R.M.Williams Refund & Exchanges Policy
R.M.Williams will refund a customers purchase when the merchandise is in original saleable condition and there is an original proof of purchase supplied within 30 days of the purchase. You can return items in person to any R.M.Williams owned retail store in Australia. To return items to customers service at Head Office you must request a returns form from mmarkoski@rmwilliams.com.au. The returns form must be completed and accompany the items when they are returned to head office.
R.M.Williams will offer an exchange or credit note for merchandise that is in original saleable condition and there is no proof of purchase. This exchange or credit note will only be provided for the current retail value of the merchandise and will not include shipping.
R.M.Williams does not refund merchandise that was originally purchased at a stockist, agent or other retailer.
R.M.Williams will send any allegedly faulty merchandise to our factory for assessment by our crafts people. You can return items in person to any R.M.Williams owned retail store in Australia and they will be forwarded for assessment. To return items to customers service at Head Office you must request a returns form from mmarkoski@rmwilliams.com.au. The returns form must be completed and accompany the items when they are returned to head office for assessment.
Security Policy
Here at R.M.Williams, we take pride in sticking to good old-fashioned standards, even when we're using the latest technology. That's why when you use this website to
purchase any of our products, you can be sure we've taken precautions to keep your personal details safe and secure. Any information you send is automatically encoded
with Secure Sockets Layer (SSL) technology to encrypt the data as it goes from your computer to ours and from ours to the bank.
That means even if someone should see the data, they can't decode it. It's as simple as that. And it's easy to check the SSL is working - just look for the small
padlock icon in the bottom corner of your browser window while you're in the checkout page. If the padlock's there, the security's in place.
Back at the head office, our computers are kept under lock and key with constant surveillance to make extra sure no-one can get to the data.
However, due to an increase in the frequency of fraud purchases being made through the internet, we may require further proof of identify when processing orders.
Please be aware that this is in the benefit of the cardholder, so consideration would be greatly appreciated should additional information be required.
When you start in The Depression like RM did, you soon learn the value of making sure you're someone the customer can trust. All these years later, that's one standard
we don't plan on letting slip.
Out of Stock Product
We will advise by email if an item is out of stock, along with the expected delivery time. Please note that your order will only be delivered in full, when all
products are available.
