Please contact Rodeo Show for product warranty, please send an email to email@example.com
If you are not completely satisfied with your purchase we are happy to provide you with a refund, or exchange on full priced items only where:
- Goods are in original condition, with all tags still intact
- Goods have not have been worn, altered or washed
- Good are returned within 14 days of dispatch date for Australian customers and within 28 days of dispatch for International customers
- The original invoice and completed online returns form is provided
Please note we do not refund original postage charges or return postage charges, unless incorrect goods have been sent to you
When sending goods back to Rodeo Show please use a secure and traceable delivery service as Rodeo Show cannot accept responsibility for goods not received.
Items we exchange for you will be re-sent at our cost. Any subsequent exchanges will be at your cost.
There is no exchange or refund on sale items.
There is no exchange or refund on accessories.
We are happy to accept your online store exchange or refund in store
Return shipping must be prepaid and traceable method to ensure safe and documented delivery. Rodeo Show take no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
Rodeo Show will reimburse any reasonable document shipping charges for return of goods that have been deemed faulty.
References to rodeoshow in the Privacy Statement and Terms & Conditions below are references to rodeoshow Pty Ltd
(ABN 42 097 763 310).
This Privacy Statement applies to all personal information collected by rodeoshow via the internet, including without limitation, by way of the rodeoshow website located at www.rodeoshow.com
1.1. What rodeoshow collect
In order to provide our clients with the service they deserve rodeoshow collects the information that our clients give us. This may include personal information:
•automatically collected by our system relating to your visit to the website, such as your IP address;
•given to us by you when you fill in questionnaires, contact forms or other sections of the rodeoshow website or when you post or input information to the rodeoshow website; and
•about how you use the rodeoshow website.
Rodeoshow do not store credit card information on the site. All credit card transactions are handled offsite through ANZ E-GATE for maximum security.
We study our clients' and visitors' use of our website so we can improve our services and enhance your rodeoshow experience. When you register with rodeoshow, you give us your name and email address. rodeoshow does not collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register or exit this website.
1.2. How rodeoshow use the information you provide
If you give us your name and email address, we may contact you by email with special information about rodeoshow and our products. We only communicate with you by email if we have your permission. Otherwise, we use your information only to provide our clients with a better service experience and ensure that we, our partners and affiliates maintain and improve services to our clients. rodeoshow will not otherwise use or disclose any information about you without your consent, unless:
1.3. Will rodeoshow share your information with other entities?
rodeoshow does not sell or rent our client's names, addresses, email addresses or other personal information. In order to maintain our website and enhance our client communications, rodeoshow contracts with selected third parties. As necessary, your personal information may be shared with these third parties, solely for the purpose of assisting rodeoshow in these endeavours and subject to strict contractual confidentiality obligations. rodeoshow will not otherwise use or disclose any information about you without your consent, unless:
•the use or disclosure is for one of the purposes described in or otherwise permitted by this policy;
•the use or disclosure is required or permitted by law;
•we believe it necessary to provide you with a service which you have requested;
•we believe it necessary to protect the rights, property or personal safety of another person or rodeoshow; or
•the assets or operations of rodeoshow's business are transferred to third party.
If you do not provide requested information, rodeoshow may not be able to provide you with access.
rodeoshow will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure and to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. rodeoshow uses appropriate security measures to protect the information you give us. While we take stringent measures to protect our website and all information, you should be aware that no internet data transmission can be guaranteed to be 100% secure from access by unintended recipients. rodeoshow will not be responsible for events arising from unauthorized access to your personal information.
[Please note also that rodeoshow may use overseas facilities to process or back up its information. As a result, we may transfer your personal information to our overseas facilities for storage. However, this does not change any of our commitments to safeguard your privacy.]
1.5. About Cookies
1.6. Marketing and advertising
From time to time, rodeoshow may give you the choice as to whether or not you wish to participate in promotions, surveys and/or competitions. To take part in these activities, you will be directed to an appropriate mechanism to enable you to sign up. When you sign up you will receive additional information about the terms and conditions that apply to registration and the relevant surveys, competitions and/or promotions. Please read these carefully as such terms apply in addition to those set out in this policy and could provide you with important information about how personal information collected as part of those activities is dealt with.
1.7. Links to Other Websites
For all shipping within Australia we use Express Post satchels.
Shipping Cost: Free
Delivery to metropolitan areas will usually arrive within 24-48 hrs of dispatch. For regional areas delivery is generally between 2-5 days. Orders placed on a Saturday, Sunday or Public Holiday will be processed on the next working day.
Please note/ bulky garments may incur slightly higher postage charges.
Orders placed on a Saturday, Sunday or Public Holiday will be processed on the next working day.