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To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please contact concierge on 0240162571 to book your mobility equipment in advance to guarantee availability.

For your convenience, you will also find disabled parking near Level 1 fresh food, or by entering via Lexington Parade (at the first entry opposite the Shell station, go up the ramp and park near Snap Car Wash on Level 2).

We offer free parking to customers that hold a disability permit, meaning all day free parking every visit. Please register your disability permit at the concierge desk and a member of our friendly team will register you to receive the complimentary validation each time you shop.

To find the best parking for mobility-impaired customers please contact our concierge team on 0240162571 to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

All our restrooms have a wheelchair accessible toilet. Restrooms are located on Level 2 in the Food Court, Level 2 behind Sheike, Level 2 behind H&M, Level 1 near Woolworths, Level 1 behind CeX Entertainment and on The Rooftop behind Zeus. You can also find our Changing Places Facility located on Level 2 behind H&M. To access these facilities you will require an MLAK Key. Customers are welcome to use their own or contact the Concierge Desk for access.

Sensory Friendly map

To assist customers that are sensitive to sounds, lights and smells you can find our sensory friendly map here.

Quiet Time

Every Tuesday between 10.30am - 11.30am, the lights are dimmed, music volume is adjusted alongside limiting some day to day activities. Many of our retailers participate by also dimming their lights and lowering their music. Find a list of particpating retailers here.

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from Concierge located on Level 2 near OPSM.

Kotara Concierge

02 4016 2570

Corner Park Avenue & Northcott Drive

Kotara NSW 2289

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