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Privacy Policy

Table of Contents

  • Security and Privacy Policy
  • Westfield membership privacy statement
  • Westfield online privacy statement

Security and Privacy Policy

We have recently updated our Security and Privacy Policy to include changes to the types of information we collect and the way this information is used in connection with the management, safety and security of Westfield shopping centres. Our Security and Privacy Policy as at June 2024 is set out below.

Security and Privacy Policy

Current as at June 2024

Your privacy is important to Scentre Group

Scentre Group recognises the trust you place in us when you choose to deal with us. We are committed to the protection of your personal information. Our policies comply with our obligations under the Australian Privacy Principles that form part of the Privacy Act 1988 (Cth) (Australia) and the Information Privacy Principles that form part of the Privacy Act 2020 (New Zealand), as required. Our policies are intended to protect your privacy in respect of any personal information that you may provide to us. We have also taken steps to ensure that, if you tell us you are located in the European Union, and advise us that you wish to exercise the additional rights available to you under the General Data Protection Regulation, we will endeavour to meet those requests subject to the below terms.

Members of Scentre Group, comprising Scentre Group Limited ABN 66 001 671 496, Scentre Management Limited ABN 41 001 670 579 (as responsible entity of Scentre Group Trust 1 ABN: 55 191 750 378), RE1 Limited ABN 80 145 743 862 (as responsible entity of Scentre Group Trust 2 ABN 66 744 282 872) and RE2 Limited ABN 41 145 744 065 (as responsible entity of Scentre Group Trust 3 ABN 11 517 229 138) and their respective controlled entities, and the owners of the Australian and New Zealand shopping centres managed by members of Scentre Group (referred to in these terms and conditions as Westfield shopping centres), may collect personal and other information in the circumstances set out below, either directly or through their authorised agents and subcontractors. We refer to each of these entities in this policy as "us", "we", or "Scentre".

What personal information Scentre collects and why

Customers

Scentre collects information from customers in several different ways including:

  • In connection with competitions or signing up to email or mobile newsletters (either while in a Westfield shopping centre ("in-centre") or online), customers provide us with their contact details. Your name and address are automatically entered into Scentre’s database when you enter competitions. Scentre collects these details to contact competition winners, and to inform customers about events, activities and promotions, both in-centre and as part of Scentre's other activities. Customers have the option to opt out from receiving this information.

When customers hire mobility aids or other equipment from Scentre, or apply to use certain restricted spaces at Westfield shopping centres, customers provide Scentre with certain information, including contact information. Scentre collects this information to maintain a record of the hirer and to enable customers to be informed about upcoming events, activities and promotions, both in centre and as part of Scentre's other activities.

  • When customers attend Westfield shopping centres and car parks under video and camera surveillance (including via Closed Circuit Television (CCTV) and team safety cameras), we may collect customer’s personal and other information. This information includes visual and audio recordings as well as vehicle licence plate details. We may also collect individual’s personal and other information from third-parties, including police, other law enforcement agencies and retailers which may include images and recordings. This collected information may be used by Scentre in connection with the management, safety and security of Westfield shopping centres, or investigating and preventing any potential, suspected, or actual breaches of law or fraudulent activities or other safety and security incidents. Additionally, this information may be shared with police and other law enforcement agencies, government agencies or bodies, and other third-party service providers or commercial partners from time to time (including insurers, retailers, security contractors and consultants and educative and research bodies) for those purposes.
  • When customers park in our car parks with a ticketless parking system or car locator functionality, customers consent to provide us with their car licence plate details and, in some circumstances, other information including name, email address and telephone number. These details are used for measuring and analysing car parking dwell times and shopper behaviour in order to improve Westfield shopping centres, for the purposes of providing and managing car parking and related services at Westfield shopping centres, marketing purposes and also to assist customers to locate their cars including via online and mobile applications.
  • When customers use mobile applications developed by Scentre, Wi-Fi provided in Westfield shopping centres or third-party applications using Scentre’s infrastructure (including Bluetooth beacon networks), customers provide Scentre with certain information, including their contact details and location. Scentre collects this information to enable customers to be informed about upcoming events, activities and promotions, both in-centre and as part of Scentre’s other activities, sponsor and retailer promotions and other activities.
  • When customers purchase, redeem or are provided with Westfield Gift Cards (either in physical or digital form), they may provide Scentre with their contact details. These details are used for card fulfilment purposes and, if customers opt in, to contact customers about events, activities and promotions, both in centre and as part of the Scentre's other activities.
  • Where customers provide their, or another person’s, contact information and personal stories to Westfield Community. These details are used to carry out community programs, like Westfield Local Heroes.

