Concierge Services

Our trained and friendly Concierge staff are happy to help you in relation to directions, retailer information, lost property, transport information and much more.

You will find our Concierge Desks located in-centre at:

- Ground level at the yellow car park entry, near the Fresh Food Market.
- Ground level near the Commonwealth Bank entrance.
- Ground level near David Jones.
- Level 1 near Big W

Or speak to a member of our Concierge Team during trading hours by telephoning (03) 9848 1699.

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At Westfield Doncaster, shopping is a pleasurable and relaxing experience for the whole family, with the availability of free strollers for hire from the Concierge Desk.

Parents Rooms
Our Parent's Rooms are equipped with change tables, private feeding rooms and microwave ovens. Both mums and dads are more than welcome.

Our parents rooms are situated in the following locations:
- Ground level near Coles
- Ground level between Myer and David Jones
- Level 1 near Safeway
- Level 1 near Big W
- Level 1 near the Food Court

For more information about any of these facilities, please contact the Concierge Desk on 03 9848 1699.

Kids Club
Make sure the kids don't miss out on all the fun these school holidays. Sign up to the Westfield We Rock! Kids Club, and get all the latest info about Westfield events for kids, awesome newsletters with cool competitions and special offers from all your favourite shops at Westfield Doncaster.

For mobility-impaired customers, we offer complimentary wheelchairs and power shoppers for up to three hours. The wheelchairs and power shoppers are in high demand and are therefore subject to availability. For your convenience, you will also find disabled parking near the main entrances.

For more information, please contact the Concierge Desk on 03 9848 1699.