or damage to, any vehicle, its parts or accessories, any property on or in a vehicle or elsewhere in the car park or any damage to the car park, arising out of, or in any way relating to the use of the car park by you or any person in your company, except to the extent that any liability is caused or contributed to by our negligence or breach of these conditions by us.

2. Usage restrictions:

You must not distribute handbills or pamphlets, engage in any commercial activities or use skate boards, scooters or roller blades without our authorisation. You must not bring or leave in this car park any offensive, hazardous or dangerous substance or thing, nor anything which may be or become a danger, nuisance or inconvenience to us or to any person lawfully in or about this car park or Centre. If you do so you shall be trespassing. You are entitled to 3 hours free parking on your first entry into the car park. When returning to the car park in the same day you will only receive an additional 3 hours free parking if your time of car park entry is more than 60 minutes after your previous car park exit.

3. Fee:

Parking fees will be charged in accordance with the schedule of fees displayed in this car park. If you bring your vehicle into this car park you agree to pay the parking fee as set by us from time to time. We may prevent exit of a vehicle from this car park until we are satisfied that any fee is paid and we will not be liable to you for doing so except to the extent that any liability is caused or contributed to by our negligence.

4. Compliance with signs, directions, and hours of operation:

You must, whilst in the car park, comply with all its signs and with all directions and requests made by us. In particular, you must:

• not cause any obstruction in this car park;
• not park anywhere that we designate as a no parking or reserved area unless you are authorised by us to park in those areas;
• not use the car park other than in accordance with the signage and markings in the car park and any instructions we may give you;
• not use parking bays set aside for mobility impaired and/or disabled persons unless you are lawfully entitled to use these bays and you display clearly on the vehicle a current permit; and
• gain access to or remove a vehicle only during the hours we display in the car park.

5. Valet parking:

This car park contains car spaces which are valet parked. We may at any time move or drive any vehicle left for parking in the valet car spaces. We may deliver a vehicle to any person who produces a ticket, or provides evidence of authority or entitlement to remove a vehicle. We may retain a vehicle until we are provided with proof of payment, or evidence of ownership or entitlement to receive the vehicle which is satisfactory to us. We do not promise or represent that a vehicle will be delivered earlier than the time agreed when we accept it for parking. We are not liable for the theft, loss or damage to a vehicle or delivery of your vehicle to any person who did not have authority to use or take your vehicle, except to the extent that any liability is caused or contributed to by our negligence.

6. Exit of vehicles:

We may permit the exit of a vehicle whether evidence of authority or entitlement to remove a vehicle is produced or not. We are not liable for the theft or loss of or damage to a vehicle or delivery of your vehicle to any person who did not have authority to use or take your vehicle, except to the extent that any liability is caused or contributed to by our negligence.

7. Our rights in respect of your vehicle:

We may deny you access to the car park of your vehicle, or may enter, move, drive or park any vehicle by towing or otherwise, at any time if required by law or reasonably necessary for the safe operation of the car park. We also have the right to prevent exit of a vehicle until we are provided with evidence of ownership or entitlement to receive the vehicle satisfactory to us. In the event that a vehicle is left on our premises for a continuous period in excess of 24 hours then we may move the vehicle by towing or otherwise at your expense.

8. Ticketless parking services, parking guidance and number plate recognition cameras:

When you use our car park we capture your number plate and vehicle information through number plate recognition cameras and parking guidance systems for the purposes of providing ticketless parking services. The information we collect assists Westfield to manage and improve the operation of the Centre including the car park area. We use this information for measuring and analysing car parking dwell times and shopper behaviour, marketing purposes, determining parking fees, security purposes and to assist you to locate available car spaces and your car. By entering the car park, you consent to Westfield collecting and using this information. If you do not provide Westfield with this information, Westfield may refuse to grant you entry into the car park. Westfield will keep this information secure and treat this information in accordance with Westfield’s privacy policy, which can be found at www.westfield.com.au/privacy-policy or on request from any Westfield Concierge. Our privacy policy contains information about how you can access and correct your personal information held by us, and how you can make a complaint regarding use of your information.

9. Westfield members only:

If you are a Westfield member, please refer to the Westfield membership terms and conditions as they relate to any parking services, including ticketless parking, and associated Member Service Benefits (as defined in the terms and conditions).

10. Interpretation:

“Any person in your company” means any person who comes into the car park with you or in your vehicle or who was brought or sent into the car park by you.
“Car park” means all the property constituting the car park including any entry and exit ramps, loading docks, driveways and elevators and stairways servicing the car park.
“us” or “we” means each of the owner(s) of the Centre and any manager of the Centre from time to time, and their related bodies corporate, employees, agents and subcontractors.
“You” and “your” refers to and includes each person who enters the car park in any manner and any owner of a vehicle which enters the car park.