Your wellbeing is our priority

Westfield Living Centres are open and trading.  

We recommend visiting your local centre website for the most up-to-date retailer information and opening hours as these will vary for each state and territory.   


When it comes to the health and wellbeing of our customers, retail partners and people, we follow the advice of the Australian and New Zealand health authorities.

Important update regarding Fratelli Fresh at Westfield Sydney

NSW Health has advised that a COVID-19 case visited Fratelli Fresh at Westfield Sydney at the following times: 


  1. 1:15pm to 2:15pm on Tuesday 27 April 2021 


 We are in contact with NSW Health and are following their advice. 

 

Their advice is that anyone who attended this restaurant at the specified time is considered a casual contact and must immediately get tested and self-isolate until they receive a negative result. 

 

Please check the NSW Health website HERE for the latest advice and information or contact the Public Health Unit directly on (02) 9382 8333 if you have any further questions.

Important update regarding Event Cinemas at Westfield Bondi Junction  

NSW Health has advised a COVID case visited Event Cinemas at Westfield Bondi Junction at the following times: 


  1. Friday 30 April 2021, screening of, 'The Courier', between 6.00pm - 8.00pm 


Their advice is that anyone who attended this cinema at the specified time is considered a close contact and must immediately get tested and isolate until NSW Health provides further information. 


Please check the NSW Health website HERE for the latest advice and information or contact the Public Health Unit directly on (02) 9382 8333 if you have any further questions.

Changes at our Greater Sydney Centres (including Central Coast, Blue Mountains and Wollongong)

From Monday 10 May 2021, customers are not required to wear a mask when visiting us.


Masks are mandatory across Greater Sydney (including the Central Coast, Blue Mountains and Wollongong) in the following indoor settings:


  1. Entertainment facilities (including cinemas)
  2. Gaming areas in licensed premises
  3. Public and community transport.

Face masks are also mandatory for staff in retail premises, business premises and hospitality venues, except for those who do not deal with members of the public. 

 

In line with New South Wales Government restrictions, we encourage customers to follow the one person per two square metre rule while in-centre.  

 

To encourage customers to follow the advice of health authorities, we will have PA announcements, signage displayed throughout the centre, and our centre and security personnel are on hand to remind customers of current restrictions.  

 

If you have COVID-19 symptoms no matter how mild, health advice is that you should be tested. You should not visit a Westfield centre if you are feeling unwell.  

 

We will continue to follow government and health advice as we have done throughout the pandemic. Customers are reminded to follow COVID-safe protocols when visiting.  


For more information on current New South Wales Government restrictions, we encourage customers to visit: https://www.nsw.gov.au/covid-19/latest-news-and-updates

An important update for Western Australian centres

From midnight (12:00AM) on Saturday 8 May 2021, restrictions will ease in Perth with face masks no longer required when visiting a Perth shopping centre.

 

In line with Western Australian Government restrictions, we encourage customers to follow the one person per two square metre rule at applicable retail outlets while in-centre.   

 

If you have COVID-19 symptoms, no matter how mild, health advice is that you should be tested. You should not visit a Westfield centre if you are feeling unwell. 


We will continue to follow government and health advice as we have done throughout the pandemic. Customers are reminded to follow COVID-safe protocols when visiting.  


We recommend visiting your local centre website for the most up-to-date information and opening hours, as these will vary.   


For more information on current Western Australian Government restrictions, we encourage customers to visit:  https://www.wa.gov.au/organisation/department-of-the-premier-and-cabinet/covid-19-coronavirus-latest-updates

An important update for our Queensland centres

From 6am AEST Thursday 15 April 2021, restrictions will ease in Greater Brisbane.


The Queensland Government strongly encourages all individuals to wear a face mask when visiting a Queensland shopping centre, unless an exception applies.


In line with Queensland Government restrictions, we encourage customers to follow the one person per two square metre rule while in centre.  


To encourage customers to follow the advice of health authorities, we have signage displayed throughout the centre, and our centre and security personnel are on hand to remind customers of current restrictions.  


If you have COVID-19 symptoms no matter how mild, health advice is that you should be tested. You should not visit a Westfield centre if you are feeling unwell.

  

We will continue to follow government and health advice as we have done throughout the pandemic. Customers are reminded to follow COVID-safe protocols when visiting. 


We recommend visiting your local centre website for the most up-to-date information and opening hours, as these will vary.  


For more information on current Queensland Government restrictions, we encourage customers to visit: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status  

An important update for our Victorian centres

The Victorian Government no longer requires individuals to wear a face mask over the nose and mouth in retail environments. In line with Victorian Government advice, we still encourage customers to follow the one person per 2 square metres density quotient (DQ) rule while in-centre. 


To encourage customers to follow the advice of health authorities, we have signage displayed throughout the centre, and our centre and security personnel are on hand to assist customers with current restrictions. 


We recommend visiting your local centre website for the most up-to-date information and opening hours, as these will vary.   


For more information on current Victorian Government restrictions, we encourage customers to visit: https://www.dhhs.vic.gov.au/coronavirus/updates 

Update to food courts in NSW, VIC, ACT, QLD, WA and SA

Food court seating in NSW, VIC, ACT, WA, SA, and QLD is open, with physical distancing, capacity and hygiene measures in place.    

 

Food court seating in SA, ACT and WA will require customers to check-in with their contact details.   

 

In line with new restrictions for the Greater Sydney region: 

 

  1. Drinking while standing up at indoor venues will not be allowed 

  2. Masks will be compulsory for front-of-house hospitality staff but not required while seated in a hospitality venue when eating or drinking 

Physical distancing when in our centres

We recognise the critical importance of physical distancing. To help our customers maintain the recommended physical distancing while in our centres, we have closed kids’ play areas in some states, are working with our retailers to provide appropriate space for customer queues and have implemented signage at gathering points, including at our vertical transport locations, entry/exits and car parks, for guidance around effective social distancing in these areas.   

 

Our retailers are also expected to have signs that clearly display how many patrons they can accommodate in their space, given the restrictions.

Cleaning and hygiene 

We apply the highest standard of cleanliness and hygiene across our Westfield Centres. We have increased the routine cleaning of frequently-touched hard surfaces, including in car parks. We expect our retail partners to apply the same principles to their cleanliness and hygiene.   

 

If a retail partner becomes aware of any confirmed cases of COVID-19 within their customer facing teams in our centres, they must contact their local Westfield centre management immediately. We would then work with our retail partner and the relevant health authority to support any required public communication and advice on deep cleaning.   

 

We remind all customers to practice regular hand washing, use hand sanitiser and cover sneezes or coughs with your arm, not your hands. Single use hand sanitiser is available at the Concierge desks and other locations around our centres.   

 

If you have COVID-19 symptoms no matter how mild, health advice is that you should be tested. You should not visit a Westfield centre if you are feeling unwell.

Parking

Westfield car parks are open. Controlled parking has started to be reinstated in all regions to ensure that our customers can access parking as quickly and as easily as possible when they visit. For updates on parking, please visit your local centre website.

 

Thank you for your support.

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