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To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Mobility hire

For mobility-impaired customers, we offer wheelchairs and mobility scooters complimentary for two hours. The wheelchairs and mobility scooters are in high demand and are therefore subject to availability. Please contact Concierge on 07 3117 5300 to book your mobility equipment in advance to guarantee availability.

To pick up mobility equipment, please make your way to Concierge, level 1 near Target. The nearest parking for wheelchair hire is Pink Car Park, sections 12 and 13 (accessible via Hamilton Road or Kittyhawk drive).

Mobility Permit Holder

As a Mobility Parking Permit holder, you can access free parking and enjoy new benefits through the Westfield membership program. For more information on Westfield membership, including how to download the app, visit:

Present a valid permit at our Concierge desk, located on Level 1 near Target.

Register once
Once you have registered and your permit has been verified you will no longer be required to visit the Concierge Desk on each visit to receive the validation. The free parking validation will automatically apply each time you enter the car park.

What if you don’t have a Westfield membership account?
If you don’t have a Westfield membership account, please visit a member of the team at our Concierge desk with your Disability Parking Permit to receive free parking rate each visit. If you require a validation outside of business hours, please press the help button at the pay station or exit gate for assistance.

How many vehicles can you register with the same Disability Parking Permit Number?
Customers can register two vehicles on their Westfield membership account. To find the best parking please call our concierge team to discuss which of our carparks will best suit your needs on your next visit.

Best Parking

To find the best parking for mobility-impaired customers please contact our concierge team to discuss which of our carparks will best suit your needs on your next visit or visit our parking page for further information.

Accessible amenities

All our restrooms have a wheelchair accessible toilet.

Level 1 toilets are located:

  • near Coles
  • main food court (between Touch of India and Oporto)
  • next to Target
  • next to Best & Less
  • Woolworths Food Court (next to Wheel & Barrow)

Level 2 toilets are located:

  • Event Cinemas
  • next to Endota Spa
  • Outdoor Dining (between Kinn + Derm and Kamikaze Teppanyaki)
  • next to Rebel Sport

Quiet Time

Westfield Chermside aims to create an inclusive environment for all customers and offer a shopping experience where all customers feel welcomed and valued.

Through our Quiet Hour initiative, we look to make a difference to those who face the challenge of shopping in a high sensory environment.

During Quiet Hour, we will dim the lighting and adjust our music to limit sensory over stimulaton. Many of our retailers will also participate by dimming their lights, lowering their music and creating special offers just for Quiet Hour.

Quiet Time: Every Tuesday 10:30am - 11:30am

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from Concierge .

Chermside Concierge

07 3117 5300

Cnr Gympie & Hamilton Rds

Chermside QLD 4032

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We acknowledge the Turrbal and Yuggera people as the Traditional Owners of the land we gather on today and pay our respects to Aboriginal and Torres Strait Islander cultures and their Elders past and present.

Scentre Group operates its Westfield Living Centre portfolio with a responsible business mindset across the four pillars of community, people, environment and economic performance. More information can be found in our 2023 Responsible Business Report.

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