To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly Concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers . The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please contact concierge to book your mobility equipment in advance to guarantee availability.

Register for an additional 2 hour validation at any Concierge Desk upon presentation of your valid permit. If you register for Ticketless Parking, you can apply your Mobility Parking Permit to your registration and you only have to visit Concierge once.

To find the best parking for mobility-impaired customers please contact our concierge team to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

We have a number of wheelchair accessible toilets, these can be found at the following locations:

• Level 6, Fitness First
• Level 5, Food Court & near Rebel Sport escalators
• Level 4, Calvin Klein & Simone Perele
• Level 3, opp Woolworths
• Level 3, beside Aesop
• Level 2, Champion
• Level 1, Fone King

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from Concierge located on Level 3 opposite Myer, level 3 close to the Oxford and Grosvenor Street entry door and on Car Park level P4, near our valet lounge.