FAQs

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Free and easy returns

Westfield members get one free postal return per order* within 14 days of receipt as long as your items are eligible, unused with the original packaging and tags still attached.

Don't forget, customers can also return Westfield online orders to the click & collect desk at their preferred Westfield centre for free.

As a Westfield member, log into your account and follow the links to create a return per order.

4 simple steps

Generate return label via Auspost

Attach your pre-paid label

Fill out your returns slip

Post your items

Drop your parcel off to the closest post office

Log into your account and follow the links per order to access the Auspost return portal

Complete the return slip packed with your order

Attach your pre-paid label to the packaging, ensuring you remove any old labels

You can always return in-centre for free

Drop off your items to the click & collect desk at your preferred Westfield centre

Lost your return slip?

Download a new one below

Frequently asked questions

How do I return an item via Post?

To return any item(s) by post, please complete the return slip that was enclosed with your purchase order. Please ensure that this return slip is included in the parcel with the item(s) being returned. Please also make sure you are packing your returns in accordance with the Australia Post packing guidelines available here.

How long do I have to return my item(s)?

We offer a 14 day returns period for eligible returns. Returns are accepted within 14 days from the date you received your order by post, or the date you collected your order from a Westfield centre.  

I've lost my return slip, how do I get a new one?

If you have misplaced your return slip, please download a new one here. All postage returns must have a return slip included.

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