Service

Accessibility

To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Mobility hire has moved

Mobility hire has moved to both Concierge desks on Level 1 and 2.

For Level 1 Concierge, simply drive in from Logan Road (entry next to Office Works), park in B1 Green car park and head up the travelators to the desk, located outside H&M.

The Concierge desk on Level 2 is located next to Starbucks. Enter via Logan Road into the Yellow Car Park where you will find best accessibility parking, near Sparkles Car Wash.

View the map here

To hire a mobility vehicle, you will need proof of identification, which should be either a valid passport, driver’s license or proof of age card. On presentation of these, you’ll be asked to fill out a hire agreement form. Once that’s done, you’re ready to go.

Please call the concierge team to book your mobility equipment in advance to guarantee availability.

Disabled parking

We offer free parking to customers that hold a disability permit. Please present your valid disability permit and parking ticket at the concierge desk and a member of our friendly team will validate your ticket.

If you're a frequent shopper, you can register for a disabled parking token. Simply present your valid disability permit at the concierge desk and ask for an application form. Our team will then issue you with a parking token that will allow you to validate your own parking ticket at any Westfield Garden City pay station.

To find the best parking please contact our concierge team to discuss which of our car parks will best suit your needs on your next visit. We have over 100+ disabled parking bays at convenient locations throughout the centre.

Accessible amenities

All our restrooms have a wheelchair accessible toilet and on Level 1 near Just Jeans and Rockwear, there is an accessible toilet with an adult change-table and transfer board.

Concierge desk

Our friendly Concierge team on Level 1, Level 2 and down in Valet are available to help you with directions, store information, lost property, transport, parking information and more.

Garden City Concierge

Tomorrow

9:00am9:00pm

Fri 21st Sep

9:00am5:30pm

Sat 22nd Sep

9:00am5:00pm

Sun 23rd Sep

10:00am5:00pm

Mon 24th Sep

9:00am5:30pm

Tue 25th Sep

9:00am5:30pm