In addition to the purposes set out above, this information may be used by Scentre in connection with the management, safety and security of Westfield shopping centres generally, to obtain feedback about a customer’s experiences at a Westfield shopping centre (including with our retailers), and may be provided to police, law enforcement agencies and government bodies and agencies, legal representatives, insurers, Scentre staff and subcontractors, third-parties who provide Scentre with services from time to time and retailers for these purposes.

Where you provide information to us in different ways, or we hold information about you, Scentre may connect information provided to us for one purpose, with other information for use for one or more of the above purposes.

Additionally, Scentre also conducts certain online activities through the Scentre websites and mobile applications, and associated sites managed by members of the Scentre Group or their subcontractors. The collection of personal information through these activities and information associated with these websites is dealt with in the Scentre Online Privacy Policy, which can be found below.

Retailers

Scentre may collect the following types of personal information from unincorporated retailers, guarantors and other individuals related to retailers during negotiations for, and during the term of, the lease/licence for premises, kiosks and other activations at Westfield shopping centres:

  • name, address and date of birth;
  • contact and insurance details;
  • ABNs;
  • information as to retailers' financial standing and retailing experience; and
  • other financial and trading information.

Scentre requires this information to evaluate whether the relevant centre owner should enter into a lease, licence or other agreement with a retailer; to assist Scentre in the preparation of that document; to manage Scentre’s relationship with retailers; in connection with the management, safety and security of Westfield shopping centres; and in order to monitor the performance of Westfield shopping centres. Occasionally, the information may also be made available to others in connection with these activities, in order for those people to provide services to Scentre or as required by law, as well as to third parties in connection with any transactions involving the ownership of the Westfield shopping centre.

If the retailer provides Scentre with direct debit or direct credit details, Scentre will only disclose those details to Scentre's bank to facilitate the provision of that service.

Additionally, as noted above, Westfield shopping centres are under video, camera and audio surveillance (including via CCTV and team safety cameras). When entering Westfield shopping centres, Scentre may collect personal and other information (including visual and audio information as well as vehicle licence plate details) of retailers and their staff. This information may be used by Scentre in connection with the management, safety and security of Westfield shopping centres, or investigating and preventing any potential, suspected, or actual breaches of law or fraudulent activities. Additionally, this information may be shared with police and other law enforcement agencies, government agencies or bodies, and other third party service providers or commercial partners from time to time (including insurers, retailers, security contractors and consultants) for those purposes. This information is held securely and in a format which is access controlled, unless it is necessary to use this information for these purposes.

Securityholders

Scentre maintains securityholder registers through an external service provider, currently Computershare Investor Services Pty Limited (Computershare). Scentre requires Computershare to comply with the requirements of the Privacy Act 1988 (Cth) in Australia or the Privacy Act 2020 in New Zealand when performing these services. Scentre Group may collect personal information of its securityholders either from Computershare or directly from securityholders.

Personal information collected from securityholders (being members of the Scentre Group (ASX code: SCG) and Carindale Property Trust (ASX code: CDP)) includes contact information, bank account and securityholding details and tax file numbers.

This information is used primarily to carry out registry or investor relations functions such as payment of distributions, sending annual and half yearly reports, notices of meetings or newsletters and notifications to the Australian Tax Office or New Zealand Inland Revenue Department (where necessary).

This information may also be used for the purposes of Scentre Group complying with legal or regulatory requirements, investigating or preventing any suspected fraud or crime, informing securityholders about new initiatives concerning Scentre Group, or for any other purpose which a securityholder authorises Scentre Group to from time to time.

More information on Computershare’s privacy policy can be found at www.computershare.com/au/help/Pages/privacy-policies.aspx.

Suppliers

If you, or a company you work for, supplies goods or services to Scentre, Scentre may collect personal information about you in connection with the provision of those goods or services, either directly from you or from that company. This information may include your name, date of birth, contact information, and any other information you provide, or provided on your behalf, as part of our induction and compliance processes. This information will be used for the purposes of managing the provision of those good or services.

