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Accessibility

To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Mobility hire

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. You can hire a mobility vehicle or wheelchair for 3 hours from our concierge desk located outside of ALDI.

To hire a mobility vehicle, you will need proof of identification, which should be either a valid passport, driver’s license or proof of age card. On presentation of these, you’ll be asked to fill out a hire agreement form. Once that’s done, you’re ready to go.

The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please call our conceirge desk to book your mobility equipment in advance to guarantee availability.

Disability parking

We offer free parking to customers that hold a disability permit.

To find the best parking for mobility-impaired customers please call our concierge team to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

At Westfield Helensvale all our restrooms have a wheelchair accessible toilet. At the amenities near Coles, there is an accessible toilet with an adult change-table.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Quiet Time

Westfield Helensvale aims to create an inclusive environment for all customers and offer a shopping experience where all customers feel welcomed and valued.

Through our Quiet Hour initiative, we look to make a difference to those who face the challenge of shopping in a high sensory environment.

During Quiet Hour, we will dim the lighting and adjust our music to limit sensory over stimulaton. Many of our retailers will also participate by dimming their lights, lowering their music and creating special offers just for Quiet Hour.

__Quiet Time: __Every Tuesday 10:30am - 11:30am

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from Concierge .

Helensvale Concierge

(07) 5630-5100

1-29 Millaroo Drive

Helensvale QLD 4212

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