Your wellbeing is our priority

Westfield Living Centres are open and trading.  

We recommend visiting your local centre website for the most up-to-date retailer information and opening hours as these will vary for each state and territory.   


When it comes to the health and wellbeing of our customers, retail partners and people, we follow the advice of the Australian and New Zealand health authorities.

    An important update about our Queensland centres

    The Queensland Government strongly encourages all individuals to wear a face mask when visiting a Queensland shopping centre, especially when entering, exiting or moving through areas where people are gathered. 


    In line with Queensland Government restrictions, we also encourage customers to follow the one person per two square metre rule while in-centre


    To encourage customers to follow the advice of health authorities, we have signage displayed throughout the centre, and our centre and security personnel are on hand to remind customers of current restrictions.


    If you have COVID-19 symptoms no matter how mild, health advice is that you should be tested. You should not visit a Westfield centre if you are feeling unwell.


    We will continue to follow government and health advice as we have done throughout the pandemic. Customers are reminded to follow COVID-safe protocols when visiting.


    For more information on current Queensland Government restrictions, we encourage customers to visit: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status

      Greater Sydney

      From 12.00am on Sunday 3 January, the NSW Government requires all individuals to wear a face mask when visiting a shopping centre in Greater Sydney (including Wollongong, Central Coast and the Blue Mountains), unless an exception applies. Children under 12 are exempt but are encouraged to wear masks where practical.


      We expect our employees, contractors, retail partners and customers to follow the advice of health authorities at all times, including the requirement to wear a face mask when working in or visiting our Greater Sydney centres.


      In line with NSW Government restrictions, we encourage customers to follow the one person per square metre rule while in-centre.

      To encourage customers to follow the advice of health authorities, we have signage displayed throughout the centre, and our centre and security personnel are on hand to remind customers of current restrictions.

        Information on Victorian centres

        Before visiting us, we encourage all customers please visit their local Westfield centre website for more information on centre and individual store trading hours. The Victorian Government requires all individuals to wear a face mask over the nose and mouth when indoors, unless an exception applies.  


        We expect our employees, contractors, retail partners and customers to follow the advice of health authorities at all times, including the requirement to wear a face mask, when working in or visiting our Victorian centres.  


        To encourage customers to follow the advice of health authorities, we are making PA announcements, have signage displayed throughout the centre, and our centre and security personnel are on hand to assist customers with current restrictions.  


        For more information on current Victorian Government restrictions, we encourage customers to visit: https://www.dhhs.vic.gov.au/coronavirus/updates

          Update to foodcourts in NSW, QLD, ACT, SA and WA

          Foodcourt seating in NSW, VIC, QLD, ACT, SA and WA has reopened, with physical distancing, capacity and hygiene measures in place.  


          Foodcourt seating in ACT will require customers to check-in with their contact details.


          In line with the most recent Government guidelines, customers in South Australia who visit the food court or any retail store in the centre, including cafés, restaurants or takeaway stores will be required to check in with their contact details via the QR codes provided on site

            Physical distancing when in our centres

            We recognise the critical importance of physical distancing. To help our customers maintain the recommended 1.5 metre physical distancing while in our centres, we have closed kids’ play areas in some states, are working with our retailers to provide appropriate space for customer queues and have implemented signage at gathering points, including at our vertical transport locations, entry/exits and car parks, for guidance around effective social distancing in these areas.   

             

            Our retailers are also expected to have signs that clearly display how many patrons they can accommodate in their space, given the restrictions.

              Cleaning and hygiene 

              We apply the highest standard of cleanliness and hygiene across our Westfield Centres. We have increased the routine cleaning of frequently-touched hard surfaces, including in car parks. We expect our retail partners to apply the same principles to their cleanliness and hygiene.   

               

              If a retail partner becomes aware of any confirmed cases of COVID-19 within their customer facing teams in our centres, they must contact their local Westfield centre management immediately. We would then work with our retail partner and the relevant health authority to support any required public communication and advice on deep cleaning.   

               

              We remind all customers to practice regular hand washing, use hand sanitiser and cover sneezes or coughs with your arm, not your hands. Single use hand sanitiser is available at the Concierge desks and other locations around our centres.   

               

              If you have COVID-19 symptoms no matter how mild, health advice is that you should be tested. You should not visit a Westfield centre if you are feeling unwell.

                Parking

                Westfield car parks are open. Controlled parking has started to be reinstated in all regions to ensure that our customers can access parking as quickly and as easily as possible when they visit. For updates on parking, please visit your local centre website.

                 

                Thank you for your support.

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