Service

Accessibility

To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Mobility hire

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. You can hire a mobility vehicle or wheelchair for 3 hours from our concierge desk located outside of ALDI.

To hire a mobility vehicle, you will need proof of identification, which should be either a valid passport, driver’s license or proof of age card. On presentation of these, you’ll be asked to fill out a hire agreement form. Once that’s done, you’re ready to go.

The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please call our conceirge desk to book your mobility equipment in advance to guarantee availability.

Disability parking

We offer free parking to customers that hold a disability permit. Please register your disability permit at the concierge desk and a member of our friendly team will register you to receive the complimentary validation each time you shop.

Once registered, simply take your parking ticket to the concierge desk, and they will validate your ticket.

To find the best parking for mobility-impaired customers please call our concierge team to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

At Westfield Helensvale all our restrooms have a wheelchair accessible toilet. On Level 2 past Centre Management and down the corridor there is an accessible toilet with an adult change-table.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Helensvale Concierge

Tomorrow

9:00am5:30pm

Sat 24th Nov

9:00am5:00pm

Sun 25th Nov

10:00am4:00pm

Mon 26th Nov

9:00am5:30pm

Tue 27th Nov

9:00am5:30pm

Wed 28th Nov

9:00am5:30pm