Returns made simple

Thank you for shopping with Westfield online. You can return any item within 14 days of receipt as long as your items are eligible, unused with the original packaging and tags still attached.​
In-centre returns are always free, customers also receive one free postal return per order.

Ways to return

Westfield members get one free postal return per order

Return your items to any Westfield centre for free

Purchase a returns label via Australia Post

Frequently asked questions

How do I return an item via Post?

To return any item(s) by post, please complete the return slip that was enclosed with your purchase order. Please ensure that this return slip is included in the parcel with the item(s) being returned. Please also make sure you are packing your returns in accordance with the Australia Post packing guidelines available here.

How do I return an item to a Westfield centre?

Eligible items can be returned to the Westfield click & collect service desk. Orders do not need to be returned to the centre you originally click & collected from. 

When returning your order to a Westfield centre, please have your 'Order Received' email with you for proof of purchase.  

How long do I have to return my items?

We offer a 14 day returns period for eligible returns. Returns are accepted within 14 days from the date you received your order by post, or the date you collected your order from a Westfield centre.  

Lost your return slip?

Download a new one below