What say I do not like my shirt or it does not fit?
It happens. We will gladly replace the shirt for something similar or issue you a credit note to use at another time.
Should this happen please contact us via email -orders@3wisemen.com.au or phone (02) 8354 1662 to arrange return of the shirt and delivery of an alternative. For stress free returns it probably pays not to eat nachos when you are trying on your 3 wise men shirt for the first time, unless you wear one of those thick paper bibs that you get at the dentists.
Can I exchange a Shirt at a Different Store than it was originally purchased?
Yes of course. Exchanges are accepted at any time in any store provided you are exchanging the shirt in the same country in which it was originally purchased. You can find us at:
Shop 1, 454 - 456 Oxford Street
Paddington, Sydney NSW 2021
+61 2 8354 1662
and
Level 1 Mid City Centre
Pitt St Mall, Sydney
New South Wales 2000
+61 2 9222 2044
Is the transaction safe from hackers/fraudsters?
Payments are processed by TNS secure payment gateway using industry standard Secure Socket Layer (SSL) 128 bit encryption. That’s industry speak for pretty much unbreakable. SSL, or Secure Sockets Layer, is a method of encryption used to secure traffic between web browsers and servers. SSL encrypted traffic is unable to be intercepted by third parties between the client and the server, a private channel is created. Credit card details used in online transactions are not stored or accessed in any way by 3 Wise Men. All orders are processed in Australian dollars.
Are my personal details including credit card details kept on file by 3 Wise Men?
Your credit card details are not kept by 3 Wise Men nor are they visable to 3 Wise Men. The transaction is conducted by “TNS” which is a third party payment gateway. Your personal details including shirt size, purchase history email address, delivery address and phone numbers are kept on file so we can contact you if required. If you want us to know anything else about you, like your favourite beer, or whether you’re a salt and vinegar or ready salted chips guy, feel free to tell us although we won’t use that information unless you want us to.
Is my full order guaranteed to be fulfilled?
From time to time a shirt style may sell out before your online purchase is processed. If this does occur we will contact you and suggest an alternative or simply remove that item from your order and charge your credit card accordingly.
How Long Does My Order Take to Get Processed?
We try and pick and process your orders on the day it is received, however from time to time we will need to fulfil your order from our bulk storage warehouse, which is like an underground lair. If this is required your order may take up to 3 working days to pick prior to it being dispatched.
Can I buy online using a Gift Voucher?
At this stage our website does not have the smarts to accept a gift voucher as a method of payment however we will gladly send you the required shirts on receipt of the voucher. Please email - orders@3wisemen.com.au or phone (02) 8354 1662 to organise.
How often is new stock put on the website?
We are constantly adding new styles to the website. It pays to check every week as we add new stock constantly.
Can I Purchase Bargain Shirts in your Stores?
No. All our bargain shirts are kept in a warehouse and are not accessible to our retail stores? Only the Three Wise Men know where this warehouse is and they never travel on the same plane together, so really if you want bargain shirts, it’s best to go online.
What currency are prices listed in?
Pure and wholesome Australian dollars.
