Service

Concierge

We always endeavour to make your visit more enjoyable, convenient and comfortable as possible. Our Concierge Team are available during standard centre trading hours to help you with:

Westfield Gift Cards:

Westfield Gift Cards can be spent at over 8,000 retailers in Westfield centres around Australia and the Westfield XS Gift Cards can be used anywhere EFTPOS is accepted – even outside Westfield centres.

Purchase yours from the Concierge Desk.

Directions:

Need a hand finding something? Our team can point you in the right direction.

Mobility Equipment Hire:

You can hire a mobility scooter or wheelchairs for free from our Concierge Desk, located near the Food Court.

Enjoy complimentary mobility equipment hire from our Concierge Desk, located near the Food Court.

Equipment is available to hire for up to 3 hours and we have electric mobility scooters, wheel chairs, walkers and prams available.

To hire any mobility equipment, you will need proof of identification, which should be either a valid passport, driver’s license or proof of age card. You must be over the age of 18 years. On presentation of these, you’ll be asked to fill out a hire agreement form. Once that’s done, you’re ready to go.

Bookings are recommended. To book please call 07 3882 9672

Kiddy Carts:

Single and double Kiddy Carts are available to hire from our Concierge Desk.

Rates:
Single = $5 per hour
Double = $7.50 per hour

Height restrictions apply*
All children must be under 100cm, height will be checked of all children before hiring kiddy cart.

Lost Property:

Recently lost something in centre? For all lost property enquiries visit our Concierge Desk or Call the team on 07 3882 9672

You’ll find our Concierge Desk located near the Food Court.

Parking Information:

Need help validating parking after seeing a movie? Disabled Permit Parker? or just a general enquiry?

Visit the Concierge Desk and they will be able to assist in all your parking needs.

Our Concierge Desk is located near the Food Court.
Alternatively, you can contact us on 07 3882 9672 for more information.

North Lakes Concierge

Tue – Wed

9:00am5:30pm

Thu

9:00am9:00pm

Fri

9:00am5:30pm

Sat

9:00am5:00pm

Sun

10:00am5:00pm