Your wellbeing is our priority

Westfield Living Centres are open and trading.  

We recommend visiting your local centre website for the most up-to-date retailer information and opening hours as these will vary for each state and territory.   


When it comes to the health and wellbeing of our customers, retail partners and people, we follow the advice of the Australian and New Zealand health authorities.


An important update for our customers

Some Westfield centres have been included on the COVID-19 case locations. We would encourage customers to visit the relevant health authority for detailed times, locations, and further actions. Please select your state below for more information.

Please select your state to view current measures and advice for your local centre:

Physical distancing when in our centres

We recognise the critical importance of physical distancing. To help our customers maintain the recommended physical distancing while in our centres, we have closed kids’ play areas in some states, are working with our retailers to provide appropriate space for customer queues and have implemented signage at gathering points, including at our vertical transport locations, entry/exits and car parks, for guidance around effective social distancing in these areas.   

 

Our retailers are also expected to have signs that clearly display how many patrons they can accommodate in their space, given the restrictions.

Cleaning and hygiene 

We apply the highest standard of cleanliness and hygiene across our Westfield Centres. We have increased the routine cleaning of frequently-touched hard surfaces, including in car parks. We expect our retail partners to apply the same principles to their cleanliness and hygiene.   

 

If a retail partner becomes aware of any confirmed cases of COVID-19 within their customer facing teams in our centres, they must contact their local Westfield centre management immediately. We would then work with our retail partner and the relevant health authority to support any required public communication and advice on deep cleaning.   

 

We remind all customers to practice regular hand washing, use hand sanitiser and cover sneezes or coughs with your arm, not your hands. Single use hand sanitiser is available at the Concierge desks and other locations around our centres.   

 

If you have COVID-19 symptoms no matter how mild, health advice is that you should be tested. You should not visit a Westfield centre if you are feeling unwell.

Current health advice: New South Wales

An important update for our Westfield Kotara customers


In line with new restrictions from the New South Wales Government, from 5.00pm on Thursday 5 August, only essential businesses in the Hunter region remain open.  


Supermarkets, grocery stores, bakeries, butchers, fishmongers and fruit and vegetable stores can open. Bottle shops, financial institutions, post offices, news agencies and pharmacies can also open.  


Pubs, bars, restaurants, cafés and food court retailers can also remain open, serving takeaway and home delivery only.  


Non-essential retail will temporarily close as well as cinemas and gyms. Beauty and personal services will also temporarily close including nail salons, tattoo parlours, spa and massage parlours, hairdressers and barbers. Food court seating areas, concierge desks, valet and both indoor and outdoor play areas will close during this period.  


For more information on current New South Wales Government restrictions, we encourage customers to visit: https://www.nsw.gov.au/covid-19


An important update for our Greater Sydney customers


In line with restrictions from the New South Wales Government, from 6pm on Saturday 26 June 2021, only essential businesses in Greater Sydney remain open.


The safety and wellbeing of our customers, retail partners, people and service providers continues to be our priority.


We continue to follow the latest health and government advice, promptly implementing the required operational changes across our Westfield centres in Greater Sydney.


Westfield Living Centres remain open for retailers who can trade including click and collect and takeaway services.


Customers planning their visit are encouraged to visit our Westfield centre websites and phone ahead to specific retailers to confirm opening hours and click and collect options.


We thank our customers for their patience during this period and for adhering to all COVID Safe requirements when you visit us including QR check-in.


We recommend visiting your local centre website for the most up-to-date retailer information and opening hours as these will vary for each centre.


For more information on current New South Wales Government restrictions, we encourage customers to visit: https://www.nsw.gov.au/covid-19


Mandatory face masks


In line with new government restrictions, face masks must be worn when visiting our centres and our retailers.  


To encourage customers to follow the advice of health authorities, we have PA announcements and signage in place, and in addition to our centre and security personnel on hand to remind customers of current restrictions. 


