Treehouse may exchange or give a credit note (valid for 6 months from issue date) for a change of mind purchase subject to several conditions:
• Goods must be returned within 14 days of purchase with original docket
• The product should be returned to us in its original condition, undamaged and unopened.
• Shipping and handling costs are not refundable.
• Refund will only be made on damaged or faulty goods.
How to exchange
If you believe you have met our return conditions you can exchange your purchase at any Treehouse store for free or send it back to the online store, subject to Store Manager’s approval. Customers will be responsible for the cost of sending it back to the online store.
If you would like a refund, please send it back to the online store as no refund will be processed in the store.
When mailing your purchase/s, please include your original receipt.
Address:
Treehouse Online
1/17 Barclay Street
Marrickville, NSW 2204
Telephone: 02 9519 6166
It is recommended that you (1) use a traceable delivery method for all returns and (2) either insure your delivery for safe return to Treehouse or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations you are responsible for loss or damage to the product during shipping.
Defective and damaged products
Goods are inspected before packing to ensure they are in excellent condition. Products are packaged carefully to ensure minimal chance of damage during transit. Depending on the fault, certain products may need to be returned to the manufacturer for inspection. Items will be replaced with the same item originally purchased.
If you receive a damaged or defective item please contact Treehouse within 7 days of receipt. Mail your purchase and original receipt to:
Treehouse Online
1/17 Barclay Street
Marrickville, NSW 2204
ABN: 27 085 860 788
REASONS FOR ORDER DELAYS
• Incorrect address
• Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If your order will be delayed for any reason Treehouse staff will contact you directly via phone and or email to advise of the delay
PRICES
Prices of products and services and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability.
Goods and Services (GST) and other taxes
Prices displayed on this website are inclusive of GST applied at the rate of 10%
You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this website.
RISK AND TITLE
Treehouse will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collect by postal or courier service. You should consider whether to obtain any suitable insurance.
LIMITATION OF LIABILITY
Treehouse will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorized access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Treehouse has been advised of the possibility of such damages.
Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability of Treehouse for any breach of such term, condition or warranty shall be limited, at the option of Treehouse to any one or more of the following:
1. If the breach relates to goods:
1. the replacement of the goods or supply of equivalent goods;
2. the repair of such goods;
3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
4. the payment of the cost of having the goods repaired; and
2. if the breach to relates to services:
1. the supplying of the services again; or
2. The payment of the cost of having the services supplied again.
DISCLAIMER
While the information contained in the website is believed to be accurate and current, it is provided by Treehouse in good faith on an "as is" basis. Treehouse, its' directors, officers or employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the website and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the website.
To the extent (if any) that the content of the website does not satisfy the laws of a country other than Australia, it is not directed to persons in those countries and they should not use the website.
Treehouse may at its absolute discretion amend the terms and conditions from time to time by posting the amended terms and conditions on the website and such will be effective as at that date. Should you not agree with such changes, you must terminate your membership of Treehouse by email notification to info@treehousekids.com.au.
The terms and conditions outlined here may be amended from time to time without notice to you and will apply to orders placed effective as at the date of amendment.
General
For further details regarding the use of data supplied by you, please refer to the Customer Privacy Notice. Treehouse shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on the Treehouse section.
All rights, including copyright, in this website are owned by or licensed to Pink Pomegranate Pty Ltd. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission in advance of Treehouse.
Every care has been taken in the preparation of the content. To the extent permitted by applicable law, and save as otherwise specified by us, Treehouse disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on the Treehouse section.
If you have any queries relating to the terms and conditions, please email at info@treehousekids.com.au
PRIVACY POLICY
Treehouse collects your personal information to fulfill your order and we do not pass names, addresses and other contact details to third parties
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing and delivery address, credit card number and expiration date. This allows us to process and fulfill your orders and to notify you of your order status. The information you volunteer regarding a gift recipient is used solely to fulfill gifts you choose to send to that person.
We collect aggregate information on customer traffic patterns and site usage to help us develop the design and layout of the store.
When you place orders or access your account information on www.teeehouse.net.au, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Treehouse does not sell, trade or rent your personal information to others.
In Summary
» We are committed to protecting your privacy.
» We use the information we collect on the site to make shopping at Treehouse possible and to enhance your overall shopping experience.
» We do not sell, trade or rent your personal information to others.
» If you never want to receive any announcements or special offers from us, please let us know.
If you have any queries relating to the terms and conditions, please email at info@treehousekids.com.au
Australia-wide orders
Treehouse delivers for a flat rate of $10. (Excludes all furniture items)
Allow three to fifteen business days for processing and delivery. Please note this is subject to destination and product availability.
FURNITURE: Furniture freight is calculated using your post code and the total weight of your furniture order. Furniture freight for NSW metro is $50 regardless of how many items or weight. Furniture is delivered using freight companies that specialise in Furniture. Treehouse staff will contact you to arrange delivery. Please feel free to call us on (02) 9519 6166 (during working hours) for any queries.
