To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more. You can find our concierge desk on level 3, located near Subway.

Accessibility services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability.
How do I arrange a power shopper?

1. Contact our concierge team at [email protected] or call them on 02 6251 4333 to arrange your booking.
2. Visit our concierge desk on level 3 to complete the hire agreement form (please make sure you bring a valid form of ID such as your driver licence).

Rules & Regulations

1. Maximum of 3 hours of hire
2. Can only be hired within centre core trading hours
3. The device must be returned to concierge before your 3 hours has been exceeded

Disabled parking

Customers with a Disability Parking Permit receive an additional hour upon registration of the Permit at the Concierge Desk. Register for Westfield membership and validate your permit once at our Concierge Desk for our parking system to automatically apply the Disability Parking Permit additional hour of parking, each visit until your permit expires. Find out more on Disability Parking here.

Accessible amenities

At Westfield Belconnen all our restrooms have a wheelchair accessible toilet.

Quiet Time

Every Tuesday between 10.30am - 11.30am, the lights are dimmed, music volume is adjusted alongside limiting some day to day activities. Many of our retailers participate by also dimming their lights and lowering their music. Find a list of particpating retailers here.

Sensory Friendly map

To assist customers that are sensitive to sounds, lights and smells you can find our sensory friendly map here.

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.