To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please contact Carpark team on 0427 563 652 to book your mobility equipment in advance to guarantee availability.

We offer complimentary parking to customers that hold a disability permit, meaning free parking every visit. Please register your disability permit at the concierge desk and a member of our friendly team will register you to recieve the complimentary validation each time you shop. Once registered, simply take your parking ticket to the concierge desk during your visit, and they will validate your ticket.

To find the best parking for mobility-impaired customers please contact our concierge team to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

All our restrooms have a wheelchair accessible toilet. You can find accessible amenities located at:

Ground Level

• Woolworths Fresh Food
• Valet close to Universal Store
• Opposite Mecca Maxima
• Corridor close to Country Growers
• Corridor close to H&M & Anaconda

Level 1

• Food Court
• Corridor close to Howards Storage

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from Concierge.