To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Calm room

Our calm room is a safe and private sensory-based resource, providing children and adults living with sensory processing differences the opportunity to relax in a less stimulating environment. Located behind the travellator going up to the Green Car Park, please visit the concierge desk or call concierge on (03) 9704 6666 for more information and how to access.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please contact concierge to book your mobility equipment in advance to guarantee availability.

For your convenience, you will find the the best disabled parking at the following carparks;

• Coles Orange Carpark
• ANZ Undercover Blue Carpark
• Village Rooftop Green Carpark
• Basement Red Carpark

To find the best parking for mobility-impaired customers please contact our concierge team to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

All of our restrooms have a wheelchair accessible toilet, view our centre map for the specific locations.

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from the Concierge Desk.