Service

Accessibility

To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Concierge desk

Our friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers. The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please contact concierge to book your mobility equipment in advance to guarantee availability.

For your convenience, you will also find disabled parking near shopping centre entrances at Burwood Rd, Shaftesbury Rd and in the middle of each carpark level.

We offer complimentary parking to customers that hold a disability permit. Please register your disability permit at the concierge desk and a member of our friendly team will register you to receive the complimentary validation each time you shop.
Once registered, simply take your parking ticket to the concierge desk, and they will validate your ticket.

To find the best parking for mobility-impaired customers please contact our concierge team to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

All restrooms on each level have a wheelchair accessible toilet.

Burwood Concierge

Fri

9:30am6:00pm

Sat

9:00am6:00pm

Sun

10:00am6:00pm

Mon – Wed

9:30am6:00pm