Can I Return My Order?
 
Almost all our products are backed by our No Quibbles Return Guarantee. We offer thousands of products, most of which can be returned within 7 days from Delivery Date. Refunds are for the cost of the merchandise only and do NOT include postage and handling charges.

Any return received with missing items or without the original packaging will not be credited. There is a minimum 15% restocking fee, if more than 5 of one item is ordered and subsequently returned.

Why 7 days?
Due to the often one-time wear nature of some costumes, many costume companies will not let you return costumes at all. We allow a full 7 days for you to try on the costume and check that you have made the right choice. You may initiate a return at anytime during this initial 7 days providing the costume is unworn (aside from being tried on of course!) and in its original undamaged packaging.

My Costume Is Different From The Picture, Why?
Please note: costume styles are subject to change without notice, due to the manufacturers production. These changes, no matter how slight, are beyond our control. We apologise for any inconvenience this may cause. The manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.

I Need a Different Size, What Should I Do?
If you need a different size or costume, you must place a new order for the needed replacement item(s) immediately, and return the item(s) you have already received. This is necessary as the desired item may be out of stock by the time we receive your return, and it will ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, not including postage and handling.

How Do I Request a Return?
If you choose you can email us about your return : service1@costumebox.com.au

Please provide the following information:
* Your e-mail address
* Your order number
* A brief description of the problem
* Any item damaged or shortage, if applicable

All requests will receive an email confirmation. If you do not receive an email confirmation, it's likely the security on your computer is blocking our email. Please put the address you request the return on in your email address book. 

How Do I Then Return My Order?
When we receive the request at head office, and if eligible, we will approve it and send you an email authorisation with your Return ID number. You can print out a Return Address Label with this ID number on it from your member account on the website, or one will be attached to the return authorisation email. Alternatively write our address clearly on the return parcel. The Return ID must also be written clearly on the outside of the box/package.
Please note:

    * Return must be received within 7 days of the Return ID being granted.
    * All item(s) should be returned via registered post for your protection.


You can register your return by going into the post office and requesting a registered post receipt. Australia Post charges $2.60 for this service. This will also insure your parcel for up to $100. For parcels with a value over $100, you can elect to pay Australia Post an extra $1.25 (per additional $100).

If you choose not to use registered post to return your parcel, we cannot accept responsibility if the parcel does not reach us. We will however, process your return if and when the parcel is found.

How long does it take to process a return?
Returns are generally processed within a week of us receiving the product. During the Halloween and Christmas season (October to the end of December) this process may take longer.

What Items Are Not Returnable?
The following items are NEVER returnable:

    * Special Order items - including all Mascots
    * The following items are ONLY returnable if they are in their unopened, original packaging, they must not have been worn, used or altered in any way:
    * Undergarments
    * Socks and stockings
    * Eyelashes
    * Wigs, beards, facial hair or any other artificial hair (must be returned in the unopened and sealed package)
    * Prosthetics, fangs or any other fake teeth (must be returned in the unopened and sealed package)
    * Cosmetics (must be in original unopened and factory sealed package)
    * Any item that has been worn, used or altered
    * There is a minimum 15% restocking fee, if more than 5 of one item is ordered and subsequently returned

If you have any questions about the guidelines for a specific product, please contact Customer Care.

Please Note: None of these terms and conditions affect your statutory rights as a consumer under the Australian Trade Practices Act.

Costumebox storefront is owned and operated by That's Mine Pty Ltd (Australian Business Number 70 098 155 518). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website you agree to be bound by these Terms and Conditions. Costumebox storefront may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Trademarks, Copyrights and Restrictions
All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by costumebox.com.au, its related companies or by other parties that have licensed their material to costumebox.com.au. Material on costumebox.com.au or any website owned, operated, licensed or controlled by costumebox.com.au is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of costumebox.com.au. Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of costumebox.com.au copyrights, trademarks and other proprietary rights, and is prohibited.

The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

Refunds
Note: All refunds for orders placed online or over the telephone are credited back to the original credit card on which the order was purchased. We are unable to cancel orders that are already prepared and are with our courier for delivery. Refunds are for the cost of the merchandise only and do NOT include postage and handling charges.  Any return received with missing items or without original packaging will not be credited.

There is a minimum 15% restocking fee, if more than 5 of one item is ordered and subsequently returned.
Please see our full Returns Policy for more details.


