eeni meeni miini moh® / e3-M® Online Store Returns / Exchange / Refund Policy
Returns/Exchanges for eeni meeni miini moh® / e3-M® products purchased from Westfield Online
eeni meeni miini moh® / e3-M® products purchased at full price from Westfield Online can be returned and exchanged within 14 days of purchase as long as they are in new, unused/unworn/unwashed condition and still have the original swing tags and packaging attached and are accompanied by the original receipt of purchase. Exchanges are available within this time if you have purchased an incorrect size/colour. WE REGRET TO ADVISE THAT NO EXCHANGE CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE. NO REFUNDS ARE AVAILABLE UNLESS THE PRODUCT IS FAULTY.
Postage for Returns/Exchanges must be pre-paid; we cannot accept C.O.D. deliveries. If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include either your credit card details so that we can charge your credit card for the freight of the replacement product or alternatively, please include an Australia Post Express Post Satchel (which is trackable) so that we can despatch your replacement product without delay.
Securely pack and seal your items in their original condition and please send all Returns/Exchanges together with your contact details to the below-mentioned address:
eeni meeni miini moh®
PO Box 2163
Fortitude Valley BC QLD 4006
We suggest that you use a carrier that provides a tracking number, as eeni meeni miini moh® is not responsible for packages not received. Australia Post Express Post Satchels have a tracking number. Please record the tracking number if using this method.
Refunds for eeni meeni miini moh® + e3-M® products purchased from Westfield Online
REFUNDS ARE ONLY AVAILABLE ON CURRENT SEASON PRODUCT THAT IS FAULTY.
If a current season eeni meeni miini moh® / e3-M® product purchased at full price from Westfield Online is faulty please contact us immediately.
Head Office: +61 (0)7 3252 1885
Email: info@eenimeni.com
WE REGRET TO ADVISE THAT NO RETURNS/EXCHANGE/REFUNDS CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE.
We will need to inspect the fault and will therefore request that the product be sent back to our head office in Brisbane, Australia. In accordance with Health and Safety Standards, all products must be washed prior to being returned to us for inspection. Items that are received in an unhygienic condition will not be accepted.
Upon receipt of the product and the original receipt at our head office we will inspect the product to determine if the defect is eeni meeni miini moh®’s liability and ascertain what season the product is from. We regret to advise that we will only be responsible for current season defect product purchased from Westfield Online at full price, accompanied by the original receipt. If it is determined that the defect is our responsibility we will:
1. Repair the defect if possible (eg. missing button, faulty snap/zipper, broken stitches etc); or
2. Replace the product in the exact same colour/size if in stock or
3. Offer an alternative product of equal value from the same season if the customer accepts; or
4. Credit the customer the full cost of the product (including the Post Packaging, Insurance and Freight) as appears on the original receipt, back to the credit card originally used for payment. Please allow up to 30 days for the credit to appear on your credit card statement. We will only refund Post Packaging, Insurance and Freight charges if we've sent the incorrect item, or if the item sent is defective.
Returns/Exchanges/Refund Policy for Sale Items
Items purchased on sale are not eligible for returns/exchanges/refunds
eeni meeni miini moh® / e3-M® Terms & Conditions
The following Terms and Conditions of Use set forth below govern your use of the eeni meeni miini moh® Online Store located on the Westfield Online Mall website at www.westfield.com.au. These Terms and Conditions of Use are legally binding on you. eeni meeni miini moh® / e3-M® may change, add or remove portions of these Terms and Conditions of Use at any time, but if it does so, it will post an updated version of such changes on the Website
IF ANY OF THESE TERMS AND CONDITIONS OF USE OR ANY FUTURE CHANGES ARE UNACCEPTABLE TO YOU, DO NOT ACCESS OR OTHERWISE USE THE EENI MEENI MIINI MOH / E3-M ONLINE STORE. YOUR CONTINUED USE OF THE SERVICE NOW, OR FOLLOWING THE POSTING OF NOTICE OF ANY CHANGES IN THESE TERMS AND CONDITIONS OF USE, WILL INDICATE ACCEPTANCE BY YOU OF SUCH TERMS AND CONDITIONS OF USE, CHANGES, OR MODIFICATIONS.
