We understand the ongoing community concern about the Coronavirus (COVID-19). We want to let you know the precautions and actions our team is taking to prioritise your wellbeing in our centres, which are regarded as essential services in the community.
Focused on delivering for our customers and retail partners
In line with current Australian Government advice, cinemas, gyms and indoor sporting venues, as well as pubs, entertainment venues and night clubs in our Westfield centres are closed.
Beauty, massage, tanning, nail and waxing salons, tattoo parlours and spas will close. Hairdressers and barber shops will remain open, with the provision that the ‘one person per four square metre’ rule applies in the premises. Please check individual store hours before visiting for the most up-to-date information.
Our food court retailers are permitted to operate takeaway and delivery services for our customers, however food court seating areas are now closed, and we ask that our customers respect these cordoned-off areas as dining in is not permitted. Some of our other restaurant and café retailers are also providing takeaway, if they can. When taking away, customers must practice social / physical distancing, and there must be no gathering around takeaway venues.
We have now introduced Westfield Direct, a new Click & Collect takeaway food service that enables you to order online from your local centre’s restaurants and cafés and pick-up via a designated contactless drive-through location. For more information, visit: direct.westfield.com.au.
Social / physical distancing when in our centres
We recognise the critical importance of social distancing at this time. We ask you to adhere to current Government restrictions, which limits gatherings to two people in public spaces.
Our retailers are expected to have signs that clearly display how many patrons they can accommodate in their space, given the restrictions. To help our customers maintain the recommended social distancing while in our centres, we are making regular PA announcements, have closed kids’ play areas and food court seating areas, are working with our retailers to provide appropriate space for customer queues outside supermarkets and are displaying government health advice across our screen network.
Westfield car parks are open, with customers and retailers receiving complimentary parking at all centres, with the exception of Westfield Sydney. Customers and retailers can drive straight out the exit, with boom gates being removed.
Cleaning and hygiene
We apply the highest standard of cleanliness and hygiene across our Westfield Centres. We have increased the routine cleaning of frequently touched hard surfaces, including in car parks. We expect our retail partners to apply the same principles to their cleanliness and hygiene.
If a retail partner becomes aware of any confirmed cases of COVID-19 within their customer facing teams in our centres, they must contact their local Westfield centre management immediately. We would then work with our retail partner and the relevant health authority to support any required public communication and advice on deep cleaning.
We remind all customers to practice regular hand washing, use hand sanitiser and cover sneezes or coughs with your arm, not your hands. Single use hand sanitiser is available at the Concierge desks and other locations around our centres.
If you have flu-like symptoms, you should seek your doctor’s advice. If you have returned from overseas effective 16 March 2020, you are required to self-isolate. You should not visit a Westfield centre during this period.
Following the advice of health authorities
When it comes to the health and wellbeing of our customers, retail partners and people, we follow the advice of the Australian and New Zealand health authorities.
We have shared regular updates with our people and other stakeholders to ensure they are aware of the latest travel advice and guidance on what to do if they have been in close contact with someone who has a confirmed case of COVID-19. In our centres and across our digital channels, we have provided guidance and advice for customers as well as signage focused on good hygiene practices. We will update these messages as needed on this page.
Thank you for your support.
Your wellbeing is our priority
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