Service

Accessibility

To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please contact concierge on 0240162571 to book your mobility equipment in advance to guarantee availability.

For your convenience, you will also find disabled parking near Level 1 fresh food, or by entering via Lexington Parade (at the first entry opposite the Shell station, go up the ramp and park near Snap Car Wash on Level 2).

We offer free parking to customers that hold a disability permit, meaning all day free parking every visit. Please register your disability permit at the concierge desk and a member of our friendly team will register you to receive the complimentary validation each time you shop.
Once registered, simply take your parking ticket to the concierge desk during your visit, and they will validate your ticket.

To find the best parking for mobility-impaired customers please contact our concierge team on 0240162571 to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

All our restrooms have a wheelchair accessible toilet. Restrooms are located on Level 2 in the Food Court, Level 2 behind Sheike, Level 1 near Woolworths, Level 1 behind EB Games and on The Rooftop behind Zeus.

Kotara Concierge

Tomorrow

9:00am5:30pm

Sat 22nd Sep

9:00am5:00pm

Sun 23rd Sep

10:00am4:00pm

Mon 24th Sep

9:00am5:30pm

Tue 25th Sep

9:00am5:30pm

Wed 26th Sep

9:00am5:30pm