Concierge opening hours:



Monday9.00am - 5.30pm
Tuesday9.00am - 5.30pm
Wednesday9.00am - 5.30pm
Thursday9.00am - 9.00pm
Friday9.00am - 5.30pm
Saturday9.00am - 5.00pm
Sunday10.00am - 5.00pm

We want your visit to be as enjoyable and comfortable as possible. Our friendly Concierge team are available during standard centre trading hours to help in all aspects of your visit including:

  • Westfield Gift Cards – you can purchase your gift cards here and also check your balance
  • General Centre Information – our team can point you in the right direction
  • Kiddy Cars – they are available for hire from the Concierge Desk on Level 2, as well as Valet.
  • Lost Property – For all lost property enquiries visit one of our Concierge Desks or call
  • Upcoming Events – get the latest details on what’s happening in-centre

Mobility hire has moved to the Concierge desk on Level 2.

For Level 1 Concierge, simply drive in from Logan Road (entry next to Office Works), park in B1 Green car park and head up the travelators to the desk, located outside H&M.

The Concierge desk on Level 2 is located next to Starbucks. Enter via Logan Road into the Yellow Car Park where you will find best accessibility parking, near Sparkles Car Wash.

View the map here

To hire a mobility vehicle, you will need proof of identification, which should be either a valid passport, driver’s license or proof of age card. On presentation of these, you’ll be asked to fill out a hire agreement form. Once that’s done, you’re ready to go.
Please call the concierge team to book your mobility equipment in advance to guarantee availability.

You'll find our Concierge Desks located on Level 1 opposite H&M and Level 2 near Starbucks.

Garden City Concierge



Wed 18th Sep


Thu 19th Sep


Fri 20th Sep


Sat 21st Sep


Sun 22nd Sep