Returns
Almost all our products are backed by our No Quibbles return guarantee.  We offer thousands of products, most of which can be returned within 7 days from Delivery Date. Any return received with missing items or without original packaging will not be credited.
There is a minimum 15% restocking fee, if more than 5 of one item is ordered and subsequently returned.

Please see our full Returns Policy for more details.

GST (Goods & Services Tax)
Our products attract a Goods and Services Tax (GST) of 10%.

Currency
All prices on costumebox.com.au are listed in Australian dollars (AUD).

Costumes
Costume styles are subject to change without notice, due to the manufacturers production. These changes, no matter how slight, are beyond our control. We apologise for any inconvenience this may cause. The manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.
We have the right to refuse the sale of any incorrectly priced merchandise and/or merchandise with a content misprint offered on costumebox.com.au. Merchandise pricing or content errors are subject to change/will be corrected without notice. We apologise for any inconvenience this may cause. We will reflect any corrections to the price or content on the website as soon as we become aware of them. We will not increase the dollar amount for any item/order without first obtaining your permission. Thank you for your understanding with this issue.
    
How Do I Make Changes to or Cancel My Order?
Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as quickly as possible. For that reason, we CANNOT make changes to or cancel your order after it has been submitted on our website. Please double-check all of your address information, the products you ordered, and the shipping method you have selected prior to completing your order. If an error is made, we need you to receive the order and return it (if the return policy allows) for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been sent to the warehouse for processing. We apologise for any inconvenience this may cause.

Can I Make A Purchase for Someone Else?
Yes, you may purchase an item from our website and have it shipped to another address that is different from the billing address.

How Do I Check Pricing and Availability?
Our website displays the most current information available.

Links From Other Sites
This site receives links from other related sites. costumebox.com.au is not responsible for the privacy practices or the content of such websites.  costumebox.com.au does not warrant the security of any information supplied to costumebox.com.au through its website. Further, costumebox.com.au does not warrant that any information supplied cannot be accessed by third parties outside of costumebox.com.au.

Information Accessibility
costumebox.com.au endeavours to make information available through its website accessible to all users. If you are having difficulty accessing or reading information, please contact us via the Contacts page.

Split Shipments
On occasion, due to weight restrictions costumebox.com.au must ship your order in separate boxes.  Rest assured; you will never be billed for extra shipping charges when we ship this way.

Please Note:
None of these terms and conditions affect your statutory rights as a consumer under the Australian Trade Practices Act.

If there is a problem with your order or if you cannot find what you need to know, please contact us using one of the following methods:

Customer Care

email
service1@costumebox.com.au

post
costumebox.com.au
PO BOX 266
BROOKVALE NSW 2100

Quick Facts:

Very Low, Very Fast flat rates to all parts of Australia:

    * $9.95 per order Flat Rate to all parts of Australia for parcels

Free Shipping Period

Minimum Order of $100.00 applies to Free Shipping Period

Delivery will be overnight to most metropolitan suburbs and larger regional centers for orders placed (and paid for) by 2pm Sydney time, Monday to Friday.

Delivery times and charges for your order will be stated at checkout, before you pay and complete your order.

    * Orders placed before 2pm weekdays Sydney time are posted the same day.

 How Do I Receive My Order?
The carrier we choose to ship your order is Australian airExpress.
We have chosen this service because it is the most efficient, reliable service available.  To further ensure the security of your order, someone will need to be there to sign for delivery.  If no-one is there to sign for delivery, you will need to leave instructions as to where the parcel can be safely left.  If it cannot be safely left at your address, please have it delivered to your work address or an alternative safe address.  If no instructions are given, and no-one is home to accept the delivery, the parcel will be taken to the nearest post office for collection and a notification card will be left for you.  If this diversion is necessary we regret an extra $7.50 diversion fee will need to be charged.
 
Do You Have A Shop, Or Can I Pick Up My Order?
costumebox.com.au exists entirely as an online store which is why we can bring you a huge range.  We do not have any "bricks and mortar" stores.

We pride ourselves on our speedy despatch service standard to any address in Australia.  If you order by 2pm Sydney time we will despatch your order that day. All orders after this time will be despatched the following working day.  Unfortunately we cannot have the public visit our warehouse for safety and security reasons.