At Sambag we will happily exchange or refund you for items unsuitable where intention to return item has been emailed to online@sambag.com.au, no longer than 7 days after date of delivery. Before returning goods please send us an email to online@sambag.com.au describing the problem or reason for return. We will then email you with the return address. When approved, the item/s must then be forwarded to Sambag by registered mail.
Please allow at least 1-2 weeks from the date of return for either a refund to be processed, or your new stock to be sent out. In the event of a refund or exchange you, the customer, are responsible for the shipping and handling charges associated with returns (unless the product is deemed faulty). Sambag will not, however, charge any additional shipping on exchanges.
Full refunds are only available on Full Price items. Where a sale item has been purchased, customers are welcome to exchange but not refund this item. Exchange of sale goods – must only be in exchange for other sale items. All returned goods must be received first before Sambag can process/approve any exchanges or refunds.
Please note: Refunds and exchanges are not accepted on swimwear and jewellery due to health regulations.
Please also note that purchases online cannot be exchanged at any of our Sambag Boutiques. The Sambag Online Store is a separate entity to our Sambag Boutiques.
It is our Company Policy that under no circumstances are customers allowed onto our warehouse premises. For any exchanges or returns, product must be posted back to Head Office at the customer’s expense.
In the event of a faulty item, once the product has been received back at Head Office and deemed a manufacturers fault, and not attributable to wear and tear, we will refund the postage amount incurred if you include a receipt with the product.
Returns will only be accepted if the item is in perfect condition, fit for resale, and sent along with original email invoice. Any returns must be sent in new and unused condition – with all packaging, boxes and tags attached.
In these Terms and Conditions “we” and “us” mean Alindia Pty Ltd trading as Sambag ABN 69 890 689 554, the Website Owner, and “you” means you the customer or site visitor.
Please read the Terms and Conditions carefully before placing any orders on the Sambag Online Store.
These Terms and Conditions together with your order constitute the entire contract between us and you for the supply of products. No other Terms and Conditions will apply. The contract may not be altered unless agreed to by us in writing or via email.
From time to time we may change the Terms and Conditions on the Sambag Online store. Please make sure you have read our Terms and Conditions at the time of purchase.
Please direct all enquires for Online Purchases to online@sambag.com.au . Please allow at least 1-2 days for us to respond to your enquiry.
Sale Conditions
Our Guarantee
Prices
GST
Currency
Colours
Order Acceptance
Payment Information
Information on the website
Legal capacity to transact
Our liability
Credit card fraud
Force majeure
Governing law
Other terms
Sale Conditions
The range of products may vary from those available in our boutiques. If a product page is displaying the red “sold out online” circle, please contact our boutiques for alternate stock availability of the item you are interested in. If you wish to enquire about a style your have seen but cannot find online please email us at online@sambag.com.au and we will endeavour to respond to your style request as soon as possible.
Our Guarantee
Sambag strives on providing excellent customer service to all its customers, and we are determined to ensure you are happy and satisfied with your order. If you have any concerns or questions regarding your order please email online@sambag.com.au and we will try our best to rectify the situation for you as soon as possible.
Prices
Sambag always seeks to list products at competitive prices. Sambag reserves the right to change prices for products displayed on our online site at any time. The price payable for the Goods shall be THE price applicable on the date the Goods are confirmed as ordered. Advertised prices are in Australian Dollars and are all inclusive of GST. Sometimes typographical or human errors may occur, in which case we will try our best to quickly rectify, but we hold no responsibility for.
GST
On all Australian orders, Sambag Online prices are inclusive of the 10% GST charge on purchases.
Currency
All prices shown are in Australian Dollars.
Colours
Please note that colours of products will sometimes vary depending on the quality and make of the computer monitors they are being viewed on.
Order Acceptance
Once order placement has occurred, you are engaged in a contract that sees you unconditionally accept the prices and descriptions of the items you have ordered. Once an order has been placed with Sambag Online, you will receive an email confirmation of payment. This email does not promote acceptance of the order, it is simply a confirmation that we have received it.
Unless an order is cancelled by you - the buyer - order acceptance does not occur until Sambag has emailed you informing you that your order has been dispatched. Once this has occurred, the sale contract has concluded.
If we are unable to obtain authorisation for payment or in the case where we may suspect fraudulent use of credit card – we reserve the right not to accept your order. We also reserve the right to not accept your order if certain shipping restrictions apply for the area of delivery, or if the item ordered is out or stock or withdrawn from sale for any particular reason.
Payment Information
Payment can be made using Visa or MasterCard. Payment will be processed as soon as your order has been submitted. In the event that your order cannot be filled – a refund for the full purchase amount will be processed immediately.