Employees or potential employees

If you are employed by a member of Scentre Group, or are seeking employment with a member of Scentre Group, Scentre may collect personal information about you in connection with your employment. This information may include your name, date of birth, contact information, and any other information you provide, or provided on your behalf, as part of our induction and compliance processes. This information will be used for the purposes of our recruitment process and, if successful, managing your employment, in accordance with the requirements of the Privacy Act 1988 (Cth) in Australia or the Privacy Act 2020 in New Zealand. You need to ensure this information is up to date, in accordance with Scentre’s policies and procedures.

Unsolicited Information

If we receive personal information about you that we did not ask for either directly from you, from someone on your behalf, or through someone on our behalf, and we determine that we could have collected this information from you had we asked for it, we will take reasonable steps to notify you, as soon as practicable, that we have collected your personal information. If we could not have collected this personal information from you (or if you do not agree to us collecting information in this way), we will lawfully de-identify or destroy that personal information. Any unsolicited information provided by you, someone on your behalf or someone on our behalf, will be used for the purposes for which it was provided.

Other information we collect

We may also collect the following information from you:

  • where devices are enabled to connect to, or are identifiable by, in-centre infrastructure (for example, in-Centre Wi-Fi networks or blue tooth transmitter (beacon) infrastructure), we and our third party providers may automatically collect data from those devices including usage, type of device and location and proximity of your wireless device in-centre, centre arrival and departure time, and other data which users consent to us collecting from time to time;
  • audience measurement information collected passively using in centre technologies such as SmartScreen Advertising Units which use image processing software to aggregate data such as shopper numbers, gestures, behaviours and demographics. These technologies do not identify individual shoppers, or record or retain images of individual shoppers.
  • the fully qualified domain name from which you accessed our websites, or alternatively, your IP address;
  • device ID number (MAC address);
  • the date and time you accessed each page on our websites;
  • the URL of any webpage from which you accessed our websites or using in-centre Wi- Fi, and the details of any mobile apps you have accessed from a device using in-Centre Wi-Fi;
  • publicly accessible social media posts and any personal information you allow us to collect by linking your account on our website with a third-party social-networking site including but not limited to Facebook, Twitter, or Google+;
  • browsing information about your visits to our sites through cookies;
  • Android Advertising Identifier or Advertising Identifier for iOS;
  • the web browser that you are using and the pages you accessed; and
  • any online applications we have created or operate which you install or access on a mobile device or computer.

We are collecting this information (and may use or hold this information) for the following purposes:

  • so that we can tell which web pages are the most popular and where shoppers spend most of their time;
  • to improve our website, applications or in-centre experiences;
  • for the purposes of and incidental to your use of in-centre Wi-Fi services (if applicable), our mobile apps, online services and gift card services;
  • to measure shopper numbers, characteristics and demographics, and analyse shopper behaviour in order to continuously improve our centres and for use otherwise in connection with our business;
  • to send to you special deals and discounts, surveys and other marketing materials based on your location or known web usage; and
  • for other purposes to which you, either expressly or impliedly, consent to, and for the purposes set out in these terms and conditions, we may provide this information to Scentre Group’s agents, contractors, service providers, joint venture and commercial partners, including owners of Westfield shopping centres, and regulatory authorities. We may transfer your personal information to others in countries outside Australia and New Zealand (including to those that operate our cloud servers outside of Australia and New Zealand).

Scentre Group may use the anonymised data for the purposes set out above and to inform our promotional and marketing strategies, as well as research and profiling purposes including customer demographics, interests and behaviours based on personal information and other information provided to us. This research may be compiled and analysed on an aggregate basis, and we may share this aggregate data with our affiliates, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated information in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Scentre Group may connect information you provide to us for one purpose with other information for use for one or more of the above purposes. If you access or log-in to an in-centre Wi-Fi service, and we already hold other information (both personal or non-personal) that can be associated to you or the device on which you are accessing the Wi-Fi service (including, but not limited to a device ID number (MAC address)), then that information may be linked with personal information we hold about you as set out in this policy, and will be treated in the same manner as the personal information to which it has been linked.

Who collects the information

Personal information collected about individuals (as described above) may be collected by, or on behalf of:

  • members of Scentre Group; and
  • the owners of Westfield shopping centres in Australia and New Zealand.

Information may also be collected by Scentre on behalf of other people as set out in notices given to individuals, or consents given by individuals, at or prior to the time the personal information is collected.

