Visit Concierge at Chermside

The Westfield Concierge Desk is your dedicated point of assistance to help make the most of your shopping experience. Our team is here to help you get the most out of your visit, whether you’re planning your day, looking for something specific or simply want personalised support while you shop.

The Concierge Desk can provide:

• Store locations
• Westfield Gift Cards
• Centre information
• Wheelchair hire
• Lost & found property
• Westfield membership
• Kiddy Car hire (Level 2, near Peter Alexander)
• Parenting Facilities Information
• Transport Information
• Upcoming events
• Parking enquiries

Find the Concierge Desk on Level 1, near Target and on Level 2, near Peter Alexander or contact the team on (07) 3117 5301.

Wheelchair hire

We offer wheelchairs free of charge for up to two hours of use from Level 1 Concierge, near Target.

To book a wheelchair please call Concierge on (07) 3117 5301. The best parking for Concierge is the Pink Car Park.

For more information about this service, please contact our Concierge Desk.

Accessibility

We're committed to providing an inclusive and accessible environment at Westfield Chermside Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability. Find a full list of our accessible services including parking, amenities and mobility hire here.

We also offer quiet time every Tuesday between 10.30am - 11.30am with our centre lights dimmed and music volume adjusted, find out more here. You can also find our sensory friendly map here to assist customers who are sensitive to sounds, lights and smells and may benefit from low-sensory shopping experiences.