To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. There is, however, no need of pre-booking; customers can approach the concierge desk to request the accessible service and our helpful staff will assit you in filling out the hire form.

Accessible amenities

All our restrooms have a wheelchair accessible toilet.
Adult change table is available in our level 2 restroom. Please contact the level 2 concierge desk for access.

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability. Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from Concierge Level 2, near Myer and between Microsoft and Vodafone on Pit Street Mall.