How your personal information is stored and kept secure

All personal information collected by Scentre is held securely, whether on Scentre's physical files, in Scentre's computer systems or in a database (which may be hosted by Scentre or a third party on Scentre’s behalf). This information is only made available to Scentre staff on a 'need to know' basis and for the purposes outlined above or to other people as outlined in this policy who have agreed to treat that information confidentially. These databases are protected by a firewall as well as host-based security. Your personal information may be transmitted over the internet once it has been stored in a database and may also be transferred across borders to recipients in foreign countries other than Australia and New Zealand, including the United States of America and United Kingdom, and may be stored on servers, using databases or via cloud technology in a number of countries other than Australia and New Zealand, including regions such as the Americas, the European Union and Asia, where doing so is part of Scentre’s ordinary business practices relating to the storage of data and where permitted by law.

If Scentre ever has a requirement to transmit such data over the Internet (for example, to make an off-site back up) it will be in an encrypted or otherwise secured form. By providing us with your personal information, you consent to these transfers.

Securityholder information is held by the registry in accordance with registry arrangements which require such information to be held securely.

We will use all reasonable endeavours to keep your personal information in a secure environment. However, this security cannot be guaranteed due to the nature of the Internet. These measures are designed to assist in your personal information not being accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been unauthorised use or disclosure of your personal information please contact us (see below).

All reasonable steps are taken by us to ensure that your personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us (see below) and we will take all reasonable steps to correct it within a reasonable timeframe.

The electronic environments are monitored by Scentre Group and third party specialist security monitoring companies. Scentre Group reviews its security arrangements regularly, and implements improvements when necessary.

Disclosing your personal information

We understand how important it is to keep your personal information private, so we will disclose personal information we have about you only in certain specific circumstances, when:

  • you agree to the disclosure; or
  • we use it for the purposes we collected it; or
  • disclosure is required or authorised by law.

To the extent permitted by law, we may also disclose information about you to:

  • related companies for marketing purposes;
  • the owners of Westfield shopping centres managed by members of the Scentre Group from time to time;
  • third parties who provide services to Scentre from time to time;
  • government agencies as part of our statutory obligations;

or as otherwise permitted by law.

Right of access to and correction of your information

You have rights to access, update and correct your personal information held by us. We will take reasonable steps to ensure that personal information is up-to-date, accurate and complete.

If you wish to access, update or correct your personal information held by us, please contact our Privacy Officer, whose details appear below, or your relevant shopping centre manager.

How long do we hold your information?

We will keep your personal information for only as long as is necessary to achieve the purpose for which we collected it.

SCENTRE ONLINE PRIVACY POLICY

What information we collect and why

When you become a registered user of [westfield.com.au] (http://www.westfield.com.au/), www.scentregroup.com, www.westfield.co.nz, or any associated site or mobile application (Site), including when you use services offered by a Site, subscribe to Scentre's Email Newsletters service or shop with Participating Retailers, we may ask for information including:

  • your name;
  • your email address; and
  • in certain circumstances, your telephone number, address or credit card details.

The Site is an Australian based website, and it is not intended to provide services to EU residents, and its terms may not be fully consistent with the General Data Protection Regulation. If you are an EU resident and you choose to use the Website then you do so at your own risk, and on the terms of the Site. We protect all Personal Information in accordance with applicable Australian and New Zealand privacy laws.

On the Site we invite you to:

  • set up a membership account(Westfield membership);
  • view products from Participating Retailers;
  • shop with Participating Retailers;
  • subscribe to Scentre's Email Newsletters;
  • purchase Westfield Gift Cards;
  • submit your resume (and other related applicant information including background information) to us for consideration of job vacancies;
  • become a member of, and participate in, an online insights community, and provide comments and insights on your experiences relating to Westfield shopping centres;
  • tell us about your shopping experiences by completing a customer service survey;
  • tell us about any other matter by contacting us directly; and
  • to deliver targeted ads related to our products and services, personalised to your interest and behaviour using your encrypted data, preferences, engagement and activity on our Website or the App, or other websites, apps or online platforms that we operate

We collect this information in order to facilitate your access to the Site and the functionality provided by the Site. If you do not provide us with this information, we may not be able to provide you with access to all or part of the Site or functionality offered through the Site. In addition to the purposes set out above, this information may be used by Scentre in connection with the management and security of Westfield shopping centres and the operation of the Site generally, and may be provided to law enforcement and government bodies, insurers, Scentre staff and subcontractors, third parties who provide Scentre with services from time to time and retailers for these purposes. If you submit your resume to us (including other related information relating to job applications), we will keep it in a database (which may be hosted by Scentre or a third party on Scentre’s behalf) for consideration of particular jobs that arise within Scentre. We also use this information to send to you special deals and discounts, surveys and other marketing materials based on your location or known web usage.

