Returns made simple

Thank you for shopping with Westfield Direct. You can return any item within 14 days of receipt as long as your items are eligible, unused with the original packaging and tags still attached.​
In-centre returns are always free. Westfield Plus members also receive one free postal return per order*.
*Customers must be a member at the time of purchase to be eligible for the free postal return

Ways to return

Return your items to any Westfield centre for free

Return via Australia Post for $12.95

Westfield Plus members get one free postal return per order

Frequently asked questions

How do I return an item via Post?

To return any item(s) by post, please complete the return slip that was enclosed with your purchase order. Please ensure that this return slip is included in the parcel with the item(s) being returned. Please also make sure you are packing your returns in accordance with the Australia Post packing guidelines available here.

How do I return an item to a Westfield centre?

Eligible items can be returned to the Westfield Direct Service Desk at any Westfield centre. Orders do not need to be returned to the centre you originally Click & Collected from. 


When returning your order to a Westfield centre, please have your 'Order Received' email with you for proof of purchase.  

How long do I have to return my items?

We offer a 14 day returns period for eligible returns. Returns are accepted within 14 days from the date you received your order by post, or the date you collected your order from a Westfield centre.  

Lost your return slip?

Download a new one below