To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

To ensure all our customers can navigate around our centre with ease, we offer the following services to assist with accessibility:

• Motorised power shopper hire
• Wheelchair hire

To hire a mobility vehicle, visit our Customer Service desks on Level 1, near the Fresh Food Market towards Woolworths.

You will need proof of identification, which should be either a valid passport, driver's license or proof of age card. On presentation of these, you'll be asked to fill out a hire agreement form. Once that's done, you're ready to go.

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability. Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from Concierge Level 1, near Adairs.