Online Retailing FAQ

With over 50 years retail experience Westfield can offer retail businesses the opportunity to extend their sales into a new channel - westfield.com.au.

Westfield.com.au offers a unique platform for retailers whereby customer orders for items from multiple retailers are managed through a single checkout and orders are processed directly into retailers' accounts.

Westfield.com.au offers retailers the choice to either utilise an online management tool to process orders or to undertake automatic integration into existing systems.

Westfield has quality and relevance standards that each Retailer is required to meet. In addition, each Retailer must have the capacity to meet customer experience standards. To find out more please contact us or call us on 1300 788 957.

No. Westfield will happily consider all high quality retailers regardless of whether they currently have a store in a Westfield centre. Each application will be considered on a case by case basis.

Westfield will happily consider all high quality "online only" retailers.

Our dedicated retailer support team, with individual account managers, will assist you get set up, guide you on how to best display your products online & work with you to assist you in presenting your products and brand.

Westfield expects that some retailers will have their own websites, including websites which may already offer online shopping. Westfield.com.au offers an opportunity to extend the investment already made in your online business by providing incremental shopper traffic and sales opportunities to you.

This is not a barrier to selling online with westfield.com.au. If your business fits our quality and relevance criteria we will work with you to set up and launch your online store.

Westfield.com.au conducts a range of fraud checks as part of the check out process, to reduce the risk of fraud. You will always be provided with confirmation of payment status before you dispatch any goods.

Westfield review each application on a case by case basis. Providing you meet our requirements, getting set up on westfield.com.au, with guidance from your account manager and full support from our retailer team is easy.