Service

Accessibility

To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge {hyperlink to local concierge service entry} team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please contact concierge *{hyperlink to local concierge service entry} to book your mobility equipment in advance to guarantee availability.

For your convenience, you will also find disabled parking near Coles, Woolworths, Kmart, David Jones, Cafe Brunelli and the Food Court.

We offer free parking to customers that hold a disability permit. To register, permit holders simply need to present their permit to staff at concierge and create an online PAKR+ Smarter Parking account.

To find the best parking for mobility-impaired customers please contact our concierge team {hyperlink to local concierge service entry} to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

All our restrooms have a wheelchair accessible toilet.

West Lakes Concierge

Wed 21st Nov

9:00am5:30pm

Thu 22nd Nov

9:00am9:00pm

Fri 23rd Nov

9:00am5:30pm

Sat 24th Nov

9:00am5:00pm

Sun 25th Nov

11:00am5:00pm

Mon 26th Nov

9:00am5:30pm