To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please contact concierge to book your mobility equipment in advance to guarantee availability.

For your convenience, you will also find disabled parking mostly on Level 2 at entrances to Coles, David Jones and Big W.

To find the best parking for mobility-impaired customers please contact our concierge team to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

All our restrooms have a wheelchair accessible toilet.

Sensory headphones

Sensory headphones are designed to support people in the community who live with disability and/or sensory sensitivities. Through community and inclusiveness awareness we identified the need to reduce noise stimulation in a shopping centre environment – this includes music , announcements , crowds , bathroom facilities with hand dryers and in centre activities.

The headphones and earplugs may be used by anyone that, at times may become overwhelmed in a high sensory environment.

This service is provided at no cost and can be hired from the Concierge Desk.

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from the Concierge Desk located on Level 2 near JB Hi-Fi.