The Customer Service Survey that you complete will be used to help us improve our services at Westfield shopping centres, or to improve our Site.

We update the information we hold about you, for example, your resume, when you provide or we receive new information about you. We may connect information, including personal information with other information for use for one or more of the above purposes.

Other information we collect
We may also collect the following information during your visit to the Site and to the websites of Participating Retailers:

  • the fully qualified domain name from which you accessed our Site, or alternatively, your IP address;
  • the date and time you accessed each page on our Site;
  • the URL of any webpage from which you accessed our Site (the referrer);
  • browsing information about your visits to our sites through cookies;
  • Android Advertising Identifier or Advertising Identifier for iOS;
  • the web browser that you are using and the pages you accessed;
  • detail of the purchases you make on the websites of Participating Retailers; and
  • if you are a member of our online insights community, we may also collect the above information as well as your postcode, suburb and general demographic information.

We use this information so that we can tell which pages are the most popular and where shoppers spend most of their time. We use this information to improve our Site. We may connect information you provide to us for one purpose, with other information for use for one or more of the above purposes. If this information is linked with personal information we hold about you as set out above, this information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.

How your information is stored

Information held about you (for example, your E-mail Newsletter subscriptions) is held in a database. The database is protected by a firewall as well as host-based security. Your personal data may be transmitted over the Internet once it has been stored in the database and may also be transferred across borders to foreign countries, where doing so is part of Scentre’s business practices relating to the storage of data and where permitted by law. If Scentre ever has a requirement to transmit the data over the Internet (for example, to transmit your purchase through a payment gateway or to make an off-site back up) it will be in encrypted form. If you provide us with additional information to verify your identity, we will destroy the copies of the documents you provide to us after we have successfully verified your identity.

How you can unsubscribe from the Email Newsletters service

You can choose to unsubscribe from our email newsletters either by clicking the “unsubscribe” link at the bottom of any email newsletter you receive or by going to:

There is no fee for this access.

Advertisers and Partners on Scentre Group Websites

Scentre may allow advertising on its Site from time to time. Once you have clicked on an advertisement and have left the Site, our privacy policy no longer applies. You must read the privacy policy of the advertiser or subsequently visited site to see how your personal information will be handled on those sites. In addition, many business advertisements may be managed and placed on our Site by third-party companies. These "network advertisers" collect non-personal information when you click on or scan one of their banner advertisements. The information is collected using technology, so you may not realise it is being collected. The network advertisers collect this information so that they may show you ads that are more relevant or interesting to you.

On occasion the Site may also provide content that is created by a third-party partner website. In some instances the third-party sites will collect information in order to facilitate the transaction or to make the use of their content more productive and efficient. In these circumstances, the information collected is shared between Scentre and our third-party sponsors.

Disclosing your information

We understand how important it is to keep your personal information private, so we will disclose personal information we have about you only in certain specific circumstances, when:

  • you agree to the disclosure;
  • we use it for the purposes we collected it; or
  • disclosure is required or authorised by law.

We may also disclose information about you to:

  • related companies for marketing purposes;
  • the owners of Westfield shopping centres managed by members of the Scentre Group from time to time;
  • where you place an order to purchase goods or services from Participating Retailers, to Participating Retailers or their agents (such as financial institutions or our courier companies);
  • third parties who provide services to Scentre from time to time, including marketing, insights, recruiting and survey services; and
  • law enforcement and government agencies as required from time to time.

Junk mail or unsolicited email

You will only receive emails from Scentre if:

  • You subscribe to our Email Newsletters service directly, or by joining Westfield membership. Our Email Newsletters will keep you informed of the latest offers, current promotions and specials at the centre(s) of your choice and also Media Releases, Annual Reports and Financial Reports from the Scentre Corporate site. If you no longer wish to receive Email Newsletters, you may unsubscribe either by clicking the “unsubscribe” link at the bottom of any email newsletter you receive or by going to the relevant unsubscribe link set out above;
  • Someone nominates you to receive a page from the Westfield Site. The email will be sent to you on behalf of that person. You will not receive subsequent e-mails from us, because Scentre will not record your e-mail address, unless you proceed to sign-up to one of our services, like Westfield membership and / or for ongoing communications from us;
  • You request information about our services when you choose to contact us. You will not be added to a mailing list of any kind and will only receive e-mail in the matter that you have contacted us about; or
  • You provide your details and request that we contact you when you send us your resume or when you complete our customer service survey

What is a cookie and what are they used for?

