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We want your visit to be as enjoyable and comfortable as possible. Our friendly Concierge team are available during standard centre trading hours to help in all aspects of your visit including:

  • Westfield Gift Cards – you can purchase your gift cards here and also check your balance
  • General Centre Information – our team can point you in the right direction
  • Lost Property – For all lost property enquiries visit one of our Concierge Desks or call
  • Upcoming Events – get the latest details on what’s happening in-centre

Concierge opening hours:



Monday9:00am - 5:30pm
Tuesday9:00am - 5:30pm
Wednesday9:00am - 5:30pm
Thursday9:00am - 9:00pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm
Sunday10:00am - 5:00pm

Concierge hours may vary during Christmas extended trade and on public holidays.

Our concierge desks are located on Level 1 near H&M and Level 2 near Starbucks.

Mobility hire

Mobility hire is available from both Concierge desks.

The Concierge desk on Level 2 is located next to Starbucks. Enter via Logan Road into the Yellow Car Park where you will find best accessibility parking near Sparkles Car Wash. The Concierge desk on Level 1 is located near Kmart and H&M. Enter via Link St into the Green Car Park where you will find best accessibility parking on Level B1.

View the map here

To hire a mobility vehicle, you will need proof of identification, which should be either a valid passport, driver’s license or proof of age card. On presentation of these, you’ll be asked to fill out a hire agreement form. Once that’s done, you’re ready to go.

Mobility hire is provided as a complimentary service and is only available for 3 hours per person per day. All mobility vehicles must be returned to the same concierge desk they were hired from one hour before the centre closes. Opening hours can be found here >

Please call the concierge team to book your mobility equipment in advance to guarantee availability.

Kiddy cars

Kiddy Cars are available for hire from both Concierge Desks on Level 1 (outside H&M) and Level 2 (near Starbucks).

Kiddy Cars are available to hire at $5.00 per hour. A Double Kiddy Car is also available at the Level 1 Concierge Desk for $7.50 per hour.

All Kiddy Cars must be returned by one-hour prior to the centre closing, and must be returned to the same desk they were hired from.

We are unable to take bookings due to limited availability. To check availability, simply call or visit our friendly concierge team.

Find out more about visiting with kids here >

Mt Gravatt Concierge

07 3135 5450

Cnr Logan & Kessels Rd

Upper Mt Gravatt QLD 4122

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We acknowledge the Turrbal and Yuggera people as the Traditional Owners of the land we gather on today and pay our respects to Aboriginal and Torres Strait Islander cultures and their Elders past and present.

Scentre Group operates its Westfield Living Centre portfolio with a responsible business mindset across the four pillars of community, people, environment and economic performance. More information can be found in our 2023 Responsible Business Report.

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