The Tourist Refund Scheme (TRS) lets you claim a refund of the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) that you pay on certain goods you buy in Australia and then take out of Australia with you or in your checked luggage or carry-on bags.
Visit our TRS Service in our Concierge Suite on Level 6 to begin the TRS process and grab a QR Code to skip the queue once you arrive at an official TRS Facility. Please note: this service is only available to customers who spend over $300 in Westfield Sydney.
Who can get a refund?
TRS is open to all overseas visitors and Australian residents, except for operating air and sea crew.
What purchases are eligible for a refund?
Purchases are eligible for refunds if:
- they are purchased in the 60 days before you leave Australia
- your purchases from any single business total $300 (GST inclusive) or more. For example, if you bought items from one business - even on separate invoices - that together total $300, these items may be eligible for a tax refund under TRS
- you, the passenger, paid for the goods
- you have an original tax invoice for the goods
- you wear or carry the goods (unless they are liquids, gels or aerosols or oversized or bulky goods which the airline require to be checked in) as hand luggage aboard the aircraft or ship as you leave Australia, or check the goods in with your luggage after they have been verified by an officer at a Client Services counter.
Purchases are not eligible for refunds if they are:
- beer, spirits or tobacco products
- goods that did not have GST/WET paid on them (e.g. medicines, some foods)
- services (e.g., accommodation, vehicle hire, food, tours warranties, etc.)
- gift cards or vouchers
- items that have already been used (in part or in full) in Australia (e.g. food, perfume etc.). It’s ok to use cameras, iPhones, clothing, etc.
- do not accompany you on your flight or ship out of Australia.
Check your tax invoice; some tax invoices indicate if GST or WET has been applied to each item.
How do I make a claim?
You can make a claim for a tax refund by visiting the TRS facility in an international airport or the cruise liner terminal of some Australian seaports.
How much will I get?
On all of your eligible goods, you will be refunded:
- the total GST (the price you paid divided by 11), and/or
- the total WET (14.5% of the price you paid for the wine)
Refunds to a credit card or to an Australian bank account will generally be paid within 60 days. Refunds by cheque can take up to two months.
What do I need to bring to the TRS facility?
Bring your goods, original tax invoices, passport and boarding pass to the TRS facility.
If you have pre-entered your claim details using the TRS web or mobile app you must also present your TRS claim code to an officer at the TRS counter. For more information on the TRS claim code visit the Tourist Refund Scheme applications webpage.
A tax invoice has the word ‘tax invoice’ on it and shows the business name and Australian Business Number (ABN) of the retailer, the purchase price including the GST and/or WET paid, a description of the goods and the date you purchased the goods. For tax invoices over $1,000, the tax invoice must also show your name and address.
If you are unable to present some or all of your goods and/or tax invoices on request, or cannot provide evidence that an officer has sighted your goods, some or all of your claim may be rejected.
How long before I depart Australia should I go to the TRS facility?
You can make a claim up to 30 minutes prior to your flight’s scheduled departure time. To make sure you have enough time to make your TRS claim, you should complete your departure immigration clearance at least 90 minutes before the scheduled departure time of your flight. After you have passed through departure immigration, go to the TRS facility, where you can lodge your claim. TRS counters are staffed while outward flights are being processed at Sydney, Melbourne, Brisbane, Perth, Darwin, Adelaide, Cairns and Coolangatta international airports. To find the location of the TRS facility, check the website of the airport where you will depart from Australia.
At seaports, you can make a claim between one and four hours before your ship’s scheduled departure time. Claims can only be made at the last Australian port before departure for overseas, which may be a different port to where you boarded the ship. Make sure you have purchased the goods within 60 days of departing from the final port of departure for overseas. TRS facilities will be available at terminals in Sydney, Brisbane, Melbourne, Cairns, Darwin, Fremantle and Hobart.
When making a claim for a tax refund under the TRS, the Department of Immigration and Border Protection will collect and use your personal information to assess your eligibility for the TRS and to process your claim. The Department may share your personal information with:
- the Australian Taxation Office
- any of the retailers that gave you a tax invoice that you have shared with us as part of your TRS refund claim
- a contracted commercial agency who is facilitating your refund for you on our behalf
If you do not provide your personal information, the Department cannot assess your eligibility for the TRS or process your claim, meaning you will not receive a tax refund.
The Department will collect, use, store and disclose personal information in accordance with the Australian Privacy Principles in Schedule 1 of the Privacy Act 1988.