ONLINE RETURNS POLICY
At Via La Moda we pride ourselves on our quality and our customer service. We want you to enjoy your online shopping experience and be excited by your purchases. If you are unhappy with anything you have bought from our website, we will gladly exchange it for something else or give you your money back, provided you let us know within 7 days of purchase.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition with the original price label attached. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit, therefore we advise you take out shipment registration of insurance with your postal carrier. Via La Moda will not be responsible for parcels lost or damaged in transit if you choose not to insure.
If you change your mind…
Please let us know by emailing sales@vialamoda.com.au within 7 days of purchase. Our customer service representative will email you with a returns authorisation number (RA). Please quote your RA number and return the goods in their original condition with your receipt to:
Via La Moda Web Returns
3171 Surfers Paradise Blv’d
Surfers Paradise 4217 Qld
Please note that your receipt can be an invoice, bank statement or email confirmation from Via La Moda.
If you find a fault…
Please let us know by emailing sales@vialamoda.com.au within 12 months of purchase. Our policy is to repair the article first. Should this not be possible, you can choose between an exchange (if we still have the same item in stock), refund or credit. Our customer service representative will email you with a returns authorisation number (RA). Please quote your RA number and return the goods with your receipt to:
Via La Moda Web Returns
3171 Surfers Paradise Blv’d
Surfers Paradise 4217 Qld
Upon receipt of the goods, Via La Moda will refund the postage back to the credit card that was used to make the original purchase and then send the goods back to you.
Articles for repair are usually sent back to the factory which produced them to ensure the highest standards are maintained. As these factories are overseas, the process can take up to 8 weeks until we receive the repaired articles back.
Returns to store
You can return product for 'change of mind' reasons to any Via La Moda store within 14 days of purchase. Please bring your web receipt and the credit card you used when you ordered. Faulty goods should be returned within a reasonable time frame. You can contact us Monday to Friday 9.00 am - 5.00pm (Australian EST) on +61 7 5526 8820 or email us at sales@vialamoda.com.au
vialamoda.com.au (the ”website”) is owned and operated by Via La Moda Pty Ltd ABN 73 100 602 417 (Via La Moda) on the World Wide Web.
The material on this website is copyright © 2008 Via La Moda Pty Ltd.
You agree that access to and use of this website are subject to the following Terms and Conditions together with the Via La Moda Privacy Statement, Terms and Conditions of purchase (where applicable) and other customer service policies on this website. By entering this website you agree to be bound by these Terms and Conditions and policies and any other notices accepted by you on this website. By continuing to use this website you are agreeing to the Terms and Conditions contained in the website.
Applicable Law and Jurisdiction
Your use of this website is governed in all respects by the laws of the State of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland in relation to any legal proceeding directly or indirectly arising out or relating to this site (including but not limited to the purchase of Via La Moda products).
Review of Terms
These Terms and Conditions are subject to change from time to time, such changes to be effective upon posting on this website. Your continued use of the website after any such changes will indicate your acceptance of such changes.
1. Domestic deliveries - Free for all parcels within Australia.
All deliveries within Australia will arrive within 1-5* working days.
In Australia we use a courier or Australia Post for all parcels. They deliver between 9.00 am and 5.00 pm Monday to Friday.
If no-one is home they will leave a card to make an alternative time for delivery. All deliveries need to be signed for.
