Service

Accessibility

To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Mobility hire

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. You can hire a mobility vehicle or wheelchair for 3 hours from our concierge desk located outside of ALDI.

To hire a mobility vehicle, you will need proof of identification, which should be either a valid passport, driver’s license or proof of age card. On presentation of these, you’ll be asked to fill out a hire agreement form. Once that’s done, you’re ready to go.

The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please call our conceirge desk to book your mobility equipment in advance to guarantee availability.

Disability parking

We offer free parking to customers that hold a disability permit.

To find the best parking for mobility-impaired customers please call our concierge team to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

At Westfield Helensvale all our restrooms have a wheelchair accessible toilet. At the amenities near Coles, there is an accessible toilet with an adult change-table.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Helensvale Concierge

Tomorrow

9:00am5:30pm

Wed 25th Sep

9:00am5:30pm

Thu 26th Sep

9:00am9:00pm

Fri 27th Sep

9:00am5:30pm

Sat 28th Sep

9:00am5:00pm

Sun 29th Sep

10:00am4:00pm