Frequently Asked Questions

FAQs for nominators

Q. I have nominated a Hero previously, can I nominate them again this year?

Yes. There are no restrictions on previous nominees, finalists or heroes being nominated again.


Q. Can I nominate more than once?

You, as a nominator, can nominate multiple times. 


Q. Does my nominee have a greater chance if they have multiple nominations?

No. Having multiple nominations for one nominee does not impact the assessment process. Once they have one nomination they automatically go into the assessment process.


Q. Can I nominate someone who is under 18 years old?

Yes. The nominee’s parent/guardian must give consent for the nomination to be eligible.


Q. What if I, or my hero, needs help completing the online form?

Contact the Community Experience team at [email protected] who will help you complete your nomination.


Q. What organisations can my hero be affiliated with, and what does affiliation refer to?

All nominees must be affiliated (for example they must be members, ambassadors, employees, students, etc) with an organisation or group that is a ‘registered entity’. This includes, but is not limited to, emergency services, registered community groups, sporting clubs, not-for-profits, schools, authorities, government bodies and business.


Q. How do I nominate?

Nominations open at 9am (AEST) Tuesday 16 February 2021 and close at 4pm (AEST) on Monday 15 March 2021. You can nominate your Westfield Local Hero from 16 February by clicking the Nominate button on this website. If you are in New Zealand, go to www.westfield.co.nz/local-heroes. All nominations must be made online using the grants portal provided. No offline nominations will be accepted, unless prior consent has been obtained by Scentre Group. If you need assistance to complete your nomination online, please contact us at [email protected].


Q. Will my nominee be contacted as part of the nomination process?

Yes. All nominees will be contacted by email to notify them they have been nominated. Nominees need to complete the nomination process by submitting section 2 of the online form and providing consent. This form asks questions about them and their work. If the nominee does not complete section 2 of the online form, their nomination will not be eligible. Please encourage them to complete their submission so they are entered into the program.


Q. Who has previously been awarded a Westfield Local Heroes grant in my area?

Please go to the Alumni page on this website for the full stories and list of our Westfield Local Heroes alumni.


Q. Why do I have to select one Westfield Centre in the nomination process?

To be recognised as a Westfield Local Hero, the nominee’s work or activities must benefit the community or environment within the local area of an Australian of New Zealand Westfield centre. Nominators are asked to choose the Westfield centre that is located closest to where their nominee’s work or activity occurs. If their work spans across multiple Westfield local areas, the nominator must choose the most relevant centre for the purposes of the nomination. You can find maps for all Westfield centres here


Q. Can I nominate the same person at more than one Westfield?

No. Please select the centre most relevant to your nominee's work.


Q. My heroes work benefits overseas communities, can I still nominate them?

No. Your nominee’s work must benefit the community or environment within the local area of an Australian or New Zealand Westfield centre.


Q. How are Westfield Local Heroes selected?

Nominations will be assessed against set criteria by a panel of Scentre Group staff for each Westfield centre to select the six finalists per centre. A community vote will then take place to determine the three Westfield Local Heroes for each centre.


Q. Do Local Heroes get to keep the $10,000 for themselves?

No. The grant goes to the affiliated organisation or group to help the Local Hero’s and organisation’s work or programs to grow and thrive.


Q. Can I edit or submit my nomination after the closing date?

Nominations close 4pm (AEST) on Monday 15 March 2021 program. Nominations received after this time will not be eligible for the 2021 program. Once you submit your nomination you will not be able to edit it. Your nominee must then complete section 2 of the online nomination form by 4pm (AEST) 22 March for the nomination to be eligible.


Q. Can I have an extension to submit my nomination?

Unfortunately, no. In fairness to all our nominees and to ensure we can keep on track with our selection process, we cannot offer extensions. If you need assistance, please contact us at [email protected].

FAQs for nominees

Q. What do I have to do once I have been nominated?

Your nominator must complete their nomination (section 1 of the online nomination form) by 4pm (AEST) on Monday 15 March 2021. Nominations received after this time will not be eligible for the 2021 program. You must then complete section 2 of the online nomination form by 4pm (AEST) 22 March for your nomination to be eligible. Once you submit your nomination you will not be able to edit it.


Q. Can I have an extension to submit my nomination?

Unfortunately, no. In fairness to all our nominees and to ensure we can keep on track with our selection process, we cannot offer extensions.


Q. As a nominee, will I be provided feedback if I am unsuccessful?

You will receive a notification about the outcome of your nomination. Unfortunately, as we receive hundreds of nominations every year, we can’t provide individual feedback.


Q. Why do you ask if I have a criminal record?

The intent of the program is to discover and raise the profile of individuals who make a positive impact to their local community or environment. Westfield Local Heroes are community roles of good character standing. We judge every nomination on its individual merits, and a criminal record does not exclude nominees from becoming Westfield Local Heroes. This information remains confidential and is not shared with your affiliated organisation, referee or the Westfield selection panel. 


Q. As a nominee, how will I know if I am a finalist?

We will notify all nominees of the outcome of their nomination by 10 August 2021. Westfield Local Heroes will be announced on 12 October 2021 and published on our website www.westfield.com.au/local-heroes. All Local Heroes in New Zealand will be published on www.westfield.co.nz/local-heroes.


Q. What will the selection panel be looking for in a nomination?

The selection panels assess each nominee on their own merits, taking into consideration how their work benefits the local community or environment, the specific role they play in that work and their standing as a community role model.


Q. Why do you want a referee/s?

Your referee/s can help us get to know you better to inform our nomination assessment.


Q. Who can be my referee/s?

The person you list in your submission as your Affiliated Organisation Representative will be your referee. If you are a sole trader, that is you are the sole owner of the entity and are legally responsible for all elements of the entity, we will ask you for a referee. Your referee must be a person who works in the same sector and/or who collaborates with you. i.e. A representative from a referral agency, community or corporate partner, government body or grants funder.  


Q. As a nominee, will I be interviewed?

As part of the assessment process, we may request a short interview by phone with you.


Q. How secure is the Information I provide?

We take your privacy seriously. Information gathered for Westfield Local Heroes will be managed in accordance with the Scentre Group Privacy Policy. By agreeing to the terms and conditions of Westfield Local Heroes, you are giving your consent to Scentre Group to use and disclose the information in your Westfield Local Heroes nomination for purposes related to the program, including promotional and marketing purposes.


Q. Where can I find the Terms and Conditions for the Westfield Local Heroes program?

Please find the full Terms and Conditions here.


Q. Why is there a public vote to select the heroes?

Telling the stories of our finalists and raising awareness of their amazing work in the local area is a key intent of this community recognition program. The voting period invites and encourages community members to engage with the program and learn about the finalists and their work. We provide all finalists with tailored marketing materials to help them promote themselves to their networks, and we give equal time for each of our finalists on our Westfield channels in our centres and on our digital channels.


Q. There is a significant time period between nomination and voting. Why is that, and how will you keep me updated?

With hundreds of nominations across Australia and New Zealand, we apply a rigorous and fair assessment process that involves multiple steps. We will inform all nominees of their nomination status no later than 10 August 2021.


Q How else can Westfield help my work if I am not successful in this program?

We know that our Westfield centres are local hubs where people come to connect, inform and share. It is through our centres and staff that we can contribute directly to communities in a number of ways. This includes providing space at our Community Sites in our centres for local, community-focused groups to raise awareness of their work; working with local groups and organisations as part of our Centre Community Plans; and enabling our staff to support causes of their choice through volunteering days and Workplace Giving. For more information, see our Community Pages on each centre’s website. www.westfield.com.au.

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