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Free Contactless Pick Up
Free contactless pick up is now available from the front of the Big W Doncaster store.
When you arrive at the store to collect your order, simply show your photo ID and order number. One of our friendly team members will ask you to place your photo ID on the counter and will maintain social distancing when completing the contactless verification.
Your name will be recorded by our team into the signature box to confirm your order collection, and your parcel will be placed safely on the counter for collection. For the health and safety of our communities, please respect social distancing when in-store.
For further information, please contact the Big W directly.
Contactless Drive Up Collection
From Monday 10th August 2020, we will have a Contactless Drive up option in selected locations. This allows you to Pick up your order from our external collection zone if your store is temporarily closed, or you are unable to come in store.
To order using Drive up, simply complete your online order as normal and be sure to select Pick up as your delivery method. When you get to the payment page, be sure to select Drive Up as your Pick up option.
Choose the day and time that suits you to Pick up/Drive up your order.
You will receive an SMS notification when your order is ready to collect. You’ll also receive a link to click on to notify us that you’re on your way, so we can have your order ready for you.
In addition to the SMS, you will receive a follow up email with detailed instructions on where to find the Drive up external collection zone. The external collection zone varies by store, but is generally located at the back dock or side door of the store.
When you arrive, please click on the link on your email 'I'm here’ to tell us you have arrived and a team member will be notified of your arrival. If you have any issues please ring the bell at the collection point.
Doncaster Location: Blue Lower Ground Carpark, between Baby Bunting and My Car.
Please note, for safety reasons:
- When you arrive at the collection zone, ensure that you remain in your vehicle if there are any trucks in the loading bay.
- If you’re running late and there is someone in front of you or there is a queue of vehicles, please wait inside your car until it is safe to exit.
BIG W team members are not permitted to leave the collection zone and will not be able to assist you in carrying your items to your vehicle. You’ll need to be able to carry your items to your own vehicle, so please ensure that you have extra people with you to help carry any heavy items.
Social Distancing Reminder
We have implemented social distancing practices for Drive up orders to allow you to collect your parcel without the need to sign. A team member will complete a contactless verification of your collection code and photo ID. Your name will be recorded on your behalf.