Ella Rouge offers a money back guarantee on the authenticity of every product we sell, we only sell genuine products. Product warranties are held with the manufacturers with a minimum 12 months.

Ella Rouge will not exchange or refund goods unless they were damaged or faulty when purchased. If you have simply changed your mind and want a refund a 10% restocking fee is applicable (goods must be unopened, undamaged and unused including packaging) as we have to cover bank and stocking charges, alternatively we can provide a store credit for the full value of your purchase.

If for some reason you are not completely happy with your purchase, please return the goods within 14 days for a full refund. Unfortunately, we cannot refund goods that have been opened.  The customer is responsible for any shipping charges on returned goods unless the return is an error on behalf of Ella Rouge.

Please contact customer service on 02 9585 2911 or email headoffice@ellarouge.com.au For further information on returns. Note: All refunds for orders placed are credited back the original credit card on which the order was purchased.

For products to be returned please post to :

3/172 Forest Rd

Hurstville 2220 NSW

Please choose carefully as we do not normally give refunds if you:

§                Simply change your mind or make a wrong decision

§                Provide no proof of purchase (please retain your receipt for proof of purchase)

§         We may exchange your product only if unopened and within 14 days of purchase.

Refund | Exchange



If for some reason you are not completely happy with your purchase, please return the goods within 14 days for a full refund. Unfortunately, we cannot refund goods that have been opened.  The customer is responsible for any shipping charges on returned goods unless the return is an error on behalf of Ella Rouge. Please contact customer service on 02 9585 2911 or headoffice@ellarouge.com.au reference not valid.for further information on returns. Note: All refunds for orders placed are credited back the original credit card on which the order was purchased.

Please choose carefully as we do not normally give refunds if you:
    Simply change your mind or make a wrong decision
    Provide no proof of purchase (please retain your receipt for proof of purchase)
    We may exchange your product only if unopened and within 14 days of purchase.

Shipping - Within Australia
All shipping is carried out through Australia Post eParcel which is a trackable service with signature required on delivery. Shipping is a charged at a flat rate of $10 per order no matter where you live in Australia.

Delivery Time Frame
Delivery will vary: usually between 5 – 10 working days of the order. If your parcel is urgent, we will EXPRESS POST to anywhere in Australia at a flat fee of $12 (1-2 days).

Export Restrictions
Only within Australia Shipping Destinations – NSW, QLD, WA, VIC, NT, TAS, SA

Delays
Whilst we always try to stock ample levels of all items we do sometimes become out of stock of some products. In this case you will be emailed and informed of the expected delay. The general delay is usually only 3 - 5 days.

Money Back Guarantee + Refunds
Ella Rouge offers a money back guarantee on the authenticity of every product we sell, we only sell genuine products. Product warranties are held with the manufacturers with a minimum 12 months. Ella Rouge will not exchange or refund goods unless they were damaged or faulty when purchased. If you have simply changed your mind and want a refund a 10% restocking fee is applicable (goods must be unopened, undamaged and unused including packaging) as we have to cover bank and stocking charges, alternatively we can provide a store credit for the full value of your purchase.

Refund Method
We will refund to your credit card which you ordered with. We cannot refund freight charges on delivery and return of goods and all returns must be with in 14 days of purchase.

Damaged Goods
If your products are damaged in transit please contact us to organise a replacement.

Liabilities
At the time of ordering, it is your obligation to enter the correct delivery address details. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. We will always endevour to follow up any missing or lost parcels with Australia Post on your behalf and do everything in our power to rectify the situation.

Shipping - Within Australia

All shipping is carried out through Australia Post eParcel which is a trackable service with signature required on delivery. Shipping is Free per order no matter where you live in Australia.

 

Delivery Time Frame

Delivery will vary: usually between 5 – 10 working days of the order. If your parcel is urgent, we will EXPRESS POST to anywhere in Australia at a flat fee of $12 (1-2 days).

 

Export Restrictions

Only within Australia Shipping Destinations – NSW, QLD, WA, VIC, NT, TAS, SA

 

Delays

Whilst we always try to stock ample levels of all items we do sometimes become out of stock of some products. In this case you will be emailed and informed of the expected delay. The general delay is usually only 3 - 5 days.

Please Note :

The office will be closed from 25th December 2010 - 2nd January 2010
Please expect a slight delay for orders placed after 25th December 2010.
Online Orders will not be processed until the 2nd January 2010.