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At ksubi we take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase or you would like a refund on a faulty item(s) please see the information below:

Exchanges:

We are happy to offer our customers an exchange on a product if the item(s) are

In original purchase condition.

All tags, stickers are intact.

The items has not been worn or washed.

The exchanged items are accompanied by original purchase receipt.

Please make your purchase carefully as we do not offer a refund on an incorrect choice. Exchanges are made at the original sale price.

All exchanges must be posted back within 14 days of original delivery date

Domestic exchange/faulty Return Process:

We offer free returns on all full priced items. If you would like to return or exchange a full priced or sale item please first contact our customer service department at enquiries@ksubi.com and provide your order number and details of return. Please note we do not cover return shipping on sale items. 

In the instance of a full priced return we will organise a courier to collect the order. Sale returns will need to be sent via registered post to:

Ksubi Returns

14 Mentmore Ave

Rosebery, NSW, Australia, 2018

International exchange/faulty return process:

For US returns please first contact enquiries@ksubi.com with your return details. Once confirmed you can then post the order via registered post to the following address:

Ksubi Returns

940 W 17th St

Costa Mesa, CA, 92627

*If your return shows visible signs of wear or if the product is not in original condition with all tags, labels and stickers intact we will not process the return.

Refunds for faulty item(s):

If your returned item(s) is deemed faulty we will gladly refund your original purchase amount. Refunds can only be made to the credit card used in the original purchase.

Transaction Cancellation:

If you wish to cancel an order please contact enquiries@ksubi.com and provide the order number emailed to you at time of order placement and reason for cancellation. If your order was placed after 10am on a business day please notify us via the link above before 10am the following day.

*Please note: products are not for re-sale.

Liability
ksubi will not be held liable for any losses or damages caused by using the ksubi Westfield Online Store or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded immediately.

We ensure that all products listed on the ksubi Westfield Online Store are currently in stock and pricing is true and correct, however in the unlikely event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Security Policy
Westfield uses Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to Westfield when placing an order through the Site. To check that you are in a secure area of the Site before sending personal data to Westfield, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.

While Westfield takes appropriate technical and organisational measures to safeguard the personal data that you provide to Westfield, no transmission over the internet can ever be guaranteed secure. Consequently, please note that Westfield cannot guarantee the security of any personal data that you transfer over the Internet to Westfield or its payment gateway.

If you are using a computer or terminal in a public location, Westfield recommends that you always log out and close the website browser when you complete an online session for your security. In addition Westfield recommends that you take the following security measures to enhance your online safety:

•    Keep your account passwords private. Remember, anybody who knows your password may access your account.
•    When creating a password, use at least 6 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. Westfield also recommends that you frequently change your password. You can do this by going to 'My Account' and clicking 'Change password',
•    Avoid using the same password for multiple online accounts.

Westfield will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from westfield.com asking you to do so, please ignore it and do not respond.

The Australian Government has published additional information about protecting yourself in online transactions. This is available at http://www.staysmartonline.gov.au/ (this website is not provided by the Westfield Group).

Pricing
All prices listed on the ksubi Westfield Online Store are in Australian Dollars and do not include any freight charges or Taxes other than the GST. Prices are subject to change without notice. If an order is shipped outside of Australia, there may be duties and taxes added by the destination country. It is the customer's responsibility to check how their local customs office charges incoming packages.

You are required to pay all freight charges and Taxes applicable. Taxes means any direct or indirect tax, levy, charge, import, duty, fee or withholding which is assessed, levied, imposed or collected by any governmental agency or other authority and imposed on any transaction including the sale, purchase, hire, importation, transport or delivery of any goods and services and includes any goods and services tax and customs duty.

Policy

We currently only offer shipping to Australia and the United States.

We use a courier service for our International shipments. You will be required to sign for your order on delivery. We recommend providing a daytime address and phone number when placing your order so that your order can reach you in a timely manner.

Shipping charges

Our domestic (Australian) shipping charges are as follows:

Orders over $50AUD - Free shipping

Orders under $50AUD - $10AUD

Our international shipping charges are as follows:

Orders over $150AUD - $10AUD

Orders under $150AUD - $25AUD

You may be required to pay further shipping charges in the instance of change of address or delivery time.

Shipping time

All orders placed before 10am are processed and shipped that day. Orders placed after 10am are shipped the next business day.

Peak period shipping time

During sale activity and seasonal peak periods there may be a delay in order processing and shipment. During these periods please allow a further 3 days for shipment to metropolitan areas and 4 days to all other areas.

Please note shipping times are only our best estimate and can vary due to a number of factors. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability. If you have any questions regarding delivery please contact us at enquiries@ksubi.com.

Taxes and duties

Please note customs duties and foreign taxes may be payable before your order is cleared by customs. Ksubi will not be held responsible for any charges incurred nor can we provide an estimate of these costs. Please contact your local customs office for more information regarding taxes and duties payable in your region. 

Ownership and risk

Upon delivery at your specified address, ownership and risk of damage is transferred to the customer. We require a signature upon delivery; if you are placing an order as a gift please use the name of the intended recipient in the shipping address form located at the checkout. We will not be held responsible for any undeliverable orders. In the instance that the intended recipient is unavailable it is up to the customer to organise re-delivery with the courier company.

Order cancellation 

If you wish to cancel an order please contact enquiries@ksubi.com and provide the order number emailed to you at time of order placement and reason for cancellation. If your order was placed after 10am on a business day please notify us via the link above before 10am the following day. We will be unable to process a cancellation of your order if we are not notified of your intention to cancel the order by 10am the following day.

Risk and Damage
ksubi accepts no responsibility for any loss or damage to goods occurring in transit.