Meet Jennifer Lin and Chenxi Lei, two expert clinical audiologists from Audika.

They’ve shared their insights about proactive hearing health, the services they offer and what they love most about helping people appreciate and sometimes rediscover the joy of hearing.

Jennifer, how did you get into this field and how long have you been working with Audika?
‘I have worked at Audika for a total of 5 years. I got into Audiology because I always knew I wanted to be in healthcare and make a positive difference in people’s lives. What drew me in was the opportunity to help others improve communication with their loved ones. Having someone close to me experiencing hearing difficulties, I understand how much can be missed and how difficult it is for a loved one to watch that happen. I think it’s such a privilege to be in a role where I can change people’s lives and improve their quality of life every day.’

Chenxi, can you tell us about a time Audika has made a real difference for a customer?
‘At Audika, our services make a real difference to our customers and there's many stories of that — one that stands out is a gentleman in his 70s who’d withdrawn socially because of his hearing loss. After we helped him, he came back weeks later beaming — he'd rejoined his community choir, was laughing with friends again, and even booked a holiday. It was like watching someone come back to life.’

Can you give us an overview of the different services Audika offers Chenxi, and which ones you're most involved with?
Audika provides different services including different types of hearing assessments, hearing counselling, Tinnitus management, and yearly review and ongoing support for our clients. Most recently, we've also added ear wax removal to our range of services - I'm involved with all the services I just mentioned.

Jennifer, can you tell us what is the favourite part of your job?
The favourite parts of my job are the relationships I get to build overtime with my clients and seeing the positive impact our work can have on someone's daily life. Whether it's as small as hearing their car indicator again, or bigger life-changing moments, these beautiful stories constantly remind me why I do what I do.

Which service do you think is the most underrated Jennifer, what are customers missing out on?
I think micro suction earwax removal is the most underrated service – this is when we use gentle suction, and a head worn light and microscope to remove earwax build up. It’s a safer way for most people and it’s often so convenient to be able to deal with a wax blockage and have your hearing tested in the same appointment, all in one place.

Chenxi, if someone is new to Audika, which service would you recommend they explore first and why?
For anyone new to Audika, I’d recommend starting with a comprehensive hearing test, which provides us with an audiogram. That then gives us a clear understanding of your hearing health and helps us tailor a care plan to your individual needs. We are here to guide our clients through any next steps if needed.

Book an appointment for your hearing check with your local audiology expert, on 1800 781 653 or online here >, at a time that suits you!

Find the full range of Audika products and services here >