All manufacturers offer a 12 month warranty. Should your Ted’s purchase need service under warranty you can bring it to any Ted’s Camera Store to facilitate the service under the terms of your Manufacturer’s warranty.

• 4 Day Exchange Guarantee
• Manufacturer's Warranty 
• Ted’s 2 Year Extended Warranty

14 Day Exchange Guarantee

If for any reason you are not happy with your hardware purchase, Ted´s Camera Stores offer a 14 day Exchange Guarantee. This allows you to return a hardware product you have purchased within 14 days and exchange it (at original purchase price) for any other hardware product in our range.

Goods must be returned in original condition with the packaging and receipt.
Offer excludes perishables (such as film, chemistry and inks), special orders, demo models & run-outs. Some professional products are excluded.

The purchased items can be sent back or taken to a Ted’s store to be exchanged. Return postage is not included.

You can also choose to return via post to:

387 City Rd
South Melbourne
Vic   3205

Ted's 14 day exchange guarantee is in addition to any statutory consumer rights.

Your use of this website is conditional upon your acceptance and compliance with our Online Ordering Terms and Conditions as set out below.

Ted’s Camera Stores reserves the right to amend the Online Ordering Terms and Conditions at any time without notice to the consumer. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Online Ordering Terms and Conditions, as so amended.

In the event of a query you can call 1800 186 895 or email web@teds.com.au.

Your Privacy

At Ted’s Camera Stores we value your privacy and under the Privacy Act 1988 and the National Privacy Policy, any personal information we collect will be kept securely. This statement is our commitment to you, the consumer, of your privacy and the information we collect and hold.

We do not require consumers to disclose any information about them in order to browse our website and only require minimal information in order to make a purchase.

We will treat personal information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, pass on, sell, rent, distribute, share or licence to any third parties any personal information that you may have provided to us, unless we have your prior express consent to do so.

Our order processing centre is not connected to the Internet and is not accessible in any way. Ted's Camera Store does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.

Payment

Prices of products, service, delivery and other charges displayed on this website are current at the time of issue, but are subject to change at any time. If stock is unavailable, a customer service representative will contact regarding this.

GST

GST (Goods and Services Tax) of 10% is inclusive in all our prices. All prices stated are in Australian dollars.

ABN: 82 006 282 088

Australia Post Person-to-Person

Ted's Camera Stores use Australia Post person-to-person Registered Mail delivery for all online sales. This ensures that the article is specifically signed for by the person named in the address.

The cost of delivery is a flat rate of $14.95.

Delivery Times: Standard Delivery Time is 3 to 5 Working Days

As Australia Post Person-to-Person requires a signature and proof of ID from the person named on the order, you will be asked to specify an address during business hours that delivery can be made to and signed for (this may be your work address). If you are not available at the time of delivery, a card will be left for you at that address asking you to contact Australia and arrange an alternative delivery or pick up of your order.

Note: Ted’s Camera Stores do not deliver to any other countries other than Australia.

Gift Voucher Only
If you are purchasing a Gift Voucher only online, there is a flat rate charge of $1.00 for delivery by post.