To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport and parking information. Find our concierge desk on level 1 near Target.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs for two hours. The wheelchairs are in high demand and are therefore subject to availability. Please contact concierge on 3117 5300 to book your mobility equipment in advance to guarantee availability.

To pick up wheelchairs, please make your way to Concierge, level 1 near Target. The nearest parking for wheelchair hire is Pink Car Park, sections 12 and 13 (accessible via Hamilton Road or Kittyhawk drive). To find the best parking for you, CLICK HERE>

Mobility Permit Holder

Customers with a Mobility/Disability Permit receive free parking upon presentation of a valid permit at our Concierge desk, located on Level 1 near Target.
Find out more here >>

Best Parking

To find the best parking for mobility-impaired customers please contact our concierge team to discuss which of our carparks will best suit your needs on your next visit or visit our parking page for further information.

Accessible amenities

All our restrooms have a wheelchair accessible toilet.

Level 1 toilets are located:

• near Coles
• main food court (between Touch of India and Oporto)
• next to Target
• next to Best & Less
• Woolworths Food Court (between Wheel & Barrow and Healthshop+)

Level 2 toilets are located:

• Event Cinemas
• next to Endota Spa
• Outdoor Dining (between Kinn + Derm and Kamikaze Teppanyaki)
• next to Rebel Sport

Quiet Time

Westfield Chermside aims to create an inclusive environment for all customers and offer a shopping experience where all customers feel welcomed and valued.

Through our Quiet Hour initiative, we look to make a difference to those who face the challenge of shopping in a high sensory environment.

During Quiet Hour, we will dim the lighting and adjust our music to limit sensory over stimulaton. Many of our retailers will also participate by dimming their lights, lowering their music and creating special offers just for Quiet Hour.

__Quiet Time: __Every Tuesday 10:30am - 11:30am

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from Concierge .