Service

Accessibility

To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Mobility hire

For mobility-impaired customers, we offer wheelchairs, wheelie walkers and power shoppers complimentary for three hours. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. You can hire these services from the concierge desk located on Level 1 near David Jones.

To hire a mobility vehicle, you will need proof of identification, which should be either a valid passport, driver’s license or proof of age card. On presentation of these, you’ll be asked to fill out a hire agreement form. Once that’s done, you’re ready to go.

Please call the concierge team to book your mobility equipment in advance to guarantee availability.

Accessible amenities

At Westfield Carindale all of our toilet areas have a wheelchair accessible toilet.

Disability parking

We offer free parking to customers that hold a disability permit. Please present your valid disability permit and parking ticket at the concierge desk and a member of our friendly team will validate your ticket.

If you're a frequent shopper, you can register for a disabled parking token. Simply present your valid disability permit (or copy of and photo ID) at the concierge desk and ask for an application form. Once registered, simply take your parking ticket and parking token to the concierge desk next time you are shopping at Westfield Carindale, and they will validate your ticket.

To find the best parking please call our concierge team to discuss which of our carparks will best suit your needs on your next visit. We have 100 disabled parking bays at convenient locations throughout the centre.

Concierge desk

Our friendly concierge team on Ground Level, Level 1 and down in Valet are available to help you with directions, store information, lost property, parking information and more.

Carindale Concierge

Thu 27th Sep

9:00am9:00pm

Fri 28th Sep

9:00am5:30pm

Sat 29th Sep

9:00am5:00pm

Sun 30th Sep

10:00am5:00pm

Mon 1st Oct

10:00am5:00pm

Queen's Birthday Public Holiday (hours may differ)

Tue 2nd Oct

9:00am5:30pm