A cookie is a text file placed into the memory of your computer by our computers. A copy of this text file is sent by your computer whenever it communicates with westfield.com.au or westfield.co.nz (as applicable). Scentre uses cookies to identify you between multiple visits, to better understand how westfield.com.au or westfield.co.nz is used, and to provide you information which may be of interest to you based on your previous visits to westfield.com.au or westfield.co.nz and to provide targeted advertising to you (including through ad servers and other third party advertisers) when you visit westfield.com.au or westfield.co.nz and certain other websites where advertising is found from time to time. We may provide the information we gather from cookies to third parties for these purposes and for other purposes connected with westfield.com.au. If cookie information is linked with personal information we hold about you as set out above, this cookie information becomes personal information and will be treated in the same manner as the personal information to which it has been linked. If you do not want ad servers or other third party advertisers to use cookies to provide you with targeted advertising, we suggest you use an opt out mechanism which can be found on:

You do not have to accept cookies and you can set up your browser to notify you when you receive cookies. This will give you the opportunity to decide whether or not to accept the cookies. If you choose to disable cookies, you may not be able to access certain features of the website.

GENERAL

Tips on sending us information

While we do all we can to guard your privacy, no data transfer over the Internet is 100% secure. When you share your information with us, it is at your own risk. There are ways you can help maintain the secrecy of your information:

  • always close your browser when you have finished your user session; and
  • ensure others cannot access your personal information and emails if you use a public computer.

If something goes wrong

Please contact us by email or by phone, if you believe:

  • someone has gained access to your personal information by mistake;
  • we have breached our privacy obligations or your privacy rights in any way; or
  • you would like to discuss any issues about our privacy policy.

We will try to satisfy any privacy questions that you have and correct any errors on our part. If you still have concerns please contact our Privacy Officer by email to [email protected]

Changes to our privacy policy

This privacy policy relates to our current privacy standards. We may vary our privacy policy from time to time. We will notify you of any changes by publishing the latest policy from time to time at www.westfield.com.au/privacy-policy and at www.westfield.co.nz.

Further information regarding Privacy Legislation
If you would like further information relating to the Australian Privacy Legislation and the Australian Privacy Principles, please visit www.oaic.gov.au.

If you would like further information relating to the New Zealand Privacy Legislation and the Information Privacy Principles, please visit privacy.org.nz.

Scentre Group Contact Details
Please contact Scentre's Privacy Officer or your centre manager if you believe:

  • someone has gained access to your personal information by mistake;
  • we have breached our privacy obligations or your privacy rights in any way; or
  • you would like to discuss any issues about our privacy policy.

You can contact Scentre's Privacy Officer by:

Email: [email protected]
Post: Privacy Officer. Scentre Group Level 30, 85 Castlereagh Street Sydney, NSW 2000, Australia

or

Privacy Officer, Scentre Group P.O. Box 109-280, Newmarket Auckland 1149, New Zealand

Westfield membership privacy statement

As at June 2023

Scentre Group, through the Westfield application (the App), collects your personal information to:
• establish a profile of you;
• give you access to membership services;
• send you communication about Westfield services and benefits, events and offers;
• allow you to activate and manage Westfield Digital Gift Cards; and
• make our marketing and communications to you as relevant as possible.

Scentre Group may also share personal information with our service providers who provide services to you through your Westfield membership. These services include:
• processing of payments relating to goods and services;
• issuing and processing Westfield Digital Gift Cards and related transactions;
• settling of transactions with financial institutions;
• provision of payment gateways;
• delivery of goods and services;
• checking for or preventing unauthorised or fraudulent transactions; and,
• delivering you relevant benefits when you are in a Westfield Shopping Centre; and
• facilitating logging in to your Westfield membership through third party social accounts, like Google and Apple.

If you have any questions or would like further information about the collection of your personal information, you can contact us at [email protected].

1. The information we collect

1.1 Profile information
1.1.1. We collect personal information about you when you create your Westfield membership or update your details via the App.
The type of information we collect includes your email address, and it may also include, your name your vehicle's number plate, payment details, mobile phone number and the preferences and settings you enable for your Westfield membership.

