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Connect Hearing: Gold service audiology

Connect Hearing, Level 1

We know how important having the right support and hearing solution is to each and every one of our clients during their hearing health journey. We also know how important it is to listen to and learn from client feedback so we can continuously grow and develop our services, hearing care solutions and ongoing support programs.

That’s why we chose to partner with reviews provider, Feefo, in 2021 and are proud to have won Gold in their most recent Trusted Service Awards.

So, why is receiving the right service so important?

Because let’s face it we all have a choice. Our clients have worked hard. They deserve to get what they need in a way it suits them and their lifestyle best. And it’s this choice that has seen 79% of Australians aged 60+ move on from brands that are no longer fulfilling or meaningful to them. And we intend to stay part of the 21% that remain loyal!

We know our clients have active lifestyles, are busy with family and friends and are usually on the go from one social event to another. They need products and services that a tailored to them and allow them to manage their hearing health while still staying connected and in control of the life they love.

Listening to truly understand what the client needs is key to great service. And Sydney based Audiologist, Chloe, knows just how important receiving the right care and service is to our clients.

“Providing personalised care that is unique to each of my clients is extremely important to me as I want every client to feel supported and empowered with the choices they make about their hearing health. These choices can ultimately improve their quality of life as well as their relationships so it is imperative that my clients are making an informed choice and feel supported along the way.”

“At Connect Hearing we really personalise our care and recommendations to suit everyone's individual needs and preferences. We spend a lot of time with our clients both face to face and on the phone to ensure they feel supported along their hearing health journey,” says Chloe.

It’s this personalised care that is at the core of what we do. Whether a client is looking to be fitted with a completely invisible device like Lyric or wants to be able to swim while wearing their latest Phonak Life hearing aid, our team will work with each and every client to choose a hearing solution that fits seamlessly into their lifestyle and budget.

And it doesn’t stop there. All Connect Hearing clients have access to:

  • Ongoing care and support for the life of their device
  • Free trials to ensure the suggested hearing solution is right for their lifestyle
  • Access to any of our 100+ clinics nationwide as well as our Melbourne based Teleaudiology team who are experts in remote support
  • Innovative hearing technology from leading manufacturers
  • Tailored hearing solutions that provide a holistic service approach that is unique to every client

Click here to read more:

Connect Hearing

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