12 month guarantee
All jewellery comes with an exclusive 12 month guarantee on quality and workmanship. If you are not completely satisfied with the quality or workmanship of any item we will refund, exchange or repair your purchase at our discretion. Damage resulting from the unfair treatment of jewellery is not covered by this guarantee.


All returns, along with proof of purchase must be sent to :
Grahams Jewellers
PO Box 10040 Gouger St
Adelaide, SA 5000


Or can be returned in person to:
Grahams Myer Centre
Myer Centre,
Shop R05 Street Level
Rundle Mall
Adelaide SA 5000
Lifetime Diamond Guarantee
In addition to our 12 month guarantee, diamond jewellery comes with an exclusive lifetime guarantee from date of purchase. Micro, invisible and pave set jewellery is prone to having diamonds dislodged due to the nature of the fine setting with little gold separating the diamonds in order to maximise the brilliance of the piece. We therefore offer a lifetime guarantee with all of these pieces whereby we will replace any micro-set diamonds that may have become dislodged providing the jewellery had not been mistreated.

Conditions of Guarantee:
1.    The Lifetime diamond guarantee is only valid if the diamond and mount are cleaned and checked every 12 months (conducted free of charge) at any of our stores, and the inspection is verified in writing on the Jewellery Certificate that will be provided with purchase.
2.    This guarantee covers any manufacturing faults.
3.    The guarantee must be fully completed and signed by an authorised Grahams Jewellers staff as verification that the jewellery has been cleaned and checked at least once every 12 months if applicable. If the guarantee shows any sign of alteration, it is entirely void.
4.    This guarantee is non-transferrable and is not valid for loss or theft.
5.    Grahams Jewellers reserves the sole right to judge whether or not the jewellery has been subject to abuse and misuse, abnormal wear and tear, impact, accident, alteration, substitution, worked on by any person other than authorised Grahams craftsperson, or any other type of use causing deterioration. If the jewellery shows any of these, the guarantee is entirely void.
6.    White gold jewellery is often rhodium plated to enhance its appearance. This plating is not permanent and will require further plating every few years which is not covered under this guarantee.
7.    Up to 10 working days must be allowed for the item to be assessed.

Diamond Gradings
Our EGL, GIA, HRD and IGI certificates are recognized around the globe for their integrity, defining industry standards in evaluation and appraisal. Nevertheless even these institutions vary sometimes when grading the same diamond because the best grading available to date has not yet been proven to be an exact science. These diamond grading laboratories maintain a worldwide presence in the major diamond trading centres, cooperates with leading organizations including the World Federation of Diamond Bourses and run extensive educational programs as part of their dedication to standardize all grading’s and raising the level of professionalism in the field. We therefore refuse to be drawn into having to defend any certificates that we supply with any of our diamond jewellery should they be at odds with a local jeweller or any other grading laboratory. We will however be happy to defend the fact that all our diamond jewellery represents excellent value for money.

Gemstone and Diamond Weights

Whilst every effort is made to provide accurate information, all gemstone and diamond weights are approximate. For further details please contact customer service at customerservice@grahamsjewellers.com.au.

You may return any piece of jewellery or watch that have not been worn, scratched or damaged within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

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These terms and conditions and customer information apply to the use of and for all orders placed through the Westfield online site. Grahams Jewellers reserves the right to make changes to these terms and conditions at any time. Whilst every endeavor is made to ensure the goods and the prices information published is correct they are subject to change at any time without notice.
Jewellery Photographs
Although all reasonable care is taken to ensure that photographs reflect as accurately as possible the actual size and colour of products due to the inherent difficulties with photographing items of jewellery and differences in computer screen settings and display, some products may appear larger or smaller than their actual size when represented on our web site.  Should you have any questions when choosing your piece please contact us at customerservice@grahamsjewellers.com.au or feel free to visit one of our stores.

Gemstone and Diamond Weight

Whilst every effort is made to ensure accurate information is displayed all gemstone and diamond weights are approximate. Should you require further details please contact customer service at customerservice@grahamsjewellers.com.au.

Website
Whilst every effort is made to ensure that the products displayed on the website are available for sale, due to the unique nature of some products they are only available whilst stocks last.
Disclaimer
You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. This website and its contents are provided to you on "as is" basis, the website may contain errors, faults and inaccuracies and may not be complete and current.
If you wish to discuss any warantee claims you may have with regard to goods you have purchased please email us at customerservice@grahamsjewellers.com.au or call us on (08) 8110 4110.

Grahams Jewellers Privacy Policy
Grahams Jewellers acknowledges and is committed to protecting your privacy. We will manage personal information in accordance with the Privacy Act 1998 ("the Act").
We recognise that privacy of personal information is important to our customers. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.
We will let you know when:
•    When we collect information about you;
•    What Information we collect and hold about you and why we collect such information;
•    How that information is used by us and the organizations, or types of organizations that the information would usually be disclosed to;
•    If the law requires the collection of such information;
•    The consequences, if any, of you not disclosing such information;
•    That you can access such information and how you can access such information; and
•    How you can correct such information if it is not correct.
Collection of Personal Information
Grahams Jewellers does not collect personal information unless it is necessary or appropriate for us to carry out our activities as a retailer and to process your order. We only collect such information by lawful and fair means and in an unobtrusive way. We use this information to provide you with our services and/or products. This information will be managed as follows:
Disclosure of personal information:
We will use and disclose your personal information for the primary purposes of our business as a retailer or a purpose related to our primary purpose such as marketing, where you consent to such disclosure or such disclosure is permitted by the Act. In addition we use such information to market to you products and services offered by Grahams Jewellers unless you tell us that you do not wish to obtain such marketing material.
Grahams Jewellers may utilise the services of contractors from time to time for the purposes of marketing and undertaking services as promoted by Grahams Jewellers. Your personal information will be provided to these businesses for the purposes of ensuring that our services are marketed to you or to enable a service to be provided to you. We will not otherwise provide your personal information to a third party without your approval.


Should you have any questions about this policy please contact us:
Grahams Jewellers
PO Box 10040 Gouger St
Adelaide, SA 5000
Email: customerservice@grahamsjewellers.com.au

Depending on availability of the product ordered please allow 3 to 5 days from time of order to delivery. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

All prices include GST and are Australian dollars.

Most Australian orders are shipped using Australia Post Express Post. In most cases once your order has been confirmed, it will be dispatched for Australian Post “Express Post” delivery. Delivery time depends on the delivery location. The national next business day delivery network operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Next day delivery is dependent on Australia Post Express Post terms and conditions.

If the order is over the value of $500 for security reasons it will be shipped via Registered Post. In this case In order to receive your promptly it is recommended you provide an address where someone is available to receive the goods as a signature is required. If no one is available to sign for the parcel a 'card to call' will be left at the delivery address. This card outlines what the receiver needs to do to arrange re-delivery. If the second delivery is unsuccessful, the receiver will need to arrange to pick it up from the nearest post office.

For orders under $150 a flat fee of $15 including GST is charged for delivery.  For orders over $150 shipping within Australia is free.

At this time shipping can only be offered to locations within Australia and New Zealand.
For shipping to New Zealand, once the order is confirmed shipping generally takes 4 to 7 working days depending on shipping delivery location. Shipping to New Zealand is a flat fee of $25 including GST.