FAQs

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Free in-centre returns

You're welcome to return an item in person at your preferred Westfield centre for free. For instructions on exactly where to return, parking recommendations and opening hours, visit the your preferred centre website using the links below.
In-centre returns are always free. Westfield Plus members also receive one free postal return per order.

3 simple steps

Fill out your returns slip

Re-pack your order

Return in-centre

Complete the returns slip packed with your order

Please package up your order with the original packaging and tags still attached

Visit the Westfield Direct Service Desk at your preferred Westfield centre

For drop-off instructions, choose your centre below

You have 14 days from receipt to return your items, as long as they are unused, with the original packaging and tags still attached. Please repackage your items, and review our returns policy to make sure your items are eligible.

Lost your return slip?

Download a new one below

Frequently asked questions

How do I return an item to a Westfield centre?

Eligible returns can be returned to the Westfield Direct Service Desk at any Westfield centre. Orders do not need to be returned to the centre you originally Click & Collected from. 

When returning your order to a Westfield centre, please have your 'Order Received' email with you for proof of purchase.  

How long do I have to return my item(s)? 

We offer a 14 day returns period for eligible returns. Returns are accepted within 14 days from the date you received your order by post, or the date you collected your order from a Westfield centre.  

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