By placing an order with Sambag you are confirming that the credit card you are using belongs to you. All credit card holders are subject to validation and authorisation checks by the card issuer. This is especially relevant for overseas orders.
Westfield uses Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to Westfield when placing an order through the Site. To check that you are in a secure area of the Site before sending personal data to Westfield, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.
While Westfield takes appropriate technical and organisational measures to safeguard the personal data that you provide to Westfield, no transmission over the internet can ever be guaranteed secure. Consequently, please note that Westfield cannot guarantee the security of any personal data that you transfer over the Internet to Westfield or its payment gateway.
If you are using a computer or terminal in a public location, Westfield recommends that you always log out and close the website browser when you complete an online session for your security. In addition Westfield recommends that you take the following security measures to enhance your online safety:
• Keep your account passwords private. Remember, anybody who knows your password may access your account.
• When creating a password, use at least 6 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. Westfield also recommends that you frequently change your password. You can do this by going to 'My Account' and clicking 'Change password',
• Avoid using the same password for multiple online accounts.
Westfield will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from westfield.com asking you to do so, please ignore it and do not respond.
The Australian Government has published additional information about protecting yourself in online transactions. This is available at http://www.staysmartonline.gov.au/ (this website is not provided by the Westfield Group).
Terms and Conditions of Website
Information on the website
SAMBAG aims to keep content as up-to-date and accurate as possible. Sambag makes no representation, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of the information contained in the website. Sambag does not accept responsibility for any errors, or omissions in the site contents. Although, SAMBAG will be pleased to correct any errors displayed on our web pages. SAMBAG reserves the right to change or discontinue any aspect or feature of this website. SAMBAG intends to use royalty-free material for the site and not to use any copyrighted material. If this occurs, we’ll remove it. SAMBAG does not accept any liability for any loss or damage suffered (directly or indirectly) by making use of the site’s information. Nor can we guarantee that pages will display correctly in all web browsers or that the website will be online at all times. We cannot accept responsibility for events publicised on our site and we advise anyone planning to attend at an event listed to recheck details. SAMBAG cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may happen when accessing this website. With any Links posted, the onus is on the visitor and SAMBAG is not responsible in any way for any of their contents.
Legal capacity to transact
If you are under the age eighteen (18) years you CANNOT place orders with Sambag. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should Sambag suffer any damage or other losses as a result of a transaction entered into by a minor, Sambag reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Sambag.
Our liability
We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any products supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the products(s) in question.
Credit card fraud
Whilst Westfield Online employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, Sambag will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an un-authorised manner.
Force majeure
Sambag shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Sambag, and Sambag shall be entitled to a reasonable extension of time for the performance of such obligations.
Governing law
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales Australia and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales Australia.
Other terms
Our website is provided in the state of New South Wales, Australia and conditions of use are subject to Australian law which governs this User Agreement. We do not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances beyond of our control.
For further information, about any of the information in this statement, please contact our management at the email address online@sambag.com.au
For orders under $200 - Shipping $15
For orders over $200 - Free shipping
Delivery Information
When estimating the delivery time of your goods please consider the following;
• Order processing will not commence until credit card authorisation and address verification has occurred.
• Orders which are placed after midday will not be downloaded into the system for processing until the next day. Therefore unless you place your order before 12pm, it will not be actioned until the following day.
• Please allow at least 1-2days handling time before your order is dispatched. Where possible we will try to process orders for shipment on the same day of purchase, but this will vary depending on the quantity of orders at any given time.
• In the case of incomplete delivery, shipping will only be charged for the first delivery.
• Orders which are placed over the Weekend or on a Public Holiday will not be processed until the next business day, at the earliest. Business days are Monday to Friday, excluding NSW Public Holidays.
• Please note when completing your order form to include a valid Street Number, Suburb, Post Code and Phone Number. Orders cannot be processed without this information, and Sambag will not be held responsible for any delays incurred because of this missing data. We are not able to deliver to PO Boxes
• Please be sure to provide an address that will be ATTENDED when delivery occurs. Sambag uses a courier service to deliver our products – but in the event of the shipping address being unattended, Sambag reserves the right to leave the parcel at the delivery address without requiring signature. In the best interest and safety of your order – please consider sending your parcel to a location that is occupied between the working hours of 9am-5pm Monday to Friday.
• If your order does not arrive more than two days after dispatch confirmation email is sent, please contact us at online@sambag.com.au
Tracking your order
Once you have received your dispatch confirmation email detailing your consignment note number, you can track your parcel online.
Toll Ipec Priority is used to send orders within Australia. If you would like to track your parcel please go tohttps://online.toll.com.au/trackandtrace/index.jsp and plug in your consignment note number.
