Larry Adler guarantees all services and products offered at Larry Adler Ski & Outdoor outlets within Australia. If for any reason you have a problem with your purchase due to faulty workmanship or materials we will refund, exchange, repair or credit.  But first, we need to ask your help in following our Warranty Claim procedure listed on the back of your shipping document. We cannot warranty goods without proof of purchase or those outside the warranty period laid down by manufacturer. Once goods leave our warehouse if damaged lost or stolen during transit it is the responsibility of Freight Company.  Please do not return damaged merchandise to us until you have first contacted our customer service department 1800 ADLERS for advice.

Our Guarantee

The Larry Adler guarantee is 100% total customer satisfaction or we repair, replace or refund at no cost to you within 30 days of purchase provided the goods have not been wilfully damaged in any way.

If you have made an incorrect choice Larry Adler Ski & Outdoor will exchange or refund regular priced items with proof of purchase within 14 days if the product is still in original condition and packaging intact.

Email us at shop@larryadler.com with your questions or comments or call 1800ADLERS Monday to Friday 9.00am - 5.00pm (EST).

Returns by mail

Please return merchandise in its original state in a box with receipt enclosed within 14 days of receiving the goods. Please send by registered mail to:

Larry Adler Ski & Outdoor
8/1 Vuko Place
Warriewood
NSW 2102
Australia

Please allow two weeks from the day you return your package for your account to be credited in the form of original payment. Customers will be responsible for shipping and handling charges.

Sold Out Items
If an item is temporarily out of stock or sold out, you will be contacted and informed of the expected delivery date.

GST & Taxes

A charge of 10% GST is included in the retail price shown.

PRIVACY COMMITMENT

We recognise the trust you put in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.
Send correspondence to

Tel: 1800ADLERS
Fax: +612 9913 3177
Email: shop@larryadler.com

Sharing information with third parties

www.larryadler.com does not share, sell or trade with third your personal information gathered online, such as email addresses or postal addresses. Personal information collected online will only be disclosed within our corporate group for marketing purposes.

Promotional communications

At Larry Adler Ski & Outdoor we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want use your information to enhance your shopping experience, please let us know via the contact page.

Security

Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However, www.larryadler.com will not sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to accept from www.larryadler.com or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

Online ordering security

Protecting your personal and order information is a priority at Larry Adler Ski & Outdoor. We want you to be able to order from www.larryadler.com with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology.  Our On-line Ordering system is the industry standard for encryption technology. To protect your online order information SSL encrypts all information including your credit card and all personal information passed from www.larryadler.com Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. If any changes to these policies occur, we will notify our customers by updating this section of our website.

Standard delivery within Australia

We dispatch goods within 2 working days. You will receive your order in approximately 5 - 7 working days unless otherwise notified by us.

Shipping and handling within Australia for all items other than skis.

Sydney $10
Interstate $15
Outback regions $20

Shipping and handling within Australia for skis.

Australia wide per pair $25

For your protection, all parcels will be sent registered mail or with a courier, both of which will have tracking numbers available upon request.

International deliveries

Countries outside Australia will receive orders in approximately 7-14 working days. The fee for shipping internationally will be quoted on an individual basis, thus it is important that we have your correct email and contact phone number. We will contact you with the appropriate delivery details.

Late deliveries

If you are trying to estimate when a package will arrive please consider the following:

- credit card authorisation and address verification must be received prior to processing.
- orders placed after midday will be downloaded into the system for the following day, therefore not processed that day.

If you have not received your order within the days specified please contact us via email shop@larryadler.com or call Free Call 1800ADLERS