A reminder to check-in when visiting us


We encourage customers to check-in using one of the many QR Codes when visiting any of our NSW Westfield Living Centres. The QR Codes are conveniently located in close proximity to entrances and our vertical transport locations across our centres. If you require assistance, please see the team at our Concierge Desks who can assist you. 

Case locations: New South Wales

An important notice for our Westfield Tuggerah, Westfield Kotara, Westfield Burwood, Westfield Eastgardens, Westfield Hurstville and Westfield Parramatta customers

Westfield Tuggerah, Westfield Kotara, Westfield Burwood, Westfield Eastgardens, Westfield Hurstville and Westfield Parramatta have been included on the COVID-19 case locations list in NSW. 


We would encourage customers to visit the NSW Health website for detailed times, locations, and further actions.

Food court guidance: New South Wales

In line with government restrictions, food court seating in NSW is temporarily closed.    

Current health advice: Australian Capital Territory

An important update for our ACT customers


In line with new restrictions from the ACT Government, from 5.00pm on Thursday 12 August, only essential businesses in ACT remain open.  


Supermarkets, grocery stores, bakeries, butchers, fishmongers and fruit and vegetable stores can open. Bottle shops, financial institutions, post offices, news agencies and pharmacies can also open. 


Pubs, bars, restaurants, cafés and food court retailers can also remain open, serving takeaway and home delivery only.  


Non-essential retail will temporarily close as well as cinemas and gyms. Beauty and personal services will also temporarily close including nail salons, tattoo parlours, spa and massage parlours, hairdressers and barbers. Food court seating areas, concierge desks, valet and both indoor and outdoor play areas will close during this period.  


In line with government restrictions, face masks must be worn when visiting us and while in-centre, please be sure to observe social distancing and practice good hygiene. For more information on current ACT restrictions, we encourage customers to visit: https://www.covid19.act.gov.au/home


Mandatory face masks


The Victorian Government requires all individuals to wear a face mask when outside the home unless an exception applies.


We expect our employees, contractors, retail partners and customers to follow the advice of health authorities at all times, including the requirement to wear a face mask, when working in or visiting our Victorian centres.


To encourage customers to follow the advice of health authorities, we have signage displayed throughout the centre, and our centre and security personnel are on hand to assist customers with current restrictions.


We recommend visiting your local centre website for the most up-to-date information and opening hours, as these will vary.  


A reminder to check-in when visiting us


We encourage customers to check in using one of the many QR Codes when visiting any of our Victorian Westfield Living Centres. The QR Codes are conveniently located in close proximity to entrances, amenities, hygiene stations and our vertical transport locations across our centres. If you require assistance, please see the team at our Concierge Desk who can assist you.

Case locations: ACTAn important update for our Westfield Belconnen customers

Westfield Belconnen has been included on the COVID-19 case locations list in ACT.

We would encourage customers to visit https://www.covid19.act.gov.au/home for detailed times, locations, and further actions.

Food court guidance: ACT

In line with government restrictions, food court seating in ACT is temporarily closed.  

Current health advice: Victoria

An important update for our Victorian customers


In line with restrictions from the Victorian Government, only essential businesses continue to remain open in Metropolitan Melbourne and from 11:59pm on Sunday 19 September 2021, only essential businesses also remain open in Geelong. 


Supermarkets, grocery stores, bakeries, butchers, fishmongers and fruit and vegetable stores can open. Bottle shops, financial institutions, post offices, news agencies and pharmacies can also open.


Pubs, bars, restaurants, cafés and food court retailers can also remain open, serving takeaway and home delivery only.


Non-essential retail will temporarily close as well as cinemas and gyms. Beauty and personal services will also temporarily close including nail salons, tattoo parlours, spa and massage parlours, hairdressers and barbers.


Food court seating areas, concierge desks, valet and both indoor and outdoor play areas will close during this period.


For more information on current Victorian Government restrictions, we encourage customers to visit: https://www.coronavirus.vic.gov.au/


Mandatory face masks


The Victorian Government requires all individuals to wear a face mask when outside the home unless an exception applies.


