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We want your visit to be as enjoyable and comfortable as possible. Our friendly concierge team are available during standard centre trading hours to help in all aspects of your visit including:

Important COVID-19 update

The wellbeing of our customers, retailers, suppliers and employees is our highest priority.

For the precautions we are taking to prioritise your wellbeing, see our COVID-19 update.

COVID-19 update >

• Westfield gift cards – you can purchase your gift cards here and also check your balance.
• General centre information – our team can point you in the right direction.
• Hiring mobility equipment - you can hire Power Shoppers and Wheelchairs from both concierge desks
• Lost and found property – for all lost and found property enquiries visit one of our Concierge desks or call us.
• Upcoming events – get the latest details on what’s happening in-centre.
• Parking ticket validation - spend $200 in centre and have your parking validated.


You will find our concierge desk located on Ground Level below the Food Court.

Contact us

If you have a question or some feedback to pass on to us please email or call us.

Concierge opening hours:



Monday9:00am - 5:30pm
Tuesday9:00am - 5:30pm
Wednesday9:00am - 5:30pm
Thursday9:00am - 9:00pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm
Sunday10:00am - 5:00pm

Carindale Concierge

07 3120 5400

1151 Creek Road

Carindale QLD 4152

See on map

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