1.2 Information relating to your use of the Services
We may collect additional personal information during your use of the App. This includes:

1.2.1 Location information
Where you have authorised the App to access location services on your mobile device and when the app is open, we use geo-location to collect location information in the following circumstances:

  • Each time you use the App to activate and add a Westfield Digital Gift Card to your mobile wallet, we use location services to check you are in Australia. This is because we do not allow the activation of a Westfield Digital Gift Card outside of Australia. We do not collect or store your specific location when performing this check. For further information in this regard please send us a request via Support.
  • When you use the App to check your parking time and set a parking reminder. This is because we need to know which Westfield Shopping Centre you are in, so we can display your vehicle entry time and send you parking reminders.
  • If you have enabled location services and we can determine that you are in a Westfield Shopping Centre, then we also collect your location within the Centre. If we determine that you are not at a Westfield Shopping Centre, we use your location to inform you of your nearest Westfield Shopping Centre. We do not store your specific location when you are not at a Westfield Shopping Centre. If you are not at a Westfield Centre, then you may continue to use the App, however some functionality may not be available.
  • If you have enabled location services, we may use your location to communicate with you about services and benefits, events and offers that we think may be of interest to you.
  • Where you have otherwise enabled your mobile device to connect to, or be identifiable by, other in-centre infrastructure (for example, in-centre WiFi networks or blue tooth transmitter (beacon) infrastructure) outside the App, we may also combine the location information you have consented to be collected through those other sources with location information collected through the App for the purposes set out in 2.1.3 and 2.1.4. We also use this information to improve the location-based services provided to you.
  • When you are entering a competition with eligibility criteria that requires you to be in a Westfield centre to enter, we use your location to confirm that you are in a Westfield centre.

1.2.2 Usage information
We collect information about how you use our services as a Westfield member to review and continuously improve user experience. This includes when and how long you use any of our services in a Westfield Shopping Centre. It also includes when you access the App, the app features used, or pages viewed, App error reports, Westfield website usage, Gift Card purchases or purchases on our Website and other system activity.

If you have activated a Westfield Digital Gift Card, we also collect transaction information made with the card, including the retailer and cost of each transaction. This is to display your transaction history, for accounting purposes and investigate any payment discrepancies.

1.2.3 Device information
We collect information about the devices you use to access the App, including the hardware models, operating systems and versions, technical information and mobile network information to review and continuously improve user experience.

1.2.4 Information from third parties
We may collect information about you from third parties we have engaged in order to enrich our customer database. We may use the third party-provided data sets in order to form an understanding of how you use our services to optimise and personalise your experience.

2. HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION

2.1. We are collecting this information (and may use, disclose or hold this information) for the following purposes:
2.1.1. to Operate and administer the Westfield membership program. This includes providing it to third parties who provide services to us in connection with your Westfield membership;
2.1.2. to Communicate with you about services and benefits, events and offers that we think may be of interest to you and in connection with your Westfield membership, including surveys about your visits to Westfield Shopping Centres and experience with the App
2.1.3. to use your encrypted data, preferences, engagement and activity on our Website or the App, or other websites, apps or online platforms that we operate to deliver targeted ads related to our products and services, as well as products and services of our brand partners, personalised to your interest and behaviour.
2.1.4 to match, link and segment your information with other third party-provided data sets in order to understand how you use our services and to optimise and personalise your experience;
2.1.5. to securely share information about you to the owners of Westfield Shopping Centres managed by members of Scentre Group from time to time for use in connection with their internal business purposes, including promoting and marketing their goods and services. They may also disclose aggregated data to their respective business partners for such business purposes;
2.1.6. to share information about groups of people who visit our Centres and what they do in our Centres with our retailers, commercial partners and brand partners, for business insight purposes;
2.1.7. If you have agreed to receive marketing and promotional offers, we will send you information about the Westfield membership program, including Member benefits and targeted offers from Scentre Group and our commercial and brand partners;
2.1.8. to optimise and personalise your experience, including through Our website, the App, the marketing communications you agree to receive, and when you visit a Westfield Centre;
2.1.9. to comply with our legal, audit and reporting obligations where required or authorised by law;
2.1.10. to respond to feedback, queries and complaints regarding your Westfield membership or the App;
2.1.11. to comply with any other purposes to which you consent;
2.1.12. to process and administer your participation in our promotions or competitions (including contacting you if you win, or disclosing details of winners to relevant authorities, if required by law); and
2.1.13. to provide you with supporting services and functions related to your activity and account, such as saving items in cart, maintaining a wish-list or sending brand, product and browser notifications.
2.2. From time to time we may send your data to recipients located overseas, including members of Scentre Group located within Australia and recipients in the United States.
2.3. You may opt out of receiving communications and notifications in relation to your Westfield membership and the Westfield app at any time by updating your account settings in the App or by visiting https://www.westfield.com.au/account/direct-unsubscribe.
2.4. You may cancel your membership at any time by updating your account settings in the app or by sending us a request via https://support.westfield.com.au/hc/en-us/requests/new
2.5 To opt out of any advertising on a third party platform, you can choose to hide or control advertising preferences in your account settings on each platform directly. Please refer to FAQs https://support.westfield.com.au/hc/en-us/articles/5720594689945-What-if-I-want-to-stop-seeing-Westfield-ads-on-third-party-platforms-for more information.
2.6. Following cancellation of your membership, Scentre Group may continue to retain certain data in relation to you and your membership (including personal information) for financial reporting, audit and other legal and regulatory compliance purposes (for example with respect to any Digital Gift Card that is associated with your membership).