We expect our employees, contractors, retail partners and customers to follow the advice of health authorities at all times, including the requirement to wear a face mask, when working in or visiting our Victorian centres.


To encourage customers to follow the advice of health authorities, we have signage displayed throughout the centre, and our centre and security personnel are on hand to assist customers with current restrictions.


We recommend visiting your local centre website for the most up-to-date information and opening hours, as these will vary.  


A reminder to check-in when visiting us


We encourage customers to check in using one of the many QR Codes when visiting any of our Victorian Westfield Living Centres. The QR Codes are conveniently located in close proximity to entrances, amenities, hygiene stations and our vertical transport locations across our centres. If you require assistance, please see the team at our Concierge Desk who can assist you.

Case locations: VictoriaAn important update for our Westfield Plenty Valley, Westfield Airport West, Westfield Fountain Gate, and Westfield Southland customers

Westfield Plenty Valley, Westfield Airport West, Westfield Fountain Gate and Westfield Southland have been included on the COVID-19 case locations list in Victoria.


We would encourage customers to visit https://www.coronavirus.vic.gov.au/ for detailed times, locations, and further actions.

Food court guidance: Victoria

In line with government restrictions, food court seating in Metropolitan Melbourne is temporarily closed.

Current health advice: Queensland

An important update for our Queensland customers


COVID-Safe measures have eased in Queensland and retail is open. 


In line with government restrictions, face masks must be still worn when visiting our centres and our retailers. 


To encourage customers to follow the advice of health authorities, we have PA announcements and signage in place, and in addition to our centre and security personnel on hand to remind customers of current restrictions. 


For more information on current Queensland Government restrictions, we encourage customers to visit: https://www.covid19.qld.gov.au.  


A reminder to check-in when visiting us


Customers are required to check-in using one of the many QR Codes when visiting any of our QLD Westfield Living Centres. If you require assistance, please see the team at our Concierge Desk who can assist you. 


For more information on current Queensland Government restrictions, we encourage customers to visit: https://www.covid19.qld.gov.au

Case locations: QueenslandAn important update for our Westfield Garden City customers

Westfield Garden City has been included on the COVID-19 case locations list in QLD. 


We would encourage customers to visit https://www.covid19.qld.gov.au for detailed times, locations, and further actions.

Food court guidance: Queensland

Food Courts in QLD are open with limited seating and customers are required to check in with their contact details

Current health advice: Western Australia

From 12:01am on Saturday 3 July 2021, COVID-Safe measures have eased in Perth and retail is open.


For more information on current Western Australia Government restrictions, we encourage customers to visit: https://www.wa.gov.au/government/covid-19-coronavirus


A reminder to check-in when visiting us


We encourage customers to check-in using one of the many QR Codes when visiting any of our WA Westfield Food Courts. If you require assistance, please see the team at our Concierge Desk who can assist you.

Food court guidance: Western Australia

Food Courts in WA are open and customers are required to check in with their contact details.

Current health advice: South Australia   

An important update for our South Australian customers  

From 12:01am on Wednesday 28 July 2021, COVID-Safe measures have eased in Adelaide and retail is open.


For more information on current South Australian Government restrictions, we encourage customers to visit: https://www.covid-19.sa.gov.au/restrictions-and-responsibilities/activities-and-gatherings/current-activity-restrictions


A reminder to check-in when visiting us  


We encourage customers to check-in using one of the many QR Codes when visiting any of our SA Westfield Food Courts. If you require assistance, please see one of our security or cleaning team members located in the Food Court who can assist you.    

Food court guidance: South Australia

Restaurants and cafés are open, serving food and drinks to seated customers both indoors and outdoors. Eat-in as well as takeaway and delivery options are available. Walk-ins are accepted, however booking in advance is recommended. Food courts are open, with limited seating. 

Find your centre:

Latest government updates

Supermarket and Pharmacy COVID-19 updates