Content
eeni meeni miini moh® / e3-M® attempts to be as accurate as possible with regard to the content of its Online Store. Although we attempt to verify that the information posted on its Online Store is correct, such as product descriptions and prices, eeni meeni miini moh® / e3-M® does not guarantee that the content of its Online Store is accurate, complete, reliable, current, or error-free. eeni meeni miini moh® / e3-M® reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We apologise for any inconvenience this may cause you. If the correction takes place after you place your order and is directly linked to your order, we will try to notify you of the correct information following the receipt of your order, and you may cancel the order without any obligation within 48 hours from the date of the notice. Following the 48-hour period to cancel your order, your order will be processed as per the corrected information.
The eeni meeni miini moh® / e3-M® Online Store and its content are solely for personal, non-commercial use. You may not publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any re-sale or exploitation of in any way, in whole or in part, any of the products, materials, works displayed on this Website.
Copyright and Trademarks
The trademarks, service marks, brands, names, logos and designs of eeni meeni miini moh® / e3-M® are the property of eeni meeni miini moh® / e3-M® or their respective owners. You may not remove or alter any Trademark. You may not use any Trademark displayed on the Online Store without the express prior written permission of eeni meeni miini moh® / e3-M® or the respective owners, and nothing contained on the Online Store grants implication, waiver, estoppel or otherwise, any such right to use such Trademarks.
All of the materials appearing on its Online Store, including but not limited to the text elements, brands, names, logos, designs including artwork/illustrations, materials, photographs, images etc are the sole property of eeni meeni miini moh® / e3-M® or their respective owners. Copyright © 2010, unless otherwise specified. All rights not expressly granted herein are reversed. Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner.
Indemnification
You agree to defend, indemnify and hold harmless eeni meeni miini moh® / e3-M® and its directors, affiliates, representatives, partners, agents and employees from and against any and all liabilities, claims, costs and expenses, including legal fees, that arise out of or in connection with your use of the eeni meeni miini moh® / e3-M® Online Store or breach of these Terms and Conditions of Use.
Colour Reproduction
eeni meeni miini moh® / e3-M® makes every effort to display as accurately as possible the colours of our products that appear on the Website. However, as the actual colours you see will depend on your monitor/screen, we cannot guarantee that your monitor/screen's display of any colour will be accurate.
Freight and Delivery
Delivery within Australia will be charged at a flat rate of $15.00
All orders are processed and despatched from our warehouse as quickly as possible - usually within 1-2 working days (Monday-Friday, not including public holidays) if the product is in stock. Delivery times vary depending on your location.
Orders within Australia are shipped via Australia Post Platinum Express Post which takes 1-2 working days (Monday - Friday, not including public holidays) to most postcodes in capital cities. For all other orders within Australia, please allow 5-10 working days for delivery.
During the Christmas/New Year period, orders may take a further ten (10) working days to process/despatch.
Although eeni meeni miini moh® / e3-M® makes every effort to maintain stock and satisfy our customers, occasionally we may have sold out of certain products, particularly if it is from our Seasonal Collections which is produced in limited edition quantities. In the event that a product ordered has sold out, we will advise you prior to despatch of your order.
Cancelling an Order - Please note that our processing system is designed to fill orders and get them on their way as quickly as possible. As a result, eeni meeni miini moh® / e3-M® cannot cancel or change an order once it has entered the shipping process.
Supply
We reserve the right to refuse to supply any individual or company.
Returns/Exchanges for eeni meeni miini moh® / e3-M® products purchased from Westfield Online
eeni meeni miini moh® / e3-M® products purchased at full price from the Westfield Online Mall can be returned and exchanged within 14 days of purchase as long as they are in new, unused/unworn/unwashed condition and still have the original swing tags and packaging attached and are accompanied by the original receipt of purchase. Exchanges are available within this time if you have purchased an incorrect size/colour. WE REGRET TO ADVISE THAT NO EXCHANGE CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE. NO REFUNDS ARE AVAILABLE UNLESS THE PRODUCT IS FAULTY.
Postage for Returns/Exchanges must be pre-paid; we cannot accept C.O.D. deliveries. If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include either your credit card details so that we can charge your credit card for the Freight of the replacement product or alternatively, please include an Australia Post Express Post Satchel (which is trackable) so that we can despatch your replacement product without delay.