3. VEHICLE SHARING

3.1. Each number plate registered via the App has a primary owner ("Primary Owner"). A Westfield member can register themselves as the Primary Owner via the App.
3.2. In the instance that the Primary Owner uses the "Vehicle Sharing"; functionality (see FAQs) with other Westfield members, known as Sharees, these members are considered shared members for the purpose of receiving member parking benefits in relation to that vehicle.
3.3. When Sharees are added to a vehicle, only the Primary Owner will be able to see who the Sharees are for that vehicle.
3.4. When a Sharee visits a Westfield Centre, that Sharee will be able to see and do the following in the App:
3.4.1. That the vehicle is parked in the car park (but not its exact location in the carpark);
3.4.2. The duration that the vehicle has been parked for; and
3.4.3. Set a parking reminder.
Other Sharees will only be able see this information if they are in the Centre at the same time that the vehicle is parked there.
3.5. Any Sharee or Primary Owner may stop sharing a vehicle at any time via the App. For more information on this, please refer to the FAQs.
3.6. The precise location of the vehicle is not stored within the App or any member's Westfield account.
3.7. If the Primary Owner has added their credit card details to their Westfield account, all parking charges associated with the vehicle will be charged to that card, irrespective of who drives the vehicle. If a parking charge is incurred, only the Primary Owner will have a record of this transaction. If no parking charges are incurred, no transaction history will be recorded.
3.8. If the Primary Owner has added their credit card details to their Westfield account, only the Primary Owner will have visibility of these details.

Please also refer to the Privacy Policy which contains further information about:
• How we handle your personal information;
• How you can access, update or correct the personal information we hold about you; and
• How you can make a privacy complaint and how we deal with privacy complaints.

If you have any questions or would like further information about the collection of your personal information, you can contact us at [email protected]

Scentre Group

Members of Scentre Group means Scentre Group Limited ABN 66 001 671 496, Scentre Management Limited ABN 41 001 670 579 (as responsible entity of Scentre Group Trust 1 ABN: 55 191 750 378), RE1 Limited ABN 80 145 743 862 (as responsible entity of Scentre Group Trust 2 ABN 66 744 282 872) and RE2 Limited ABN 41 145 744 065 (as responsible entity of Scentre Group Trust 3 ABN 11 517 229 138) and their respective controlled entities, and the owners of the Australian and New Zealand Shopping Centres managed by members of Scentre Group (referred to in these terms and conditions as Westfield Shopping Centres).

Westfield online privacy statement

As at 3 March 2024

Westfield online was a marketplace which promoted, offered and sold products supplied by third party retailers. As of 5 March 2024, Scentre Group discontinued the Westfield Online marketplace.

The personal information collected and securely stored prior to the discontinuance included name, email address, nominated delivery address, billing address, payment details (for example credit card details), mobile phone number and Westfield membership details. Other information collected about devices included IP addresses and browsing history. This information was used and disclosed by Scentre Group to:

• communicate, process and fulfil orders;
• market to, and communicate products or services that may be of interest; and
• communicate with regarding offers or incentives that We think may be of interest.

Post discontinuance, the personal information held will only be handled for actual or anticipated warranty claims purposes. If You have any questions about Westfield online or would like further information about the handling of your personal information, please contact us at [email protected].

We acknowledge the Traditional Owners and communities of the lands on which our business operates. We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present.

Scentre Group operates its Westfield Living Centre portfolio with a responsible business mindset across the four pillars of community, people, environment and economic performance. More information can be found in our 2023 Responsible Business Report.

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