To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

For your convenience, you will find disabled parking near the Fresh Food Marketplace, Cinemas and Woolworths.

We offer complimentary parking for any customer that holds a valid parking permit.

Simply bring the permit or a photo of both and front and back of the permit, along with the car REGO number to the Concierge Desk and the team can set up a complimentary disabled parking account.

This will allow the permit holder (if in car registered) to have unlimited parking whilst in the centre and simply drive out when they are ready to leave.

To find the best parking for mobility-impaired customers please contact our concierge team to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

All our restrooms have a wheelchair accessible toilet.

Our disabled restrooms are located:

• Behind Chemist Warehouse, at the Coles end
• Next to Millers, opposite the Food Court
• Behind San Churro, in the outdoor dining area
• Down the corridor before Woolworths
• Down the corridor after Suncorp, at the Kmart end

Quiet Time

Westfield North Lakes aims to create an inclusive environment for all customers and offer a shopping experience where all customers feel welcomed and valued.

Through our Quiet Hour initiative, we look to make a difference to those who face the challenge of shopping in a high sensory environment.

During Quiet Hour, we will dim the lighting and adjust our music to limit sensory over stimulaton. Many of our retailers will also participate by dimming their lights, lowering their music and creating special offers just for Quiet Hour.

__Quiet Time: __Every Tuesday 10:30am - 11:30am

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from Concierge .