Service

Accessibility

To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Mobility hire

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. You can hire these services from our Valet Suite on B1, simply drive in from Logan Road (entry next to Office Works) on B1 Green car park to pick up your mobility equipment.

To hire a mobility vehicle, you will need proof of identification, which should be either a valid passport, driver’s license or proof of age card. On presentation of these, you’ll be asked to fill out a hire agreement form. Once that’s done, you’re ready to go.

Please call the concierge team to book your mobility equipment in advance to guarantee availability.

Disabled parking

We offer free parking to customers that hold a disability permit. Please present your valid disability permit and parking ticket at the concierge desk and a member of our friendly team will validate your ticket.

If you're a frequent shopper, you can register for a disabled parking token. Simply present your valid disability permit at the concierge desk and ask for an application form. Our team will then issue you with a parking token that will allow you to validate your own parking ticket at any Westfield Garden City pay station.

To find the best parking please contact our concierge team to discuss which of our car parks will best suit your needs on your next visit. We have over 100+ disabled parking bays at convenient locations throughout the centre.

Accessible amenities

All our restrooms have a wheelchair accessible toilet and on Level 1 near Just Jeans and Rockwear, there is an accessible toilet with an adult change-table and transfer board.

Concierge desk

Our friendly Concierge team on Level 1, Level 2 and down in Valet are available to help you with directions, store information, lost property, transport, parking information and more.

Garden City Concierge

Tue – Wed

9:00am5:30pm

Thu

9:00am9:00pm

Fri

9:00am5:30pm

Sat

9:00am5:00pm

Sun

10:00am5:00pm