Click & Collect

Place a Click & Collect order with Westfield Direct and pick up your order from your preferred Westfield centre. Westfield Plus members also earn rewards when you Click & Collect.

We make it easy

Convenient pick up

Free every time

We'll let you know

Shop online and pickup from your preferred Westfield centre

Click & Collect is a free service for all customers

Once your order is ready to collect, we will let you know by email

Frequently asked questions

Where do I collect my order?

You can collect your order from the designated Westfield Direct Service Desk at every Westfield centre in Australia. See the list of locations here. 

Can someone else pick up my order?

Yes, If you would like someone to collect the order on your behalf, ensure that whoever is collecting the order has a copy of the order confirmation email and their photo ID. We may contact you via phone to confirm before releasing the item to the nominated person.

What happens if I don't pick up my order?

We will hold your Click & Collect order for 10 days. If you are unable to collect the item after 10 days, the order will be cancelled and you will be refunded.

Earn reward credit when you Click & Collect as a Westfield Plus member

Westfield Plus members get a 10% reward credit on Click & Collect orders. Not a member? Join for free today.