Securely pack and seal your items in their original condition and please send all Returns/Exchanges together with your contact details to the below-mentioned address:
eeni meeni miini moh®
PO Box 2163
Fortitude Valley BC QLD 4006
We suggest that you use a carrier that provides a tracking number, as eeni meeni miini moh® / e3-M® is not responsible for packages not received. Australia Post Express Post Satchels have a tracking number. Please record the tracking number if using this method.
Refunds for eeni meeni miini moh® / e3-M® products purchased from Westfield Online
REFUNDS ARE ONLY AVAILABLE ON CURRENT SEASON PRODUCT THAT IS FAULTY.
If a current season eeni meeni miini moh® / e3-M® product purchased at full price from the Westfield Online Mall is faulty please contact us immediately.
eeni meeni miini moh® / e3-M® Head Office: +61 (0)7 3252 1885
Email: info@eenimeni.com
WE REGRET TO ADVISE THAT NO RETURNS/EXCHANGE/REFUNDS CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE.
We will need to inspect the fault and will therefore request that the product be sent back to our head office in Brisbane, Australia. In accordance with Health and Safety Standards, all products must be washed prior to being returned to us for inspection. Items that are received in an unhygienic condition will not be accepted.
Upon receipt of the product and the original receipt at our head office we will inspect the product to determine if the defect is eeni meeni miini moh® / e3-M®’s liability and ascertain what season the product is from. We regret to advise that we will only be responsible for current season defect product purchased from Westfield Online at full price, accompanied by the original receipt. If it is determined that the defect is our responsibility we will:
1. Repair the defect if possible (eg. missing button, faulty snap/zipper, broken stitches etc); or
2. Replace the product in the exact same colour/size if in stock or
3. Offer an alternative product of equal value from the same season if the customer accepts; or
4. Credit the customer the full cost of the product (including the Post Packaging, Insurance and Freight) as appears on the original receipt, back to the credit card originally used for payment. Please allow up to 30 days for the credit to appear on your credit card statement. We will only refund Post Packaging, Insurance and Freight charges if we've sent the incorrect item, or if the item sent is defective.
Returns/Exchanges/Refund Policy for Sale Items
Items purchased on sale are not eligible for returns/exchanges/refunds
Contact Us
You may contact our head office in the following ways:
Email - info@eenimeeni.com
Telephone - +61 (0) 7 3252 1885
Mail: eeni meeni miini moh® PO Box 2163, Fortitude Valley BC, QLD 4006
Please note our business hours: Monday - Friday 8.30am - 5.00pm
If contact is made via email or mail, we will endeavour to be back in contact with you within 2 business days.
Privacy
eeni meeni miini moh® / e3-M® values its customers and understands the importance of protecting their privacy and security online. We take special security measures to protect the personally identifiable information that we store. We use appropriate software and hardware tools to protect our computers against unauthorized access. We also restrict our employees ability to access your personally identifiable information. eeni meeni miini moh® / e3-M® believe in respecting your privacy and will not share, sell or trade your personal information.
Children's Protection
We do NOT solicit or knowingly collect any online information from children under the age of 13 without prior verifiable parental consent. If we receive actual knowledge that a subscriber to the Website is under the age of 13, we will remove all personally identifiable information about that person from our files. We believe strongly that parents should play an integral part in their child's on-line experience and should monitor that activity to ensure on-line sites are respecting their child's privacy.
eeni meeni miini moh® / e3-M® are committed to the well-being and protection of all the children used in our marketing material. These images are used to legitimately promote our products and for no other reason. Use of these images in any manner inconsistent with this purpose will result in eeni meeni miini moh® / e3-M® taking legal action to protect the interests of the children involved.
Links with other Websites
This Website may provide links to other websites or resources over which eeni meeni miini moh® / e3-M® does not have control ("External Websites"). Such links do not constitute an endorsement eeni meeni miini moh® / e3-M® of those External Websites. You acknowledge that eeni meeni miini moh® / e3-M® is not responsible for the content of such External Websites. Your use of External Websites is subject to the Terms and Conditions/Terms of Use and privacy policies located on the linked to External Websites.
