To ensure all our customers can navigate around our centre with ease, we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more. You can find Concierge near The Coffee Club.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs, scooters and crutches, available at the Concierge Lounge. As these are in high demand, please contact us to book your mobility equipment in advance to guarantee availability. Phone 08 9449 6300 or visit the Concierge Lounge, at the new location, in the lower Ground Car Park near Kmart or via the lift opposite Tarocash.

Quiet Time

Every Tuesday between 10.30am - 11.30am, the music is changed to a softer playlist and the volume is adjusted to limit sensory over-stimulation. Beyond the common areas in Westfield Booragoon, many of our retailers will also participate by dimming the lights and lowering the music in their stores during Quiet Time. Find a list of participating retailers here.

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from the Concierge Desk located near The Coffee Club.