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To ensure all our customers can navigate around our centre with ease, we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more. You can find our concierge desks on level 1 close to Kmart, and level 2 near Toyworld.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers for up to 3 hours. To hire a mobility vehicle, you will need to head to either of our concierge desks with proof of identification, which should be either a valid passport, driver's license or proof of age card.

On presentation of these, you'll be asked to fill out a hire agreement form. Once that's done, you're ready to go.

Westfield Southland also offers free parking to customers that hold a disability permit. Please register your disability permit at either of our concierge desks, where a member of our friendly team will register your details.

The best parking for mobility-impaired customers will depend on the stores you wish to visit. Give our concierge team a call on 03 9582 5600 or send us an email, to discuss which of our carparks will best suit your needs on your next visit.

The Calm Room

The Calm Room is a safe, private sensory friendly space for children and adult living with sensory processing difficulties.

The Calm Room offers secure access and some sensory based resources which provides individuals with the opportunity to self-regulate.

Please contact concierge who will register your details and provide you access.

Southland Concierge

03 9582 5600

1239 Nepean Hwy

Cheltenham VIC 3192

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We're here to help


We acknowledge the Bunurong people of the Kulin Nation as the Traditional Owners of the land we gather on today and pay our respects to Aboriginal and Torres Strait Islander cultures and their Elders past and present.

Scentre Group operates its Westfield Living Centre portfolio with a responsible business mindset across the four pillars of community, people, environment and economic performance. More information can be found in our 2023 Responsible Business Report.

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