Service

Accessibility

To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge {hyperlink to local concierge service entry} team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please contact concierge *{hyperlink to local concierge service entry} to book your mobility equipment in advance to guarantee availability.

For your convenience, you will also find disabled parking near Coles, Woolworths, Kmart, David Jones, Cafe Brunelli and the Food Court.

We offer free parking to customers that hold a disability permit. Please register your disability permit at the concierge desk and a member of our friendly team will register you to receive the complimentary validation each time you shop.

To find the best parking for mobility-impaired customers please contact our concierge team {hyperlink to local concierge service entry} to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

All our restrooms have a wheelchair accessible toilet.

West Lakes Concierge

Tue – Wed

9:00am5:30pm

Thu

9:00am9:00pm

Fri

9:00am5:30pm

Sat

9:00am5:00pm

Sun

11:00am5:00pm