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To ensure all our customers can navigate around our Centre with ease, we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more. You can find our Concierge Desk on Level 2, located in between Mazzucchelli's and Michael Hill.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please contact concierge to book your mobility equipment in advance to guarantee availability.

For your convenience, you will also find disabled parking near the main entrances to the Centre, on all levels of our carparks.

Westfield Woden offers an extra hour of free parking to customers that hold a disability permit, meaning a total of 3 hours of free parking every visit. Please register your disability permit at the Concierge Desk.

Give our concierge team a call or send us an email, to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

At Westfield Woden all our restrooms have a wheelchair accessible toilet.

The Calm Room

The Calm Room is a safe, private sensory friendly space for children and adults living with sensory processing difficulties.

The Calm Room offers secure access and some sensory based resources which provides individuals with the opportunity to self-regulate.

Please contact concierge who will register your details and provide you with a secure access code.

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from Concierge located on Level 2 near Big W.

Woden Concierge

02 6283 6000

Keltie Street

Woden ACT 2606

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We acknowledge the Traditional Owners of Country throughout Australia and pay our respect to Aboriginal & Torres Strait Islander cultures and their Elders past and present

Scentre Group operates its Westfield Living Centre portfolio with a responsible business mindset across the four pillars of community, people, environment and economic performance. More information can be found in our 2023 Responsible Business Report.

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